Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,275 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There arent enough updates on my order, I have no idea when it is expected to arrive”

Helpful Report

Posted 4 years ago

Thank you for the feedback - we hope to see you again soon! Thank you so much for taking the time to write a review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“It’s ok - gift is fine - but I HATE the fact that you use Hermes who found it acceptable to leave my package in an unsafe place - just dumped on my doorstep where anyone could pick it up! Won’t be buying from you again.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We're sorry to hear that you had an issue with delivery. We do offer other delivery options on the site with a different courier. Options for these can be found in the delivery section and below each product. Once again, we're sorry to hear you experienced an issue with delivery and we hope this helps. Thanks, Prezzybox.

Posted 4 years ago

“Arrived on time.”

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Posted 4 years ago

Thank you so much for taking the time to write review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Out of stock item very annoying especially when I was going to to order another one but don't know availability”

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Posted 4 years ago

Hi Douglas, Were sorry you have experienced a problem on this occasion , I have looked at the order and it seem the item has been more than popular than expected, this year. However we do have similar items for sale. Kind regards Prezzy box

Posted 4 years ago

“Quick delivery Product disappointing”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Pleased with the early arrival if Toblerone but still waiting for the Maltesers..? Thought both would arrive together.”

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Posted 4 years ago

“Shopping experience was fine - got what I wanted. I ordered two items, one personalised (from Prezzybox supplier) and one direct from Prezzybox. It wasn't clear at checkout that the gift messaging I was adding wouldn't be included with the personalised item. Was then told I can't get it included and can't contact the supplier to get one added. Don't have tracking information available for this item either.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Still waiting for order dispatched Wednesday.”

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Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We've emailed you directly, to talk about this further Thanks, Prezzybox

Posted 4 years ago

“Website could be better arranged”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Delivery costs are too much”

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Posted 4 years ago

Thank you so much for taking the time to write a review! Prezzybox.

Posted 4 years ago

“Label is nice, good stocking filler but to be honest, doesn’t look much for the money”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“First gift turned up next day great as paid next day delivery 2nd part of order still waiting for even though for next day delivery”

Helpful Report

Posted 4 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 4 years ago

“Hello! Ordering is very simple! I should have picked up my package today or yesterday! But it did not arrive! I can't track because the page detects an error! I really hope you arrive!”

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Posted 4 years ago

Thank you for your review! We hope to see you again in the future.

Posted 4 years ago

“Good service. Very expensive for what they sell. Would not have used if I did not have a voucher.”

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Posted 4 years ago

“Order was easy to place and arrived extremely quickly, however the packaging was inadequate which meant one of the items has had its packaging completely squashed. This looks bad when giving as a gift.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Wanted to send my granddaughter a gift to say well done on her exam results. Have still not received notification as to whether she has received it. However I think it is still within the 5 working days. Ordered on Saturday now Thursday.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! A member of the team is looking into this now for you Speak soon!

Posted 4 years ago

“Why do you use Hermes? Worst delivery company ever”

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Posted 4 years ago

“Delivery was promised by yesterday, so arrived a day late. You would be better quoting longer postage times to allow for any current delays. Promise long, deliver short.”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately the Royal Mail are experiencing a slight delay with some deliveries, your order will be arriving with the Royal Mail soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 4 years ago

“ordered two items but got sent 3 different ones but tom was really lovely about it and really nice which is why its acceptable”

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Posted 4 years ago

Thank you for your review! We hope to see you again in the future.

Posted 4 years ago

“Uploading photos on the website was faulty and despite contacting you, this could not be rectified”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,275 reviews