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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Emlyn Vicarage
Verified Buyer
“Socks seem a bit cheap quality for the price but the socks do look good and the recipient will love them .”
Helpful Report
Posted 6 years ago
Roland Hill
Verified Buyer
“lack of communication as regards to delivery, I still don't know if my purchase has been delivered or not, so I can't fill in the rest of this”
Helpful Report
Posted 6 years ago
Joanne Wincup
Verified Buyer
“Ordered item with expected delivery 5 to 7 Feb. Queried via email on 8th as not received item or communication to track item. I then received this email to ask to rate / review my experience. I would like to know where my item is. Update to say it arrived today (after writing original review) - not increasing above 3 star due to lack of promised communication for tracking and a day late. Item though is of great quality.”
Helpful Report
Posted 6 years ago
Susan Ball
Verified Buyer
“Good gift but was a bit on the expensive side good delivery”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“It was ok some of the fine print details ain’t so clear, so you buy gifts like experience days that state there close to your location but when you arrange the booking some of the locations are ‘subject to availability’ upon making enquires was told they fit in there own direct customers before 3rd party customers.”
Helpful Report
Posted 6 years ago
Katherine Davis
Verified Buyer
“Gift was delivered in good time. However I did not receive the greeting card as noted in order with message I had typed when the parcel delivered. I assume an oversight.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Presents in good condition. However, a line of the address wasn't put on meaning it went to the wrong place and we had to find it ourselves.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Good products but telephone manner quite rude at first”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered a cookie, was given a delivery window but could not track where it was or get delivery updates by text. Phoned Orezzybox who were really helpful, but cookie was coming via another party.”
Helpful Report
Posted 6 years ago
Julie Ann Brock
Verified Buyer
“I’m sure it was just an error but did not get delivered to the correct address”
Helpful Report
Posted 6 years ago
Heather Akehurst
Verified Buyer
“Was really disappointed and felt it was very very expensive for what it was”
Helpful Report
Posted 6 years ago
Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,
Posted 6 years ago
Patricia Marston
Verified Buyer
“Goods arrived promptly and nicely packaged. On opening the box the gift packaging inside the box was damaged which seemed to indicate a faulty gift was pack. No time to send back and ask for replacement. Disappointing.”
Helpful Report
Posted 6 years ago
Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your item was damaged. We do offer free returns for any faulty or damaged non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, Prezzybox.
Posted 6 years ago
John Kerns
Verified Buyer
“Bought the musical pillow but can't get it working. It has no instructions with it. This is a bit confusing, it would be good to have some information to enable us to use the item.”
Helpful Report
Posted 6 years ago
Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! We've messaged you directly to help. Speak soon! Prezzybox.
Posted 6 years ago
Kathryn Griffett
Verified Buyer
“No problem with Order, dispatch time, packaging etc. But the item was of poor quality, so disappointed.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Need a better courier- 4 days to deliver!”
Helpful Report
Posted 6 years ago
Sarah Davies
Verified Buyer
“£19.99 is excessive for 1 pair of socks”
Helpful Report
Posted 6 years ago
Mandy Baker
Verified Buyer
“Ordered a gift for a 21st present which would arrive in time. Several days later received an email stating it would not be there in time but offered me something else totally unconnected. I then had to ask for a refund which wasn't offered. However it was given and very quickly. Allowing me to order a gift from elsewhere but had to pay extra to get delivery in time.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Nice product and fast delivery. Would have liked (and quite happily paid) for a gift message /gift wrap option - surprised it's not available on a gift website.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Bought the solar system lights which look great now that I have fixed them! The battery pack only had a spring on one side. Had to fix with foil!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The underwater disco lights arrived very quickly. The product itself was very cheap. The batteries were hard to get in and as a product that has to go underwater there is no IP rating for safety. Once on they looked very cool but I'm not sure on the safety testing that has been done on the products. These were bought for a party so may only be used once.”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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