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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gundel Grolimund
Verified Buyer
“item perfectly okay - but packing very poor, was open ! a little bit more tape would have fixed the problem as the box itself was very nice and sturdy”
Helpful Report
Posted 6 years ago
Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.
Posted 6 years ago
Caitlin Vaughan
Verified Buyer
“Lids not a perfect fit”
Helpful Report
Posted 6 years ago
Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been Prezzybox. able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered a few things as a present for a friend. However, only 1 of the items came in good condition. The mug I'd ordered came with a part broken off, the trinket dish had some paint scratched off and the photo frame had a crack on the front. I spoke to someone online from prezzybox and after sending photo's to prove it, they sent me a replacement free of cost, which I received the following day. Although the items that were sent the second time were in better condition, the second trinket dish that came also had some paint scratched off. I wanted to return it so they gave me a refund. I've ordered from prezzybox before and have had no issues so I don't really know what happened this time. But I got the things I wanted (minus the dish) in good condition at the end. Delivery is amazingly fast and great customer service!”
Helpful Report
Posted 6 years ago
Hi there, We're so glad that we were able to sort the issue with your order and that you were happy with how we dealt with it. We're very sorry for the inconvenience you've experienced. We hope to see you back shopping with us very soon. Have a great day, Prezzybox
Posted 6 years ago
Anonymous
Verified Buyer
“Got my order wrong, sent out a replacement but it wasn’t as I expected!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Order arrived as promised - it was a single engraved red wine glass. As a present the recipient was well pleased with it. Why only 3 stars? Because all images for the item show two engraved glasses - even at checkout. The qty box does say 1 but this could mean I pair. Why show two glasses?”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Gift of a personalised cookie for my son’s birthday was nice although a lot smaller than we thought for the money paid. Arrived according to dates specified by Prezzybix.com Nice but nothing of a wow factor.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Too expensive for the quality of the product”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I couldn’t track my order and I couldn’t choose what date I wanted the item to arrive”
Helpful Report
Posted 6 years ago
Lyndsey Bell
Verified Buyer
“Cookie was lovely and came on time. Engraving was lovely but the red rose is very poor quality for a gift .”
Helpful Report
Posted 6 years ago
Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks, Prezzybox.
Posted 6 years ago
Susan Marchant
Verified Buyer
“Delivery was prompt, arrived within the time frame. Although the product was dirty, so much so I had to put it in the washing machine before giving it as a present (there was no time to return for a new one) This has made me think twice about using Prezzybox again”
Helpful Report
Posted 6 years ago
Hi there We are so sorry to hear about your item, a member of our customer service team has contacted you directly! We sincerely hope with our customer service we can help to make it up to you. Best wishes Prezzybox
Posted 6 years ago
Anonymous
Verified Buyer
“I placed an order on 14th of Feb, supposed to get it by 19th, but still haven’t even got an email that it has been dispatched. Wheeeeen??”
Helpful Report
Posted 6 years ago
Hi there Thanks so much for taking the time to leave a review, I am sorry to hear you haven't received your order yet! I can see you have been in contact with a member of our customer service team and they are chasing this up for you, hopefully won't be long at all for you now. Thanks for choosing to shop with Prezzybox. Prezzybox
Posted 6 years ago
Russell Moody
Verified Buyer
“Delivery and presentation was very good but quality left a bit to be desired”
Helpful Report
Posted 6 years ago
Mohamed Khalefa
Verified Buyer
“quick delivery, tasty chocolates and good quality print and box. Very small and pricey for size though.”
Helpful Report
Posted 6 years ago
Alice Waters
Verified Buyer
“I ordered a personalised cookie which although packaged in a ‘fragile’ box, unfortunately turned up broken!”
Helpful Report
Posted 6 years ago
Keeleigh Inglis
Verified Buyer
“Easy enough to use. Just a bit disappointed that I'm still waiting for a dispatch notice when I was told to expect it between the 13th and 15th of February. These things happen I understand.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Took awhile to get here and was a bit hard when it did get here. It was a lot smaller than I expected it to be.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I never received a dispatched email to confirm delivery, a delivery attempt was made two days early than told. Which would have been great, had I'd known and been in. So after waiting for the following working day to collect from the rm depot, the chocolates had fallen off the tree. Great idea, would have been good maybe if it had been handled better in transit.”
Helpful Report
Posted 6 years ago
Mary Hannis
Verified Buyer
“Well I can smell everything is lovely but I do find the content very small and as they are birthday gifts had to buy something else so I don't think I would buy anything else sorry”
Helpful Report
Posted 6 years ago
Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,
Posted 6 years ago
Deborah Snelling
Verified Buyer
“Easy to order and quick delivery but I am disappointed with the finished result as my hair has been made to look much shorter and quite different”
Helpful Report
Posted 6 years ago
KIM ONEILL
Verified Buyer
“still waiting for an order tat should of arrived by today”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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