Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,293 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and professional. I sent an poor/average quality photo and still turned out pretty good.”

Helpful Report

Posted 6 years ago

Thanks for the feedback! We hope to see you again very soon.

Posted 6 years ago

“Slightly smaller than expected but really good quality and fantastic delivery time! Sister loved it!”

Helpful Report

Posted 6 years ago

Hello! Thank you for your lovely feedback. We hope to see you again soon!

Posted 6 years ago

“Loved the product and service, just pity that it is a high delivery charge”

Helpful Report

Posted 6 years ago

Hi Dianne, Thank you for your feedback! Great to hear you're pleased with your order and the service. We do offer various different delivery options - the cheapest of which is our 'Economy' delivery, which is £1.99 and can be selected in the checkout for our non-personalised items. Hope this helps!

Posted 6 years ago

“Excellent service item arrived within a matter of days, only issue would be the absolutely ridiculous size of a box item came in, had ordered a small jar of prosecco fizz about the size of a large lipsalve came in a box about 20 sizes too big with 4 large plastic inflated bags in in, could have been contained in a small padded envelope”

Helpful Report

Posted 6 years ago

Thanks for your feedback Mandie. We take your comments on board and have passed your feedback onto our warehouse who can look at making the packaging more suitable for the size of the items ordered. Thanks again!

Posted 6 years ago

“I ordered the balloon flowers for a friend, unfortunately when they arrived one of the balloons (on the ribbon part) had burst already which was a shame. I have ordered them before and they look really great but this time it was a little disappointing.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“Ideal gifts, just what I as looking for”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 6 years ago

“no problems, parcel delivered when expected.”

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Posted 6 years ago

Thank you for the 5* review, Noeleen!

Posted 6 years ago

“Easy to use website, order received as expected but delivery issue was helpfully handled by customer service.”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to write a lovely review!

Posted 6 years ago

“Easy ordering service and delivered very promptly”

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Posted 6 years ago

Hello! It’s so lovely to hear you’ve had a great experience with us. Thank you for the feedback!

Posted 6 years ago

“Lovely item I received but was a lot smaller than it looked, my fault for ordering without checking the size first website was easy to use my item arrived promptly”

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Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 6 years ago

“I am pleased with the gifts purchased.”

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Posted 6 years ago

Hello! It’s so lovely to hear you’ve had a great experience with us. Thank you for the feedback!

Posted 6 years ago

“Great product and arrived quite quickly. Good value for money.”

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Posted 6 years ago

Thank you for the brilliant 5* review! We hope to see you again soon. Prezzybox.

Posted 6 years ago

“Very pleased with my item, very quick delivery. Pleased all round will definitely shop at Prezzybox again.”

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Posted 6 years ago

Thank you so much for taking the time to write a lovely review!

Posted 6 years ago

“Absolutely loved the socks I got delivered! Best gift idea ever! However looked like the sizes were huge! The socks I ordered were meant to be 6-8 male but could fit a size 13 foot!”

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Posted 6 years ago

Hello! It’s so lovely to hear you’ve had a great experience with us. Thank you for the feedback!

Posted 6 years ago

“Great little prezzies”

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Posted 6 years ago

Hello Heather, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 6 years ago

“Very quick delivery”

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Posted 6 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 6 years ago

“Very quick delivery, very well packaged”

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Posted 6 years ago

Hi Danielle, We're so glad that you were happy with your shopping experience and we hope to see you back very soon! Prezzybox

Posted 6 years ago

“I wasn’t the recipient of what I purchased so I didn’t see the gift ... but the person who did was very happy with ... it arrived as specified and in good condition.”

Helpful Report

Posted 6 years ago

Hello! It’s so lovely to hear you’ve had a great experience with us. Thank you for the feedback!

Posted 6 years ago

“Absolutely amazed when I got my order the day after. Hopefully be using Prezzybox.com again. Thank you.”

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Posted 6 years ago

Hi Yvonne, Thank you for your great feedback! We look forward to seeing you again soon. Prezzybox.

Posted 6 years ago

“I have recieived one part of the order in two days which was very good but the other item I have not received and have not been notified when I will be receiving it”

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Posted 6 years ago

Prezzybox is rated 4.5 based on 58,293 reviews