“I am a VIP member andnwas defrauded by…
I am a VIP member andnwas defrauded by priceline. I purchased a ticket from Priceline for British airways for $1380. This was during the covid time. I could not travel so British airways allowed priceline to issue a voucher. I had 1.5 years to rebook the flight but priceline did not let me rebook. I sent many emails and called many times but to no avail. I was put on hold by priceline representatives as soon as I told them that I need to rebook using a travel voucher. Priceline wouldn't let me rebook using the voucher online either so I could only call to rebook, which priceline effectively stopped me from doing. Two weeks before the the travel credit was due to expire, I was offered a business class ticket and asked to pay additional $2500 to rebook. I was told that economy class ticket is not available , which I told the agent was available online on the priceline website for only approx. $1300. Eventually, my voucher expired and priceline kept the voucher amount. Never buying from them again.”
“Recently some of my family moved to MI.
I booked a hotel through "Priceline", unfortunately, some how, either my mistake, or digitally, the booking was for the wrong city.
After driving from FL to MI, and being exhausted when we arrived to their house, eventually wanting to go to our hotel, I google mapped it, and low and behold it was the wrong city, it was actually almost 2 hours away.
So I tried to cancel the booking online and couldn't. I tried calling the hotel with no answer, calling no less than 15 times, with phone ringing until it hung up on me. I contacted the same hotel chain in the city where we were, and tried to get them to either cancel the reservation or move it to where we were, but they couldn't, and said that I needed to contact the other hotel.
So again I try to call several times, no one answers. Frustrated and tired at this point, I just book the hotel where we were and send an email to the other hotel. They tell me, I would have to contact Priceline to get a refund, because I booked thru a third party.
Priceline, tells me, the reservation I had shows no refunds, but on the paperwork I have it says: Cancelation policy says "FULL REFUND", unless you cancel day of then its a 56% penalty.
I reached out to Priceline 2 times, 1st time, they said they would get back to me, well, that never happened, so I contacted them again today, and they said they could do nothing for me. I was willing, to take the hit, a partial refund is better than no refund. After all, this was not a "free" trip for me. But again, I was told neither Priceline, or the hotel would give me even a partial refund.
I took off work, paid for a hotel (Over $250), plus gas to get there, time off of work, and I do not get paid time off. And no one is willing to even give a partial refund. That BITES!
I informed the person I was speaking to that I would never use Priceline again, and that I would be sure to let my friends and family know of my experience.
Be careful when booking with a third party, I will not do it again. I will especially never use Priceline. I hope they get a lot of negative reviews! Here is the cancellation policy:
CANCELLATION POLICY: This booking is fully refundable if you cancel before 2022-10-20 11:59 PM. If cancelled after 2022-10-21 12:00 AM, 56 percent penalty will be charged.
Cancel This Booking”
“priceline has the worst customer service i have ever had the displeasure of experiencing. Be careful!!! the hotel they booked for me was infested with roaches and since im not 100 percent about the other insects i need to leave it there. the entire place is filthy, the 2 curtains on the window were torn and did not match and there was not even a phone in the room. worst hotel experience ever! priceline had nothing to say but offer me a 15% discount on my next stay! which will never happen. they market these dumps and have no quality control whatsoever! ill never use priceline again.”
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