Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,293 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both of my items arrived quickly”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 6 years ago

“The item I ordered was for a present and it was well packed, arriving in the time specified when I made the order. I was kept fully informed at every stage of despatch and delivery.”

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Posted 6 years ago

That’s great to hear! Thank you for taking the time to share your positive experience. All the best, Prezzybox.

Posted 6 years ago

“MY grandson was thrilled and enjoyed setting up his shrimp world. It would have been helpful to have had more warning of posting as we couldn't be in at such short notice and had to collect from the GPO the next day. luckily the shrimps survived but I was worried.”

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Posted 6 years ago

That’s great to hear! Thank you for taking the time to share your positive experience. All the best, Prezzybox.

Posted 6 years ago

“looks good not used it yet as it is a xmas prezzt”

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Posted 6 years ago

Hello! It’s so lovely to hear you’ve had a great experience with us. Thank you for the feedback!

Posted 6 years ago

“Really good, speedy service, the only sadness is that some of the 'chocolate topitoffs' wer broken, but otherwise very pleased with everything”

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Posted 6 years ago

Hi Sarah, Thank you for your review! We're very sorry to hear that an item arrived damaged. We've emailed you directly to offer a replacement. Speak soon, Prezzybox.

Posted 6 years ago

“Fast response from customer service, good quality product, arrived faster than expected.”

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Posted 6 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 6 years ago

“I brought this as a gift. Looks great and I'm sure she will love it”

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Posted 6 years ago

Thanks for the great review!

Posted 6 years ago

“Phoned up Prezzybox as MyHeremes have lost my parcel and very impressed with the service. The parcel will be sent out by a different courrier company tomorrow!”

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Posted 6 years ago

Thanks for the feedback Hannah! We're so pleased that we could resolve your issue quickly for you.

Posted 6 years ago

“The gift card was crumpled and unusable, I was expecting a proper gift box/lid, rather disappointing as this was bought for a baby’s first Christmas to save until his 18th birthday when he is old enough to drink alcohol.”

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Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! We've reached out directly so we can resolve this. Speak soon! Prezzybox.

Posted 6 years ago

“Item was despatched very quickly although the sketching on Christmas globe wasn't very clear.”

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Posted 6 years ago

Hello! It’s so lovely to hear you’ve had a great experience with us. Thank you for the feedback!

Posted 6 years ago

“Great service! Good product! The first was squashed slightly in the post and another arrived within a week of emailing Prezzybox. Brilliant service.”

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Posted 6 years ago

Thanks for the lovely review - It's great to hear that you had a good shopping experience with us. We hope you'll choose to shop with Prezzybox in the future. Thanks again, Prezzybox.

Posted 6 years ago

“Very easy to use site and products arrived promptly. Voucher for a gift so hopefully friend will be able to use easily too. !”

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Posted 6 years ago

Hello Thank you very much for this great review :)

Posted 6 years ago

“Satisfactory gift, wrapping & delivery. Just a shame it didn't come with the ball & putter.”

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Posted 6 years ago

Hello Thank you for taking the time to review your order :)

Posted 6 years ago

“really good came very fast”

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Posted 6 years ago

Hello Thank you for taking the time to leave a review. We're pleased to hear your order came really quickly :)

Posted 6 years ago

“Really impressed with the quality of the gift ordered and so happy with the speed the personalised gift arrived within only a few days from ordering online. So pleased and will certainly order further items in the future.”

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Posted 6 years ago

Hello! We just wanted to say thanks for the lovely review and we hope you’ll continue to use Prezzybox in the future!

Posted 6 years ago

“The personalised gin glass was better than expected! I assumed a little size gin came with glass as shown in photos but didn’t!”

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Posted 6 years ago

Hello! Thanks for the great review, Unfortunately not - The Gin included in the imagery is just part of the lifestyle photo shoot. Hope this clears things up!

Posted 6 years ago

“Ease of ordering and quickness of receiving items very good but rated as good solely because of the size of the box that the two little items were delivered in. Could have packed a dozen or more of them in it easily. What a waste of cardboard and then the use of packaging inside to stop the 2 items moving around! Please look into using the correct size boxes to fit orders”

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Posted 6 years ago

Thanks for the feedback Jennifer - We'll certainly be looking into your comments and passing them onto our distribution warehouse.

Posted 6 years ago

“perfect gift for my dad as he suffers from neck and back pain good quality and reasonable price very happy.”

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Posted 6 years ago

Hello! It’s so lovely to hear you’ve had a great experience with us. Thank you for the feedback!

Posted 6 years ago

“Good choice of items for stocking fillers, making it a 'one stop shop'.”

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Posted 6 years ago

Thanks for the lovely review - It's great to hear that you had a good shopping experience with us. We hope you'll choose to shop with Prezzybox in the future.

Posted 6 years ago

“I am VERY happy with the product, I’m sure my boyfriend is going to love it as much as I do!! One thing I will say I am disappointed with is the ‘personal message’. There is nothing personal about it? 1) it is on the bottom of the RECIEPT!! Like that’s a good idea? 2) it was printed lobsided? I was expecting a little card, not that. Overall I would give it an 8/10.”

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Posted 6 years ago

Hello there, Thank you for your review. We're pleased you were happy with your purchase! Unfortunately we don't offer gift cards at the moment, but this is something we're looking into for the future. We hope to see you again! Prezzybox.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,293 reviews