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printerinkdirect.com Reviews

4.1 Rating 5,348 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,185
 Questions Metrics
4.1
Based on 5,348 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Anonymous
Verified Buyer
“NO CUSTOMER SERVICE AT ALL, YOU CAN NOT GET IN CONTACT WITH THEM EITHER! THE INKS I HAVE PURCHASED DO NOT WORK ON MY PRINTER, DESPITE THEM BEING "100% COMPATIBLE" AS PER THEIR WEBSITE. I HAVE TRIED EMAILING, CALLING THEIR VIRTUAL OFFICE AND NOTHING! COMPLETE WASTE OF £169! I WISHED I HAD READ REVIEWS FROM OTHER PEOPLE... AVOID AVOID AVOID!!”
Helpful Report
Posted 2 years ago
Graham Bond
Verified Buyer
“I would give No Stars but to complete this review had to put in a minimum of one! Cancelled order well before dispatch notification. Emailed twice for returns and no response.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I placed an order for ink cartridges, they sent me the wrong ones. I now can't use my printer for business use as no one seems to want to answer any emails or live chat. They are quick to take an order and money and they fulfilled quickly, but not in rectifying their mistakes. Wouldn't use them again after very poor service received.”
Helpful Report
Posted 2 years ago
Douglas Scudder
Verified Buyer
“Sent 2 emails requesting a refund no reply sent.”
Helpful Report
Posted 2 years ago
Richard Clark
Verified Buyer
“After replacing the ink cartridges with the ones I purchased my printer kept showing the message that it did not recognise them. Needless to say I am not happy.”
Helpful Report
Posted 2 years ago
Carol Riding
Verified Buyer
“I have sent you four emails concerning the ink.as soon as I received it dosnt work would like a refund please”
Helpful Report
Posted 2 years ago
Jody Miles
Verified Buyer
“Only 2 ink cartridges were sent. I have emailed but no reply?”
Helpful Report
Posted 2 years ago
Oliver Chiriseri
Verified Buyer
“I haven’t received the ink to date”
Helpful Report
Posted 2 years ago
Grace Colemack-Brackett
Verified Buyer
“Ink cartridge does not work in my epson No eeturn address..no one responds to my email or bot chat...very very dissapointed”
Helpful Report
Posted 2 years ago
Mihail Scripcari
Verified Buyer
“Bad company no like”
Helpful Report
Posted 2 years ago
Kirstie Barnes
Verified Buyer
“Didn’t work and when I emailed about return and refund got no response”
Helpful Report
Posted 2 years ago
Nadine Jackson
Verified Buyer
“They don’t work and are not compatible with my printer as they said they were. Iv emailed you and tried your webchat to get in contact and have had no response. Awful service and product.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Inks didn't work”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I ordered ink cartridges specified for my printer but they failed to work (stating that they appear to be damaged). I immediately emailed Printer Ink to request a refund or an exchange and I am still waiting for a response - 9 days later?”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Company sent the wrong item, I have tried to contact them to resolve the issue with every contact method available. No response or acknowledgment. Please avoid this company.”
Helpful Report
Posted 2 years ago
Denise Taylor
Verified Buyer
“Order delivered to someone else contacted company and heard nothing so paid for an item and not received it”
Helpful Report
Posted 2 years ago
Tracey Greenan
Verified Buyer
“The website stated it's compatible with all printer, my Epson printer will not accept these, so that's my money wasted.”
Helpful Report
Posted 2 years ago
David Kingston
Verified Buyer
“Shocking customer service no response to live chat no response from 3 emails for a vat invoice. If your a business and need a vat invoice don’t use this company”
Helpful Report
Posted 2 years ago
Gary Garford
Verified Buyer
“First time i've used Printer Ink Direct, my order was incomplete as I was sent different ink packs to those ordered that excluded grey cartridges. Not a problem I thought, just advise the company to send me the missing cartridges. After two emails i've have no response hence my low score”
Helpful Report
Posted 2 years ago
David Ralphs
Verified Buyer
“We had our order from you last week the first printer cartridge didn’t work. The second one was fine. We have sent you four emails and you haven’t responded to any of them. You don’t have any contact info ie phone numbers Not very good”
Helpful Report
Posted 2 years ago
printerinkdirect.com is rated 4.1 based on 5,348 reviews
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