Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,275 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received my order yet! How can I leave a review?”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry.

Posted 4 years ago

“I ordered 3 items to my friend as a birthday present and all 3 items came in separate packages on different days which wasn't very helpful. However, communication via email about the parcel delivers was very good!”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Package arrived quickly but the chocolate bombs were broken”

Helpful Report

Posted 4 years ago

Hello Sorry to hear that your order arrived broken If you can contact us csteam@prezzybox.com we can arrange for a replacement to be sent Thank you

Posted 4 years ago

“Slow enough”

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Posted 4 years ago

Hello, Thank you for your recent review, We appreciate all your feedback. we can see that you order arrived as requested the day after ordering. If there is anything we can help with please contact us at csteam@prezzybox.com Many Thanks, Prezzybox

Posted 4 years ago

“Thought they were small for the money”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“I was excited to find Prezzybox because I've been looking for an online gift service for ages that's good enough to replace Amazon. I was very happy to see that the website was user friendly, full of nice and reasonably price gifts, even sorted into relevant categories! I sent my sister some truffles as a housewarming gift and they arrived in good time, with a picture sent to my email as proof. However, it was irritating that I couldn't attach a note to the gift - I had to text my sister to let her know the gift was from me as a housewarming. Maybe there is a function to attach a note, but it wasn't obvious to me and to be honest it ruined the effect a bit. I really hope Prezzybox reads this and changes it because I would like to use the site again. If there was a note feature this review would be 5 stars.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“Not arrived yet but was easy to find things and place an order”

Helpful Report

Posted 4 years ago

Thank you for the great feedback - we hope to see you again soon!

Posted 4 years ago

“flowers beautiful but you omitted to include my short but important message, so shan*t be ordering again, and whilst i am at kit please refrain from mailing me”

Helpful Report

Posted 4 years ago

“Lovely gifts but dreadful packaging. The message for the recipient was dreadful and more like a cheap sales invoice, hard to notice the message as full of their own bumpf. The box grotty, weak cardboard was completed dented and held together with just one line of tape which (obviously ) came undone in transit. The items inside were not wrapped even in a cheap way and I would never send this direct to a recipient, which I was led to believe is the whole point. They let themselves down badly with presentation, customer care and common sense really.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“A little disappointed in the ‘personalised’ pack of chocolate bars. The personalised message was attached to the lid of the outer packaging which had been sellotaped, this resulted in it being damaged in order to open the box.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“Considering it's a site to buy presents, the items turning up in a plain old brown box with a few leaflets chucked in and a delivery note (which I stated was not to be put in) was a little bit of a let down. Only 1 of 2 gifts were delivered, I'm hoping the personalised bottle of prosecco for my sister's 40th is a little more exciting. Think I'll stick to other sites from now on.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. None of the invoices we include with our deliveries have any pricing information included, just the items ordered and the address. As one of your items is being delivered directly from our external supplier, it will be arriving in a separate parcel, details of this will be on your confirmation, we hope this helps! If you'd like to talk to us about this some more, please do get in touch! Thanks, Prezzybox.

Posted 4 years ago

“Good delivery and the product was good quality, my box was just very damaged when it arrived”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“It was good however I payed for express delivery but it didn’t really arrive on the day it was meant to. Plus it only gave me an option for express on one item.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to review your order and for your feedback, All of our products show delivery methods below each item in the cart and the relevant delivery method needs to be highlighted for each item, on some personalised items, express delivery isn't possible. We hope this helps you with future orders with Prezzybox, Thanks again!

Posted 4 years ago

“The general shopping was brilliant. I was able to find exactly what I wanted and there are many great items on the website. However one of the items I ordered arrived today and I am rather disappointed with the quality of the item compared to the price I spent. I could have made the item myself and it would have cost me a tenth of the price. This is the first and hopefully only time I have not been fully satisfied with an item I have ordered.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“Nice but smaller than I though quite pricey for what it is”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“Three out of four items arrived very swiftly - thank you. Still waiting for the last item to arrive with no tracking facility which is frustrating. Unfortunately the magnetic wristband marketed for men, is not very big at all. In fact it is tiny and looks like it’s designed for a small boy. The Velcro barely catches on my husbands wrist so I don’t think it’s going to stay on easily.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“The services were alright”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“Took a while to arrive and product was substandard. It's not strong or stable, takes a while to get it in some kind of sideway position. Pretty disappointed as it was a present”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“So I ordered a friend for her birthday one of the gin taster sets. I would like to say better things but I’ve put Acceptable only because she really liked her gift. For me the experience was unfortunately ruined when I found out that Hermes had ‘delivered’ my package but there was nothing at the door. The courier took a picture of the parcel and I had to go around the neighbourhood trying to match the door picture in the photo. Turns out it got delivered to some neighbours who were away on holiday and weren’t home. Thankfully just by chance the mother of one of them was checking up on the house and saw that a parcel was sat outside basically up for grabs to anyone! So she took it in not realising it was for a different house, and I only managed to get it from her on the day of my friends birthday, when I rang the doorbell in a last ditch attempt, having had to purchase a back up gift because I didn’t think I was getting this one. So all in all a gift that I was excited to get as I knew my fiend would love it, but the experience was ruined by the confusion, stress and anger from the courier delivering to the wrong house.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We're sorry to hear you had an issue with delivery. We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“Process fine on line. The items were chocolate bombs and when they were delivered, one had melted ! And they were a present!”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,275 reviews