Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,288 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery but when I opened the package what I had received was a totally different item”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. We have arranged a replacement order for you Again we are really sorry for the inconvenience caused on this occasion, Many Thanks Prezzybox

Posted 5 years ago

“Some of the goods were smaller than I thought but generally good.”

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Posted 5 years ago

“Preset easy to order over my phone.”

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Posted 5 years ago

“Would be 5* but it doesn't work on mobile, when I tried to make a purchase it came up with an error as it couldn't work out how to do the card check...”

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Posted 5 years ago

Hello Dan Thank you for taking the time to review Prezzybox, We are sorry you experienced an issue while making payment, we do recommend clearing your cookies before making a new purchase, however if you do have an further issues we are happy to help you at csteam@prezzybox.com. Many Thanks Prezzybox

Posted 5 years ago

“Not much to say I not received anything yet”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“No idea. Only ordered something 30 mins ago!”

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Posted 5 years ago

“Although the products are innovative & quite well priced the website is very slow. I have read reviews & have read that some items arrive broken. I’ll have to wait to comment on that. Hopefully that won’t be my experience. But stocking fillers purchased. Hurrah.”

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Posted 5 years ago

“Made it seems like to you delivered I. 24 hours but don’t sooooo”

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Posted 5 years ago

Hello Lily, Thank you for taking the time to review your order and for the feedback, Many Thanks, Prezzybox.

Posted 5 years ago

“Could have had a voucher code for my first order would have been nice or a discount”

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Posted 5 years ago

Thank you so much for taking the time to write a review and the feedback, Many Thanks Prezzybox.

Posted 5 years ago

“3 items ordered for Grandchildren's Christmas, 2 were acceptable, the Peppa Pig book was disappointing, but hey you get what you pay for, but in this case a little pricey!”

Helpful Report

Posted 5 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We appreciate the feedback on the Peppa Pig Book. Many Thanks, Prezzybox

Posted 5 years ago

“Not impressed with damaged packaging or product.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Waiting to see finished product be for making comment”

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Posted 5 years ago

“Nice products. I don’t like that once I’ve added an item to my basket I can’t see The personalisation that I’ve added. It’s useful to always double check it before purchasing. I also think it’s weird that the website suggests other items before and above the product description.”

Helpful Report

Posted 5 years ago

“I strongly object to being co-erced into using PayPal, when your system refused to recognise my debit card details, four times, although the PayPal transaction using the same details went through immediately. Please don’t offer your customers an option which your system is not programmed to accept. Had I known you only offered PayPal I would have shopped elsewhere.”

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Posted 5 years ago

“I’m concerned about if I will receive my other 2 items as they were personalised baubles”

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Posted 5 years ago

“It's very strange to ask for a review within a few hours of placing my order - haven't even received the order yet. Maybe wait until I have received it as I have no idea yet how efficient you are going to be!”

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Posted 5 years ago

“Badly packed stones. They rattle about”

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Posted 5 years ago

“Just ordered for first time. Concerned that it will go to recipients correctly. Acceptable so far in terms of selecting and ordering. Awaiting: accurate delivery; quality goods. If not, returning, personalised or not. Thanks.”

Helpful Report

Posted 5 years ago

Hello Thank you for you review, we can see you have received a confirmation email, we recommend you check all details are correct to ensure you receive the correct personalisation and also the recipient and address details Many Thanks Prezzybox

Posted 5 years ago

“Lovely website, but one cannot zoom in or access the present yu bought. Very important to zoom in to see you have bought the correct thing. If the purchase is a present, it would be great to have to option of adding the name of the person you are delivering the present to - in the delivery address, add a field for a name differrent from the payee's”

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Posted 5 years ago

Thank you so much for taking the time to write a review! We appreciate the feedback, All the best Prezzybox

Posted 5 years ago

“Ordered an evoucher but it didn't arrive on either of the first 2 emails, confused, concerned”

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Posted 5 years ago

Prezzybox is rated 4.5 based on 58,288 reviews