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printerinkdirect.com Reviews

4.1 Rating 5,356 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,190
 Questions Metrics
4.1
Based on 5,356 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Terri Hepworth
Verified Buyer
“Not great at all, no one is getting back to me on the emails Iv sent about the cartridge I ordered that doesn’t work, not happy at all”
Helpful Report
Posted 3 years ago
Nigel Jones
Verified Buyer
“Had a full set of cartridges for my Epson printer, magenta did not work, contacted them with no reply, first and last time I will use”
Helpful Report
Posted 3 years ago
Stephen Smith
Verified Buyer
“Pretended you were sending them whereby a tracking system would be in place. Total fabrication.”
Helpful Report
Posted 3 years ago
Lia Weir-Webber
Verified Buyer
“I ordered inks from Printer ink Direct with a 2 to 3 day delivery and 2 weeks later after i emailed to say i hadn't received them. I emailed 3 times in the space of a few days but had no reply. I desperately ordered more, hoping I could get their attention by sending back empty boxes. My new order came in 2 days and the 1st lot that i originally ordered came after 3 weeks of originally ordering them. I'm keeping them as I don't want this issue again. No telephone number to call and discuss issues and nobody got back to the several emails that I sent to explain I hadn't received my first lot of ink! NOT A HAPPY CUSTOMER.”
Helpful Report
Posted 3 years ago
David Crosby
Verified Buyer
“MY ORDER WQS SHORT - I HAVE NO PHONE NUMBER OR ADDRESS ON THE DELIVERY NOTE I HAVE BEEN IN TOUCH - WITH NO REPLY FROM THEM”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Stay away!!! Took 4 weeks to get my order”
Helpful Report
Posted 3 years ago
Sam Raybould
Verified Buyer
“Don't work on my Epson printer despite saying they are compatible, so waste of money be careful”
Helpful Report
Posted 3 years ago
Georgia LEE
Verified Buyer
“I've got a Epson 640 and it wouldn't accept the comparables I purchased of you.”
Helpful Report
Posted 3 years ago
Gail Craven
Verified Buyer
“I was really disappointed that the inks I got didn’t work in my printer. When I was ordering I was asked to put in the make and model of my printer and suggestions for cartridges came up. However when I received them and they didn’t work I’ve searched again and you don’t actually stock them. Why didn’t the website say that in the first place so I didn’t spend £18 unnecessarily?”
Helpful Report
Posted 3 years ago
David Davies
Verified Buyer
“Very dissatisfied with Printer Ink Direct. I ordered 2 packs of ink and only received 1 pack. Also, they sent the wrong cartridges, and they would not fit my printer. I emailed them to report this. and had no response whatsoever. I emailed a second time, but still no response. Wouldn't touch them with a barge pole in the future. Fortunately, I paid with PayPal, and they were brilliant. I raised a complaint with them and had an instant refund. Thank you, PayPal.”
Helpful Report
Posted 3 years ago
Gemma Case
Verified Buyer
“The cartridges I was sent don't work in my printer. I emailed the sales team to see if they could send the correct ones and they haven't replied at all. The cheap cartridges are useless to me now.”
Helpful Report
Posted 3 years ago
Linda Cruddas
Verified Buyer
“Couldn't fault the delivery but really annoyed with customer service as ink cartridges would not print emails sent no reply so i would not be reccomending them to my friends or family purchased from another supplier ink cartridges worked perfectly”
Helpful Report
Posted 3 years ago
Andrew Barnse
Verified Buyer
“Unfortunately have to provide a poor review as my overall experiene ended up being poor. Ordering was fine, delivery was quick but one of the toners wasn't working, Magenta said it still needed replacing despite being brand new. Tried contacting Printer Ink Direct by email three times and by online chat 3 times but never received a response. No phone number seemed available so i was stuck unable to print which was pretty frustrating.”
Helpful Report
Posted 3 years ago
Mohammed Abdul ULLAH
Verified Buyer
“Still not received my item”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“As my order was placed on 3rd Feb and not recived nearly 3 weeks later, I put a review of Trust Pilot and I have emailed and chat lined at least 3 to 4 times to Printer Ink Direct with no response. They do not supply a telephone number. Eventually I contacted my credit card company who agreed that under the circumstances they would run a check to reclaim my payment which had been taken immediately after I ordered. I added this information to my Trust Pilot review. I should have checked for scams at the start but when I did, I could see from the amount of very poor reviews that you should not use this company. Strangely, a few days after my credit company started to check them out, my ink cartridge arrived. Obviously, as it was urgent when I first ordered it on 3rd Feb, I had by this time ordered from a different company and had received the cartridge within 2 days. If I could be bothered, I would ask for a refund and send the item back at their expense but it has been such a lot a trouble already I can't be bothered. It proves they do not look at any emails or chat line messages from customers as I specifically emailed them not to send this item as I had, had to buy another but it was still sent. DON'T USE THEM THEY ALMOST APPEAR NOT TO EXIST.”
Helpful Report
Posted 3 years ago
Robert Pickthall
Verified Buyer
“My Canon MG 5751 does not accept the ink cartridges you provided despite consulting the internet and trying several different methods. I emailed you several days ago about the problem but I got no reply whatsoever.”
Helpful Report
Posted 3 years ago
Emily Gilbert
Verified Buyer
“I emailed after realising I'd made a mistake and ordered the wrong ink, they ignored my email and then sent it anyway- no information about how to return- so very poor service”
Helpful Report
Posted 3 years ago
Rizwan Mirza
Verified Buyer
“We ordered a drum kit and the ink cartridge for Brother MFC-7440N but the cartridge does not work and requested a refund and have not heard anything since.”
Helpful Report
Posted 3 years ago
Jedidiah Chappell
Verified Buyer
“Zero response from the customer service team. Cheap ink comes at a price, and it's not all that cheap to start with.”
Helpful Report
Posted 3 years ago
Michelle Kolattek
Verified Buyer
“Are you kidding me? AVOID AVOID AVOID I think perhaps you would like to disable this automatic email you send asking for a review? I have a return, I’ve contacted you several times but nobody responds. My credit card company now is taking up this issue.”
Helpful Report
Posted 3 years ago
printerinkdirect.com is rated 4.1 based on 5,356 reviews
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