Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,288 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't received it yet when estimated delivery was between 28 Nov to 2nd Dec!!!!!!!!”

Helpful Report

Posted 5 years ago

“it was great however i couldnt find much, more variety would be helpful”

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Posted 5 years ago

“I have only given it acceptable as my order has not arrived yet so i do not know whether it is any good”

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Posted 5 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you.

Posted 5 years ago

“My order was dispatched and delivered very efficiently, however, it was delivered faulty. Sent email regarding this and received a reply of acknowledgement and was informed a refund had been processed for item and delivery. Reply time was efficient also.”

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Posted 5 years ago

“Not overly impressed with my socks, the faces are all bunched together instead of random and the quality of the sock itself is poor. They will still be fine as a funny gift but I wouldn’t buy again.”

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Posted 5 years ago

“Funny and unique ideas”

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Posted 5 years ago

“Expensive product but easy to use website!”

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Posted 5 years ago

“Didn't ask to confirm my details before payment. Billing address is wrong as a consequence.”

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Posted 5 years ago

“It was brilliant but I think the delivery charge is expensive giving that it is Black Friday”

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Posted 5 years ago

“Bit mis-leading e.g no sizes etc.. site bit jumbled”

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Posted 5 years ago

“Give me a good gift idea buy had trouble paying for it. It wouldn't accept my card details.”

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Posted 5 years ago

Hello Harry, Thank you for taking the time to review Prezzybox, We are very sorry to see you had an issue with payment, we do recommend calling the team if you are experiencing any technical issues so we are able to resolve these as quickly as possible, we are also available via email on csteam@prezzybox.com sometimes customers default back to a previous page during the payment process, we recommend to customers to wait for the payment process to complete before leaving the payment page, If there is anything else we can help you with please do not hesitate to contact Prezzybox. With Thanks

Posted 5 years ago

“Website was glitchy”

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Posted 5 years ago

Hello Thank you for taking the time to review Prezzybox, we are really sorry to see you experienced an issue with our website, Please do contact the team if this happens again, we recommend our customers to clear their cart and also any browsing cookies if the issue persists. We hope this helps you, if you need any further assistance please do speak with the team, we are happy to help you. Many Thanks, Prezzybox

Posted 5 years ago

“I will write a review once items have been received”

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Posted 5 years ago

“Buying product was straight forward, but I couldn't change delivery address”

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Posted 5 years ago

Hello Robert, Thank you taking the time to review your order, we have contacted you directly on the mobile number provided to try and help you. We hope to speak soon, Many Thanks, Prezzybox

Posted 5 years ago

“Would be good if it takes American Express credit card”

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Posted 5 years ago

“Easy enough to order , site could be more visually appealing”

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Posted 5 years ago

“It was nice”

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Posted 5 years ago

“Website was straight forward, but kept freezing when I was trying to preview my gift.”

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Posted 5 years ago

“Item received generally as described. The packaging let it down as the box was damaged, it was a gift for someone so presentation was important. Also, thia company, unlike others, charges for posting and packaging so you would expect them to get it right. The 🍿 popcorn looks tasty and varied.”

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Posted 5 years ago

Hello! Thank you very much for your review. We're sorry to hear that your packing was slightly damaged on this occasion. We'll pass your feedback on to our warehouse! Thanks,

Posted 5 years ago

“For a site that specialises in gifts, I would like to see ability for the customer to have a message placed with the order and/or for gift wrapping.”

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Posted 5 years ago

Thank you so much for taking the time to write a review! We appreciate the feedback, Many Thanks, Prezzybox

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,288 reviews