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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Leanne Poultney
Verified Buyer
“If had one gift but still not received the 2nd”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“It’s such a good idea and so realistic but what a pity it’s too small to hold a front door key.”
Helpful Report
Posted 7 years ago
H Burnett
Verified Buyer
“Lollipop face delivered , very well packaged but unfortunately the stick was broken off from thr lollipop and a small piece of the candy from where the stick goes into the candy was broken off, I contacted prezzy box and a replcement will be sent out.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Doesn't look anything like what I ordered. If you're going to put a picture up of what you're selling at least make it an actual picture of the item.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Delivery was stated as 1-3 days on your website. My order was placed before 9am on a Wednesday. A dispatch note was received by email after 5pm on the same day. The Saturday following I sent an email via your website to chase my order, but NO reply was received within the 24/48hr timescale you state. My order was finally delivered the following Monday, which equals 5 days after my order was placed. If your delivery time scale is "Working days" this should be clearly displayed on your website and your staff need to return customer emails..”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered 2 items. One arrived on time and the other I am still waiting for. It has yet to be packed and dispatched and was meant to arrive on the 9th. As this was a Valentine’s Day presents this will now not arrive on time.”
Helpful Report
Posted 7 years ago
Chloe Gibbs
Verified Buyer
“the items were alot smaller than expected”
Helpful Report
Posted 7 years ago
Lauren Meakin
Verified Buyer
“The engraving is really bad quality. To me it's not tradition engraving and on a silver cutlery set the "engraving" is in gold! I'm so disappointed!”
Helpful Report
Posted 7 years ago
Hello Thank you for your feedback. We are sorry to hear that the engraving is poor quality. This is not acceptable. Would you be able to send an image of the engraving to my email address sharon.hall@prezzybox.com and we can then arrange for a replacement or a refund, whichever, you prefer? Once again please accept our sincere apologies.
Posted 7 years ago
Tracy Hope
Verified Buyer
“The top of the casing where the engraving is, is scuffed like someone has tried but failed to buff or polish out some imperfections. Tried to call you at the weekend but the office is not open then and it’s too late to try and I can’t call during the week as I work during office hours and anyway there wouldn’t be time enough for you to send a replacement even if that was an option. His eyesight isn’t great so I’m hoping he won’t notice.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered a book and when it came it was not in very good condition, it was paper back and the paper looked old and in some places war ripped”
Helpful Report
Posted 7 years ago
Mark Brown
Verified Buyer
“I ordered 2 things on the 30th January and only 1 of the items have arrived with my girlfriend's birthday being tomorrow (7th Feb). I am totally gutted as I don't have a replacement for it. Unfortunately as I am at work I an unable to give any reference details ....but 1 of the items was delivered to The Plymb Centre in Bath”
Helpful Report
Posted 7 years ago
Thank you for your feedback. We cannot apologise enough that you have not received one of your items. If you could contact us at csteam@prezzybox.com and let us know which item you have not received then we can look into this for you. Both of the items have been dispatched on the 29th January so we feel it may be lost in transit.
Posted 7 years ago
Roxanne Gray
Verified Buyer
“I'm still waiting for my delivery 4 days after the latest expected delivery date. I messaged to ask where my item was and got a reply to ask what the item was which I have replied to twice and still had no reply almost 48 hours later.”
Helpful Report
Posted 7 years ago
Jo Senior
Verified Buyer
“Hi I was disappointed with the service I had. I needed a present urgently and chose next day delivery. There was nothing on the website to say I had to order by a certain time in order to get the item the next day. As it was, I ordered it at around 7pm then received an email to say it would be delivered two days later even though I'd paid £5.99 for next day delivery. When I checked, the delivery date was there at the checkout, but I didn't think it was obvious enough when it was next to the next day delivery box. As soon as the confirmation email came through with the date, I rang Prezzy Box to try to change to another delivery date or address because I was going to be away, which was why I wanted the earlier date in the first place. The person I spoke to was quite brusque, although in the end she promised to check whether the parcel could be sent to a different address and ring me back. She never did. The item arrived, as predicted, when I was away, which was too late then to give to person whose birthday it was for. All in all not good, sorry.”
Helpful Report
Posted 7 years ago
Brian Harley
Verified Reviewer
“By the time the shipment finally arrived, the quality of the contents was irrelevant, as despite my best efforts, it arrived too late to send to my family in America, as intended. This was after repeated promises, spanning weeks, that the package was in its way. If it was out of stock, I should have been told and I could have gone out and bought something else to send to America for Christmas.”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. We apologise for any and all inconvenience caused. Thank you, Prezzybox
Posted 7 years ago
CHRISTINE UPTON
Verified Reviewer
“If Prezzybox send me the remote control for the cushion then I guess the rating would improve! It was missing from the gift…am hoping that prezzybox will amend and send the remote.”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're very sorry to hear that you were missing a part of your order. We can see that you have been in contact with our customer service team who have sent a replacement. We apologise that your original order was missing a part. Thank you, Prezzybox.
Posted 7 years ago
Hi, thank you for your feedback. We're very sorry to hear that you were missing a part of your order. We can see that you have been in contact with our customer service team who have sent a replacement. We apologise that your original order was missing a part. Thank you, Prezzybox.
Posted 7 years ago
Deirdre Haughey
Verified Reviewer
“I haven’t receivered this item yet”
Helpful Report
Posted 7 years ago
Deirdre Haughey
Verified Reviewer
“I haven’t receivered this item yet”
Helpful Report
Posted 7 years ago
CHRISTINE UPTON
Verified Reviewer
“If Prezzybox send me the remote control for the cushion then I guess the rating would improve! It was missing from the gift…am hoping that prezzybox will amend and send the remote.”
Helpful Report
Posted 7 years ago
Brian Harley
Verified Reviewer
“This appeared to be the perfect Christmas tree present for my cat crazy granddaughter, but since, despite many promises from Prezzybox, it didn't arrive in time for her to receive it for Christmas, all it brought was disappointment.”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. We're sorry for any and all inconvenience caused. Thank you, Prezzybox
Posted 7 years ago
Brian Harley
Verified Reviewer
“This novelty stocking filler was a waste of time as it didn't arrive in time to go in a stocking. The continued delay in delivery was very stressful.”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. We're sorry for any and all inconvenience caused. Thank you, Prezzybox
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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