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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Chris Hickey
Verified Buyer
“your web site needs working on”
Helpful Report
Posted 5 years ago
Hi Chris, Thank you for taking the time to review our site, We appreciate the feedback, Many Thanks , Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“Brilliant service and you can actually speak to someone very quickly but I'd fully advise them to change their courier company (Hermes) as my gift didn't come on time and even though it should have arrived within a couple of days (which is exactly the time I needed to receive it), it seemingly was 'stuck' somewhere and you could not contact Hermes for love nor money, there was no 'live chat' (despite them saying there was live chat on their answering service) and you couldn't speak to anyone no matter what you did (there were incorrect no's, obsolete no's, unobtainable no's, you name it, you're not going to speak to anyone). I actually said to Prezzybox if I see they are using Hermes again, I will not use Prezzybox (although I'm not sure how you know which courier company they use until you submit your order!). Anyway, I got a full refund, I was very annoyed and I had to go and buy another gift. I told Prezzybox they are going to lose a lot of business because of Hermes and the extremely helpful and extremely conscientious Prezzybox woman said she would feedback my comments to the appropriate people. So an excellent company but a godawful courier company. Good luck Prezzybox!”
Helpful Report
Posted 5 years ago
Hello Thank you for taking the time to write a review and for all the feedback during your call to Prezzybox, again we are really sorry for the inconvenience caused on this occasion, We appreciate all comments made and we do our best to help our customers, We are very sorry you have experienced an issue with your delivery, Many Thanks, Prezzybox
Posted 5 years ago
Brendan Gorman
Verified Buyer
“The two items I ordered from Prezzybox arrived on time. There was an issue with one of the items from a Partner of Prezzybox getting lost in transit. It was quickly resolved by Prezzybox, however, as this was my first time using Prezzybox it does not fill me confidence to use the service again”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“Ordering simple but we will have to wait to see if it is delivered on time”
Helpful Report
Posted 5 years ago
Hello Thank you for taking the time to write a review and for shopping with Prezzybox, we can see your order was placed today, you will receive an update on delivery once your order is dispatched. We hope this helps you. Many Thanks Prezzybox.
Posted 5 years ago
Michelle Reisinger
Verified Buyer
“Was easy to order but when I placed the order which said it would be delivered this week it then changed to a delivery date of 22 nd October, this was a present I needed for this Saturday so as you can imagine I’m disappointed and I wouldn’t have ordered it if it had originally gave that date. Michelle”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“when I made my order I was told next day delivery was free if I ordered within the hour,which I did, but when I went to payment you charged me £3.95 for delivery . Iwon't trust you again unfortunately”
Helpful Report
Posted 5 years ago
Elaine Thornhill
Verified Buyer
“I have received a gift from Prezzybox which was a nice surprise. The gift was purchased by a third party. The biscuits & tea are lovely.”
Helpful Report
Posted 5 years ago
Hello Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us in the future. Prezzybox.
Posted 5 years ago
Megan Hitchcock
Verified Buyer
“Very happy with the product but appalled by how much packaging was used - for a shower cap (that isn’t breakable) that already comes in a plastic tube, it was in a cardboard box that was much too big and then there was so much plastic bubble wrap packing too which was totally unneeded given the product. I think you should be considering being more environmentally friendly with your packaging.”
Helpful Report
Posted 5 years ago
Hello Thank you for taking the time to review your order and we appreciate the feedback on the packaging. Many Thanks Prezzybox
Posted 5 years ago
Gail Thomas
Verified Buyer
“I was looking for a gift that I could send by post andI wasdelighted with range of gifts on the site. I encountered a problem when trying to order a personalised gift and emailed for help. The response was prompt (a 'technical' problem) but the resulting order process was confusing. I telephoned and was assisted promptly and politely. I encountered another problem in having a different delivery address to the payment address so another email was required! Again, a prompt response. So, this is why I have only given 3 stars. Overall I am satisfied (the goods have yet to be delivered though!) but the ordering process needs to be a lot clearer.”
Helpful Report
Posted 5 years ago
Hello Gail Thank you for taking the time to share your experience. We are sorry to hear you had a few issues using our site, we have passed this over to our team. We appreciate your feedback, Many Thanks Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“My item hasn’t come when it said it would”
Helpful Report
Posted 5 years ago
Hello Thank you for taking the time to write a review and for the feedback, we have taken a look at your order and your delivery confirmation shows delivery to arrive between September 18th-September 20th. We have contacted you directly with the dispatch time and delivery address details for your order. Please do contact us at csteam@prezzybox.com if you need to speak with us, we are happy to help you. Many Thanks Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“I've been asked to review five minutes after placing my order, so can't comment on the quality of the products. However the website is extremely annoying as it kept kicking me out when I was uploading photos. Very frustrating.”
Helpful Report
Posted 5 years ago
Hello Thank you for your review and for making us aware of the issues you experienced with uploading photos. You will receive a separate email to review your products in around 5 days. Again thank you for the feedback.
Posted 5 years ago
Jorja Marley
Verified Buyer
“Slow”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback We’re looking into this for you right away All the best, Prezzybox.
Posted 5 years ago
Fliss Stevens
Verified Buyer
“Hoping the gift I bought will be as good as reviews suggested, but the mobile ordering sight is useless: there's no way to edit the name of the person the gift is going to - it just defaulted to my name! So instead I moved to a computer to place the order and found the final page didn't summarise everything, so I had no idea whether my personal message was on the gift or not, until I got the confirmation email later. Pretty poor system and all very stressful, to be honest.”
Helpful Report
Posted 5 years ago
Durran Gilchrist
Verified Buyer
“Item packaged well .delivery prompt”
Helpful Report
Posted 6 years ago
Hello Thank you so much for taking the time to write a review! Prezzybox
Posted 5 years ago
Kelly Palaha
Verified Buyer
“It would be good to have the option to write a message if you are sending this as a gift”
Helpful Report
Posted 6 years ago
Hello Kelly Thank you for your feedback, unfortunately we are unable to offer this service on all gifts, this is due to some orders coming directly from our partner companies. Many Thanks Prezzybox
Posted 6 years ago
Anonymous
Verified Buyer
“No option to select gift wrap.”
Helpful Report
Posted 6 years ago
Hello Thank you for your review, unfortunately, we do not offer a gift wrap service, but we appreciate the feedback. Many Thanks Prezzybox
Posted 6 years ago
Raj Kaur
Verified Buyer
“didn’t come when expected, but it did eventually come!😀”
Helpful Report
Posted 6 years ago
Hello Raj, Thank you for taking the time to review, we can see your order was placed on 22nd August and delivery expected on or before the 24th August and your tracking details show it was signed for and delivered on 23rd August. If you need any more help with this order then please do get back in touch. All the Best Prezzybox
Posted 6 years ago
Glenn Reed
Verified Buyer
“Some good gift ideas. I do consider them to be on the expensive side, too much so for what I would normally pay but had a £5 off voucher. This just took £1 off the cost of the item which was already over priced and the £4 postage. The gift looks really nice so I'm looking forward to it arriving.”
Helpful Report
Posted 6 years ago
Hello Glenn Thank you for taking the time to write a review, we appreciate all feedback from our customers. We hope you are happy with your order. Many Thanks Prezzybox
Posted 6 years ago
Lesley Davis
Verified Buyer
“Only giving a 3 at the moment even though the order went though with Out hitch, found the thing I was looking for. Just waiting to see if the order comes when they say it would and what the quality is like. but so far so good.”
Helpful Report
Posted 6 years ago
Hello Lesley Thank you for placing an order with Prezzybox and your early review, we can see your order is in production and will be on its way soon!
Posted 6 years ago
Kerry Crawford
Verified Buyer
“Quick delivery”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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