PrimeXBT Reviews

Name: PrimeXBT
Address: Trust Company Complex, Ajeltake Road, Ajeltake Island Majuro, MH96960, Marshall Islands, Island Majuro, Ratak Chain
Rating: 4.69

4.7 Rating 481 Reviews

98 %

of reviewers recommend PrimeXBT

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Location:

Trust Company Complex, Ajeltake Road, Ajeltake Island Majuro, MH96960, Marshall Islands,
Island Majuro
Ratak Chain
MH96960

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PrimeXBT 5 star review on 14th October 2023

Maria

PrimeXBT 5 star review on 8th December 2022

Willis Roberts

PrimeXBT 4 star review on 4th December 2022

Angelica Blair

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could say that PrimeXBT is an excellent platform that gives me a lot of confidence to operate with them. The little "but" that I have is the inability to trade binary options, which was possible with my previous broker. Nevertheless, I think I will benefit from the current instruments.”

Helpful Report

Posted 2 years ago

Dear James Mills, unfortunately, we cannot provide you with such a service due to poor regulation and security concerns about binary options. Thank you for understanding! Yours, PrimeXBT Customer Support Service.

Posted 2 years ago

“Notifications are a weak point of PrimeXBT, since many times they force you to access the web platform to manage corporate actions or view certain messages, making this type of task somewhat tedious. As for customer service, they have always solved my problems.”

Helpful Report

Posted 2 years ago

Hi Melissa Simmons! We are aware of this problem and currently, our specialists are working on the development of an efficient notification system. As you mentioned, we always solve your problems, and this one will be no exception! Thank you for sharing, PrimeXBT Customer Support Service.

Posted 2 years ago

“I do want this PrimeXBT review to encourage you to open a trading account with this broker. Don’t take this wrong, I just consider that this is a really good option for beginners, who are probably reading all these testimonials right now. Be sure, with the Prime XBT Academy you will learn a lot of useful things explaining how to benefit from different market conditions.”

Helpful Report

Posted 2 years ago

Hello Sharon Nelson! Thank you for promoting our services! If you want to be rewarded for this, you should consider participating in our affiliate program. We hope that you will enjoy it. Best regards, PrimeXBT Customer Support Service.

Posted 2 years ago

“The web platform of PrimeXBT is very good and intuitive. The mobile application allows you to carry out simple operations (currency exchange, purchase/sale of shares/ETFs/mutual funds etc), portfolio views, etc. Although it is less complete than the web version.”

Helpful Report

Posted 2 years ago

Dear Scott Lowe, we are glad that you enjoy using both the web version of the trading platform and the mobile application. We will take your opinion into account and will find a way to enrich the functionality of our mobile app. Best wishes, PrimeXBT Customer Support Service.

Posted 2 years ago

“PrimeXBT is a very good trading platform. I would definitely recommend it. The broker offers very low commissions when operating and has no custody or dividend collection commission. Neither does it have maintenance fees nor does it force you to carry out a certain number of annual or monthly operations.”

Helpful Report

Posted 2 years ago

Hi Hubert Burns, all these types of fees you listed in your review aren’t necessary for an efficient trading process, that’s why we don’t charge them. You need to pay only spreads and a minimum required deposit. Thank you for noticing this and sharing your positive experience. Kind regards, PrimeXBT Customer Support Service.

Posted 2 years ago

“What I really like this broker for is its professional Help Center. I mean that I can actually ask them any question on the live chat or send it by email and receive a fast answer. Moreover, the response is always relevant to my requests, which was essential for me when I was just getting familiar with the broker’s peculiarities.”

Helpful Report

Posted 2 years ago

Hello James Flores! We understand how important qualified support might be for traders who just start working with our crypto trading platform. Feel free to contact us whenever you need professional assistance on any matter. Best wishes, PrimeXBT Customer Support Service.

Posted 2 years ago

“PrimeXBT is definitely the best and most complete of all the trading platforms that we have available to operate in my country. I have no doubts that it deserves all the maximum scores here!”

Helpful Report

Posted 2 years ago

Dear Peter Young, we cannot find the words to express our gratitude for you being so kind and ranking us with the highest score here! Thank you for your positive testimonial, and keep enjoying our trading platform. Sincerely, PrimeXBT Customer Support Service.

Posted 2 years ago

“It is a good trading platform to speculate on crypto prices. I have tried others and this one has one of the best commission prices.”

Helpful Report

Posted 2 years ago

Hi Shelia Arnold! It’s nice to learn that you enjoyed our trading platform more than other cryptocurrency exchanges. This review is very motivating for us!

Posted 2 years ago

“Everything is fine but they need the customer service phone number in Spanish, the rest is very easy. Thank you!”

Helpful Report

Posted 2 years ago

Hello Maggie Ellis! We are currently working to increase the technical support staff in order to be able to provide assistance in different languages. Thank you for your feedback and recommendation! Kind regards, PrimeXBT Customer Support Service.

Posted 2 years ago

“It is now 2 years since I opened an account and started using PrimeXBT services. And PrimeXBT was the third or fourth broker that I used, so I have references to be able to say that it is a good broker. I have never had surprises and they have always adjusted to what was contracted. I am a long-term investor, and what I would highlight about PrimeXBT is that they do not charge me for maintenance. Trading fees are quite acceptable.”

Helpful Report

Posted 2 years ago

Dear Jonathon Munoz, Thank you for being part of our community. We are glad to read that you are satisfied with your experience on our trading platform. We hope you will come back one day to experience our upgraded services! Kind regards, PrimeXBT Customer Support Service.

Posted 2 years ago

“I have been a PrimeXBT client for a short time, I can say that I am satisfied with the service they provide, opening the account was simple although on several occasions they did not approve my documents, however, I take it as part of the verification process. Only once have I used the chat help and the response time was fast, my request was treated favorably and they resolved me in a short time.”

Helpful Report

Posted 2 years ago

Hello Greg Warren! We always do our best to make sure our clients are treated in the best possible way. If any questions arise, feel free to contact us anytime you need. Best wishes, PrimeXBT Customer Support Service.

Posted 2 years ago

“At first, it is difficult to use it because it gives an immense range of possibilities. I would like there to be video tutorials explaining the whole operation. I'm sure I don't get even 15% of the game that I can get out of it, and even so I'm very happy.”

Helpful Report

Posted 2 years ago

Hi Billy Rodriguez! We are glad that you are happy with our trading platform. However, if you want to learn more, you can go to our Help Center or discover our official YouTube channel. There, we explain plenty about how our services work. We hope you will enjoy this. Best regards, PrimeXBT Customer Support Service.

Posted 2 years ago

“Hi, I want to make a transfer from my account and I can't do it because it asks me to complete verification one more time. How can I solve the problem? any contact phone? something? Thanks.”

Helpful Report

Posted 2 years ago

Dear Willis Roberts, you should have passed email verification during the registration process. But if you still have any problems with the transactions, feel free to contact us by phone or email available on the official website. Kind regards, PrimeXBT Customer Support Service.

Posted 2 years ago

“The good thing is that the web platform is very friendly and it is certainly very comfortable and practical. I also like that the PrimeXBT trading platform maintains high-security standards.”

Helpful Report

Posted 2 years ago

Dear Philip Franklin, our developers have worked a lot to make our web trading platform customizable and user-friendly. Security is our top priority because we realize its importance to our clients. Thank you for your feedback! Yours, PrimeXBT Customer Support Service.

Posted 2 years ago

“I know that recently Prime XBT started positioning itself as a crypto exchange but I still don’t understand why there are so few Prime XBT forex reviews. It’s really convenient to speculate on currency pairs with this broker and the fact that it allows exchanging crypto only adds value to the broker.”

Helpful Report

Posted 2 years ago

Dear Fred Clinton, it’s really great that you noticed the convenience of trading in the forex market with us. Note, that you can also access other assets from the market of stocks and commodities. Best wishes, PrimeXBT Customer Support Service.

Posted 2 years ago

“Me gusta PrimeXBT no por su imagen positiva sino porque conozco sus características positivas por mi experiencia personal. Este broker cumplió con todas mis expectativas y aún más - ¡no esperaba una selección tan amplia de activos de diferentes mercados financieros! Este broker es bueno sólo puedo quejarme de que no ofrece servicios de aterrizaje. Pero no es una gran desventaja para una empresa de Forex, puedo omitirlo si las condiciones son buenas y las herramientas son avanzadas y fáciles de usar.”

Helpful Report

Posted 3 years ago

Estimado Medarno Macías. Estamos muy agradecidos por su crítica positiva. Nuestro equipo está trabajando las 24 horas del día para asegurar que nuestros traders tengan una experiencia positiva operando con criptomonedas. ¡También prometemos hacer todo lo posible para mejorar nuestra aplicación móvil! Atentamente, ¡Servicio de Atención al Cliente de PrimeXBT!

Posted 2 years ago

“I like PrimeXBT not because of its positive image but because I know about its positive characteristics from my personal experience. This broker met all my expectations and even more - I didn’t expect such a wide selection of assets from different financial markets!”

Helpful Report

Posted 3 years ago

Dear Michael Cabrera, we are very glad that we managed to meet your expectations and satisfy your trading needs. This is what makes us a professional trading company. If you have any issues, solve them with us. Your PrimeXBT Customer Support Service!

Posted 2 years ago

“It was a perfect experience of trading cryptocurrencies here!! Thank you a lot for the top-notch trading tools and for the shared knowledge when I just started!! It’s really valuable cause I’m now inspired to continue trading!!”

Helpful Report

Posted 3 years ago

Amelie Chapman, it’s a big pleasure to read that our clients are inspired to use our trading platform to benefit from cryptocurrencies! Thank you for leaving your positive review here, it motivates us. Best wishes, PrimeXBT Customer Support Service.

Posted 2 years ago

“Empecé a aprender a operar con criptomonedas aquí en PrimeXBT. No he leído mucho sobre PrimeXBT para entender cómo funciona, porque el centro de educación está muy orientado al cliente. Aquí es fácil adquirir nuevos conocimientos y empezar a obtener beneficios. Quiero expresar mi agradecimiento al equipo de atención al cliente de este criptointercambio. Son verdaderos profesionales. El equipo de soporte me ayudó a entender una cosa muy importante sobre el funcionamiento de las cotizaciones y la plataforma de negociación. Gracias de nuevo. Empecé a aprender a operar con criptomonedas aquí en PrimeXBT. No he leído mucho sobre PrimeXBT para entender cómo funciona, porque el centro de educación está muy orientado al cliente. Aquí es fácil adquirir nuevos conocimientos y empezar a obtener beneficios. Quiero expresar mi agradecimiento al equipo de atención al cliente de este criptointercambio. Son verdaderos profesionales. El equipo de soporte me ayudó a entender una cosa muy importante sobre el funcionamiento de las cotizaciones y la plataforma de negociación. Gracias de nuevo.”

Helpful Report

Posted 3 years ago

Hola Robert P. ¡Cropper! Es agradable leer que los usuarios de nuestra aplicación están contentos con las herramientas y la velocidad de ejecución. Gracias por compartir su experiencia positiva. ¡Nos alegra que gracias a nuestra plataforma tengas la oportunidad de desarrollarte y aprender! ¡Trabajamos por su resultado! Mis mejores deseos, Servicio de atención al cliente de PrimeXBT

Posted 2 years ago

“I’m writing this PrimeXBT review to express my gratitude to the customer support team of this crypto exchange. They are true professionals. The support service helped me to understand one very important thing about the work of the quotes and the trading platform. Thanks again!”

Helpful Report

Posted 3 years ago

Hello Sam Bishop! We also want to express our gratitude to you for your loyalty and this positive feedback! Feel free to request help from us anytime you need it, we will always answer your questions. Best regards, PrimeXBT Customer Support Service.

Posted 2 years ago

PrimeXBT is rated 4.7 based on 481 reviews