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printerinkdirect.com Reviews

4.1 Rating 5,348 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,185
 Questions Metrics
4.1
Based on 5,348 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Julie Reid
Verified Buyer
“They have no customer service online or telephone. They don’t even have an address anymore and the products are faulty. The return policy says you have to CALL them before you can return anything, yet there is no working phone number! Two days after delivery PayPal refunded me and now this company has sent me this link for a review!!!!”
Helpful Report
Posted 2 years ago
R Chiniwala
Verified Buyer
“Please do not waste your time and money to purchase anything off this website. It is a total scam. I have been trying to get in touch with them regarding my order for which they have already charged me and it's been over 3 weeks and no one has the courtesy to respond even once.”
Helpful Report
Posted 2 years ago
David Gibson
Verified Buyer
“The cartridges I ordered had one faulty Magenta cartridge so I submitted a request form for the customer service team to offer some advice. The customer service team did not even reply to my request! In the end, I went to another company and purchased a Magenta cartridge which worked perfectly. So, if you buy from Printer Ink Direct, you will get a cheap product with no support!”
Helpful Report
Posted 2 years ago
Helen Nicholson
Verified Buyer
“Dreadful. Do not buy from here. Wrong ink cartridge sent and no reply from anyone to sort it out despite repeated emails and so called, 'Live chat'.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Still not received the product, had to go out and buy another one. Will never use you again.”
Helpful Report
Posted 2 years ago
Nicholas Chamberlain
Verified Buyer
“Ink cartridge didn't register & was unusable.”
Helpful Report
Posted 2 years ago
Pam Barclay
Verified Buyer
“This ink cartridges say they are compatible with an Epson XP342, however they are Not good quality whatsoever, the ink has run all over the page when printing and the prints are stripy with the colour not integrating at all. I had to go to Asda and source actual proper cartridges. Very bad experience indeed”
Helpful Report
Posted 2 years ago
Tedros Kibrom
Verified Buyer
“The ink cartridges I bought last time are not working”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I received a damaged cartridges and it wasn’t replaced”
Helpful Report
Posted 2 years ago
Timothy Briody
Verified Buyer
“Received toner cartridges - compatible with my printer - installed and just get an error message. Went on their online chat - completely ignored the conversation - left it live for over 4 hours Sent email 2 days ago - still no reply Bad products and bad customer service Will be raising through PayPal and never using again Stay clear”
Helpful Report
Posted 2 years ago
Zoe Harding
Verified Buyer
“They sent the wrong ink cartridges and don't reply when I send messages or use their chat service.”
Helpful Report
Posted 2 years ago
Katie Miller
Verified Buyer
“Rubbish customer service paid for next day delivery it didn't come no reply to emails”
Helpful Report
Posted 2 years ago
Lawrence Mpedzisi
Verified Buyer
“Was charged for next day delivery and arrive after 4days, no refund on postage”
Helpful Report
Posted 2 years ago
David Vrana
Verified Buyer
“Never come ....”
Helpful Report
Posted 2 years ago
Aaron Biggs
Verified Buyer
“Great at taking my order and money, and to be fair they delivered it quickly but my HP printer won’t work with these inks (or at least the ones I received) and I’ve tried contacting (3 emails and even the chat system) and nothing back to help….shame there’s no contact number too! I’m now stuck with ink I can’t use and and they still haven’t come back to me for help or returns…not happy at all.”
Helpful Report
Posted 2 years ago
Mark Lambert
Verified Buyer
“Knock-off ink cartridges not recognized by printer”
Helpful Report
Posted 2 years ago
Chas Monksfield
Verified Buyer
“Purchased this item for my printer. The black cartridge leaked, the ink went inside my printer. After cleaning inside it failed to print, going through the motions but not printing and has not worked since. You asked for a photo which I sent and have not heard since.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Unfortunately this company should only be used if you are 100% sure the product is absolutely correct for your printer. The reason for this is because the company do not respond to customer messages. So if there are any issues, they will not resolve them for you. Whether that is to return, receive a refund or just ask a question.”
Helpful Report
Posted 2 years ago
Laura Walker
Verified Buyer
“Ordered on February 20th. Finally received my order on March 20th. I tried several times to get in contact with the company through email and their chat function and did not receive a reply to any of my messages. I had to order cartridges from a different company, which arrived in 3 days, because I needed some for my printer.”
Helpful Report
Posted 2 years ago
Paul Carroll
Verified Buyer
“The toner did not fit my Brother printer. i asked to return it and used the online contact form and e mail. no reply . i then saw on trustpilot that this is normal for this company. there is ZERO customer support. Even going through pay pal resulted in me getting another of the same wrong toner. i have even tried to ask how to return the two toners. NO REPLY. WHAT IS WRONG WITH YOU GUYS!”
Helpful Report
Posted 2 years ago
printerinkdirect.com is rated 4.1 based on 5,348 reviews
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