Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,275 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Present was great. Only 3 stars because it was delivered a day later than expected and missed friends birthday even though I had paid for express delivery.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Is was smaller and less what ive expected. After paying for the price”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“The gifts are great, but the box they arrived in was so badly crushed, that the actual boxes of the toys were damaged too. Unfortunately they were a last minute gift, or I would have sent them back. Maybe try a different courier.”

Helpful Report

Posted 4 years ago

“Fine but the cat socks didn’t turn out as well as I expected. The shape of the cat’s face must be standard template so it didn’t quite line up.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Disappointed with the quality of the book!for the amount of money I paid”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks Prezzybox.

Posted 4 years ago

“great”

Helpful Report

Posted 4 years ago

Thank you for your review! We hope to see you again in the future.

Posted 4 years ago

“Received my order and to be honest was not impressed with some of the items quality! Ok I know they weren't high end items but still I could have got better on a couple of the items at Poundland. Sorry! As they were xmas presents I've had to go out today to buy a second present for two people as felt that their presents that I bought from your company were not good enough quality! Not happy had to do that as cost me another £18.00. Apologies that I had to write this review. Yours sincerely, Angela and Chris Adams”

Helpful Report

Posted 4 years ago

“Good gifts. Delivery was disappointing however but when I called on the matter I was refunded for the Express service.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“When I received my package it wasnt boxed or taped up”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged , please let us know if any of your items arrived damaged and we'll be happy to help. Thank you again for the feedback, Prezzybox.

Posted 4 years ago

“Not possible to change billing address straight after ordering. Otherwise ok.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Was great delivery wasnt to long and love the lighter just a shame it wasnt in a nice gift box”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Took 2 deliveries to get my order, poor packing on the 1st meant a small gin bottle smashed. Can't fault the speed of delivery though. May use Prezzybox again but would not order anything fragile after this experience Barrie Walle”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“seems ok but as parcel not yet delivered, a little presumptious”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Purchasing was really good and fast, I’m just waiting now on my purchase to be delivered”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Very good great product”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Service excellent, but product definitely not good value for the money, very disappointed!”

Helpful Report

Posted 4 years ago

“Everything got shipped separately but everything was good”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Loved the items I have recently purchased but find the postage expensive.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Bit pricey for what the items are”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Ordered an item that was listed as a headphone stand. Its not at all! It's just a big ornament. Was way too much plastic packaging as well, I understand that goods need to be protected but this was too the extreme”

Helpful Report

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,275 reviews