Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,275 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very happy with state of box and have not had chance to make sure goods are ok but will contact you if there is an issue.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're sorry to hear your parcel arrived damaged. Please contact us on csteam@prezzybox.com if you have any issues upon opening the parcel and we'll be happy to help. Thanks, Prezzybox.

Posted 4 years ago

“Good service”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Cute and unique items to buy xx”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“I was very pleased with the carafe I ordered. However I was not as pleased with the delivery. My wif opened the door, then the Hermes delivery driver threw the dented box on to the floor at my wife's feet. My wife then informed him it contained glass, to which he replied....it's not broken, then walked off.”

Helpful Report

Posted 4 years ago

“just received the 3 items i have bought for gifts at Christmas I will be returning the carpenters spirit level pencil, the bubble is terrible. I understand its a novelty but i would have thought it could have been used practically. no use whatsoever. the jam shower gel and toast sponge is brilliant and will make my mum in law smile, also the stormtrooper glass is great for my brother too. o out of 3 gifts, 2 are great!!”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“I was ordering the personalised socks and the website kept removing the photos when I was adding the item to my cart, it took 20 minutes to get it finished in the end.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Seems to have some ok stuff”

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Posted 4 years ago

Thank you for your review! We hope to see you again in the future.

Posted 4 years ago

“The parcel was being delivered to my daughter and when I was notified it had been delivered I rang her and asked her if she got it ok. She said she was in all day and no-one had called. When I looked at where the parcel had been left I told her to go and look over her fence and there it was in her back yard. She was annoyed that he hadn't rung the bell to alert her it had been delivered. I know we have to be careful about Covid but surely he should have rung the bell to alert her it had been delivered. It was only because I had been sent a photo of him throwing it.”

Helpful Report

Posted 4 years ago

“Product (chocolate pizza) was good and enjoyed by my boyfriend who I sent it to as a gift, however the courier service (Hermes) was poor. They left the parcel outside of my boyfriends house on the street, in view of everyone walking by. He had to return home from work during his lunch break to retrieve the parcel so that it didn’t get soaked with rain / damaged / stolen.”

Helpful Report

Posted 4 years ago

“Arrived on time but gift a bit shoddy compared with its description on the site”

Helpful Report

Posted 4 years ago

“Not received item as yet”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“It was a bit of an issue finding what I was looking for but got there in the end”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“I've ordered these before and have arrived on time. My Niece is still waiting for hers and her birthday was yesterday, so check the delivery dates!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We've checked the estimated delivery dates for your order and can see it is expected to arrive Thursday November 19, 2020 - Friday November 20, 2020. We hope this helps! Thanks, Prezzybox

Posted 4 years ago

“I ordered 2 things for a birthday gift and assumed they would be delivered together, it wasn’t until I got the email confirmation that I realised they would be separate, I felt it spoiled the gift as it wasn’t what I wanted, first gift was nice but one still not been delivered, do like your things so hopefully next time will be better”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. I can see that one of your items has come from our warehouse and the other is being shipped directly from an external supplier so unfortunately we weren't able to ship your items together. I have had a look at the estimated dates for your second item and they are Thursday November 19, 2020 - Wednesday November 25, 2020. It should be with you in the next few days. We hope this helps! Thanks, Prezzybox

Posted 4 years ago

“never had a bad products from there”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Whilst the website is great for gift buying options the company they use th send their deliveries put is diabolical. Having paid for priority delivery so that the gifts would arrive on time for my partners 40th birthday I was extremely upset to be told that apparanlty the courier service couldn't find the address, more likely couldn't be bothered to find it. Why bother adding the option of different delivery days if the company you choose to use cannot honor it . Great gift company, very bad choice of courier service.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We're sorry to hear you had an issue with delivery, we appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Don't know how good the product was, because I couldn't see it. Can't score it without seeing it. It was delivered to my daughter in time, so can comment in that.”

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Posted 4 years ago

Thank you for your review! We hope to see you again in the future.

Posted 4 years ago

“Item was good although the postage costs were a bit expensive as instead of the big cardboard slip it was put in it could have been posted in a small padded envelope instead. I paid nearly as much for postage as I did for the item”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“I am disappointed. I been expecting to get nice and quite big chocolate tree. But when i open a box, I can’t believe how small it is. Doesn’t worth it ti pay that money for this.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 4 years ago

“The item arrived on time and the outer packing box was sound, but the manufactures box was smashed in on one of the corners. Whoever packed the parcel must have known this... Not good”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,275 reviews