Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,288 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Forget me Knot heart with personalised message. It was deliver very quickly but I was a little disappointed that small heart with the message was not attached to the large heart as shown in the picture. It just came with some string and ribbon for self assembly rather that being the complete item.”

Helpful Report

Posted 6 years ago

“Postage a high, for a small item.”

Helpful Report

Posted 6 years ago

Hi Susan, Sorry to hear you felt our delivery charge was high. Our charge covers postage and packaging of your order at our warehouse and we don't charge extra delivery for items which come directly from our external partners, even if they're on the same order. Our delivery charge remains the same no matter how many items purchased and we believe this to be a fair price. If you'd like to discuss this further, please don't hesitate to contact us!

Posted 6 years ago

“I ordered a gift to be sent straight to the recipient which was despatched and received the following day, however I was unable to include a message to say who it was from therefore having to notify them to advise a gift was on its way.”

Helpful Report

Posted 6 years ago

“A little disappointed with the size of the candle for the price..maybe it said the size and I didn't realise”

Helpful Report

Posted 6 years ago

Hi June Please can you email into csteam@prezzybox.com with your order number, as we can't seem to see a candle on your order, this will help us to give the best advice on this! Many thanks Prezzybox

Posted 6 years ago

“Still waiting on the two personalised gin gifts to arrive”

Helpful Report

Posted 6 years ago

Hey Leanne Thank you for your review, I can see that a member of our Customer Service Team has been looking into this for you, hopefully this gets resolved soon! Prezzybox

Posted 6 years ago

“A little disappointing really - the creme eggs are actually minis. It does not state that anywhere on the website. Much smaller and cheaper looking than it seems.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are sorry you thought the tree was bigger! We are now looking into getting the dimensions of the tree displayed on the website because of this, so we are really thankful for your feedback. We hope to see you again in the future. Prezzybox

Posted 6 years ago

“Good, quick service and delivery. The Website was easy to use. The Personalised Heritage Plaque was £23 including delivery. It's a piece of plastic and very steep in price. Maybe I should have read the product description better. I didn't find the print quality amazing. I'm quite embarrassed about giving this present, although personalised it resembles a gift you'd find at the service stations for £4.99. I'm now looking for something else.”

Helpful Report

Posted 6 years ago

Hi Nicola We are sorry to hear that you are not 100% happy with the print quality, if you are able to capture some images of the problem areas, please send the photos along with your complaint and your order number to csteam@prezzybox.com and we would be happy to look into this for you. Speak soon!

Posted 6 years ago

“Box very damaged”

Helpful Report

Posted 6 years ago

Hi there We're really sorry to hear this, a member of our Customer Service Team is going to contact you directly. Speak soon! Prezzybox

Posted 6 years ago

“Good product, arrived quickly but entire personalisation wasn’t printed on the label, so receiver didn’t know who it was from.”

Helpful Report

Posted 6 years ago

Thank you so much for the feedback! We're looking into your order and a member of our Customer Service Team is going to contact you directly shortly. Best wishes, Prezzybox

Posted 6 years ago

“Present arrived in time but actual package of item was tatty, as if it was a returns, luckily it was only a joke present so I wasn’t too bothered”

Helpful Report

Posted 6 years ago

Hi Sue! Really sorry to hear about the condition of the parcel itself, we have contacted you directly! Hope to see you again soon. Prezzybox

Posted 6 years ago

“First delivery had no pen, phoned up and was sorted immediately which was good.”

Helpful Report

Posted 6 years ago

“Although you sell nice products, i found the website a bit misleading as i presumed all things bought on the website at the same time would be delivered at the same time together, but they were not. And this was a bit annoying as it was a birthday gift.”

Helpful Report

Posted 6 years ago

“Shame you have to leave Roses in the box to preserve them; presentationally it doesnt work. Shame. as very expensive”

Helpful Report

Posted 6 years ago

“I ordered a mirror jewellery box for my Mother. When it arriver it was well packaged. But howere the jewellery box had a lot of scratches on it.”

Helpful Report

Posted 6 years ago

“I cant fault the ordering and delivering service. However the product i paid almost £20 for was tiny. I bought a pamper box and its only big enough to pamper a hamster :-/. I regret not going to lush instead :-(”

Helpful Report

Posted 6 years ago

“Ok on the images it did look really big the stuff I ordered the strawberry scented stuff with the candle the bath things it was really small and that’s the disappointment but overall I suggest that it did come how it was and it smelt really nice”

Helpful Report

Posted 6 years ago

“Provided a good laugh and many, never to be made, projects to use the multitude of Siamese cat hair that I often complain about, boy can he moult! It is what it is, mad Japanese humour. Usual prompt delivery from this excellent and imaginitive company.”

Helpful Report

Posted 6 years ago

“Delivery as expected, the item was a lot smaller than expected a little disappointing,as it was for a special friends 30th birthday.”

Helpful Report

Posted 6 years ago

“Great items, however, one of the floating water roses out of the three didn’t work and it doesn’t look as good with just 2 than the 3 that I bought presuming they would all work.”

Helpful Report

Posted 6 years ago

“Got delivery right, thank goodness. But got the name wrong. Placed my name as opposed to recipients name. Fortunately the person who was receiving the gift guessed that it was for them and not for me”

Helpful Report

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,288 reviews