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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Stephen Medlock
Verified Buyer
“Personalised Pink Heart Water Bottle. - The personalised name was very nice but the bottle does not have a seal in the lid and so it leaks if not stood vertically all the time. With 50% discount this was reasonably value but at full price, there are much better quality items available.”
Helpful Report
Posted 6 years ago
Hello! Sounds like your bottle is faulty. A member of our customer service team is going to contact you directly! Best regards
Posted 6 years ago
Anonymous
Verified Buyer
“Delivery Choices very deceiving. We Ordered at 14.52 for next day delivery and it was not delivered until 2 days later. This description needs to be highlighted and made much clearer to the buyer. Very disappointed!”
Helpful Report
Posted 6 years ago
Hey there I have had a look into this for you and can see that indeed the cut off time is not currently displayed for this item, apologies!! This has been taken up with our tech team to get this added ASAP. A refund of the extra charge you paid for express will be refunded, so that you will have only paid for standard delivery. This will be with you in a few working days. Thanks so much for choosing to shop with us, we hope to see you again in the future!
Posted 6 years ago
Natasha Holliday
Verified Buyer
“Hi good bottles still not heard back about change of address”
Helpful Report
Posted 6 years ago
Kirsten Williams
Verified Buyer
“Delivery prices are very expensive”
Helpful Report
Posted 6 years ago
Georgia Head
Verified Buyer
“The voucher code box should of been more presentable towards checkout as no ones first instinct is to look at the bottom of the page. But overall decent and easy checkout, didn’t ask for millions of details like most places. Thank you :D”
Helpful Report
Posted 6 years ago
Leila Machell
Verified Buyer
“Havent recieved my cookie yet but looks amazing!! However iv purchased it because it said 2-3 days delivery, so i bought it for fathers day on sunday, and it says it will be here monday-wednesday so now my son has nothing to give his dad on fathers day :(”
Helpful Report
Posted 6 years ago
Olivia Richards
Verified Buyer
“my order still hasn’t been dispatched and it’s been days”
Helpful Report
Posted 6 years ago
Hey Olivia A member of our customer service team is going to contact you directly! Speak soon :) Prezzybox
Posted 6 years ago
Nailat X
Verified Buyer
“More words on the card”
Helpful Report
Posted 6 years ago
Hey, oh no! We are really sorry to hear this, I can see the personalisation you entered on your order so I'm not sure why this wasn't done. If you could please send over a photo of the blank card over to csteam@prezzybox.com along with your order number and complaint, and we would be happy to take this further for you. Prezzybox
Posted 6 years ago
Barry Holgate
Verified Buyer
“Found it disconcerting when I put in the recipients name for the gift then when typing in the details on the credit card this changed the recipients name to my own?”
Helpful Report
Posted 6 years ago
Hey Barry A member of our customer service team has contacted you to make sure the details we have are correct for you. Speak soon! Prezzybox
Posted 6 years ago
Anonymous
Verified Buyer
“How can I actually right a review when I’ve only just placed an order, so as yet don’t actually know how good or bad the service is.”
Helpful Report
Posted 6 years ago
Hi there We hope everything will be as you'd hoped when your order arrives, and hope to see you shop with us again in the future! Prezzybox
Posted 6 years ago
Martyn Dunn
Verified Buyer
“It was a bit annoying that the personalisation feature didn’t accept an apostrophe as a valid character, forcing me to be grammatically incorrect, even though the image used to advertise the product did feature a message with an apostrophe”
Helpful Report
Posted 6 years ago
Lauren Emms
Verified Buyer
“Could show a preview of what the person has personalised before ordering. Saves any disappointment on arrival”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I’m hoping that they all come in one piece and in time for my boyfriends birthday on Friday but I’ll let you all know when I get it what it’s like”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“made an error in the delivery postcode unable to email a correction had to phone the next day to have it corrected followed email trail but when tried to send nothing happened”
Helpful Report
Posted 6 years ago
Sally Appleby
Verified Buyer
“Your contact us page was not loading yesterday so I am still unsure whether my order is going to be delivered as the wrong billing address was listed....”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered a card and gift for my friend's birthday and paid extra for next day delivery. My tracking has told me the parcel will come over a week after I ordered it and the card after her birthday. Bit disappointed to say the least.”
Helpful Report
Posted 6 years ago
Daisy French
Verified Buyer
“It was good - although I selected the most expensive next day delivery - as in the information box next to it, it said it would be delivered by tomorrow - all the others said Tuesday as it's a bank holiday. So I paid nearly 10 pounds for this postage, to then find on receiving my order confirmation that it won't be there till Tuesday, so I've wasted money on a more expensive postage to not gain anything from it.”
Helpful Report
Posted 6 years ago
Andrea Ashby
Verified Buyer
“My only disappointment is that I was trying to buy the gift to be sent to a friend for her birthday. On checking out I was given no choice to enter gift address. As I paid by PayPal I entered my friends address for delivery only to find once I’d decided to open an account with you it was all in my friends address and not mine. I tried to change but failed. The other problem I have is my paperwork, is invoice and payment details will not likely be sent to my friend with the item purchased. I have emailed yourselves trying to get this changed prior to delivery. I wait in anticipation to hear that my emails have been read and changes made.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Anticipated delivery windows should be taken with a pinch of salt”
Helpful Report
Posted 6 years ago
Hi there After looking into your order, I am glad that we were able to explain the delivery dates for you and why they were showing as they were, and that we were able to upgrade your personalised item to be with you tomorrow. If you need anything else, please feel free to get back to us over the email you have been contacting. Best wishes
Posted 6 years ago
Alex Rye
Verified Buyer
“Good range of products but for a website with the sole purpose of buying presents to send to someone. WHY is there no nominated day delivery?! If there is one I sure as hell couldn't find it! Also why would you ever send out presents separately? Just a few things that feel like they weren’t thought through or weren’t done for whatever reason (budget or internal logistics)”
Helpful Report
Posted 6 years ago
Hiya! Thanks for your feedback, unfortunately if the option for a selected day is not listed on the item, then the courier simply does not offer it, the only selected day we do offer is Saturday on some items. Or alternatively if the item is personalised because of allowing the extra time for them to be produced we simply cannot do this. As for items coming separately, anything not personalised comes straight from our warehouse, we have lots of personalised items from all different suppliers on the website, that come straight from themselves, this is why they come separately :) this is also again due to allowing time for personalised items to be produced, so they cannot arrive as quickly as our other items. We 100% get where you're coming from, I can assure you we have thought about these things, but doing it this way allows us to have such a wide range of gifts on our site :D Prezzybox
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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