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printerinkdirect.com Reviews

4.1 Rating 5,356 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,190
 Questions Metrics
4.1
Based on 5,356 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Aaron Biggs
Verified Buyer
“Great at taking my order and money, and to be fair they delivered it quickly but my HP printer won’t work with these inks (or at least the ones I received) and I’ve tried contacting (3 emails and even the chat system) and nothing back to help….shame there’s no contact number too! I’m now stuck with ink I can’t use and and they still haven’t come back to me for help or returns…not happy at all.”
Helpful Report
Posted 2 years ago
Mark Lambert
Verified Buyer
“Knock-off ink cartridges not recognized by printer”
Helpful Report
Posted 3 years ago
Chas Monksfield
Verified Buyer
“Purchased this item for my printer. The black cartridge leaked, the ink went inside my printer. After cleaning inside it failed to print, going through the motions but not printing and has not worked since. You asked for a photo which I sent and have not heard since.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Unfortunately this company should only be used if you are 100% sure the product is absolutely correct for your printer. The reason for this is because the company do not respond to customer messages. So if there are any issues, they will not resolve them for you. Whether that is to return, receive a refund or just ask a question.”
Helpful Report
Posted 3 years ago
Laura Walker
Verified Buyer
“Ordered on February 20th. Finally received my order on March 20th. I tried several times to get in contact with the company through email and their chat function and did not receive a reply to any of my messages. I had to order cartridges from a different company, which arrived in 3 days, because I needed some for my printer.”
Helpful Report
Posted 3 years ago
Paul Carroll
Verified Buyer
“The toner did not fit my Brother printer. i asked to return it and used the online contact form and e mail. no reply . i then saw on trustpilot that this is normal for this company. there is ZERO customer support. Even going through pay pal resulted in me getting another of the same wrong toner. i have even tried to ask how to return the two toners. NO REPLY. WHAT IS WRONG WITH YOU GUYS!”
Helpful Report
Posted 3 years ago
Danyaal Ayub
Verified Buyer
“AWFUL EXPERIENCE. I typed an email out 5 days ago and still have not received a response. Here is what I typed: “ My ink got delivered today and I extremely disappointed in your product. It all started off when I opened the package. As I opened the ink it exploded all over my hands and now I have black ink stuck to my skin. Secondly, when I installed it into my printer everything looked great until I attempted to print something… the ink doesn’t even work!!! I attempted printing 5 times and all I got was a blank piece of paper. I ran tests on my HP printer and multiple times it said the cartridge was okay however it clearly wasn’t. On one occasion I got a messaging saying “this ink is for an older version of the printer” however on your website you advertise as “LATEST VERSION”. I am extremely disappointed and enraged actually. I hope something can be done to resolve this.””
Helpful Report
Posted 3 years ago
Darren Horne
Verified Buyer
“Would not use again Service so slow Took 3 weeks to get it. Follow up customer service none existing”
Helpful Report
Posted 3 years ago
Nathan Heaton
Verified Buyer
“Order not dispatched, chased a number of times, no response to any emails (still). Had to find another supplier and order through them. Randomly got a dispatch email weeks later to confirm the order has been dispatched and then it arrived as expected the following day. Would return the item but lets be honest, we wont get any money back so we may aswell keep hold of the toner. First order from this company went really well, this second order couldn't have been worse. If anyone does consider ordering with them then definitely pay PayPal so you can open a case with them when it goes wrong.”
Helpful Report
Posted 3 years ago
Ian Woodruff
Verified Buyer
“Took to long to deliver and did NOT reply to my emails, won't deal with you again.”
Helpful Report
Posted 3 years ago
Dudley Sirc
Verified Buyer
“I have e mail you five or six times saying I had ordered the wrong cartridge customer reference 1059569 and would like a refund and a return label can you sort this out ASAP”
Helpful Report
Posted 3 years ago
Lee Ward
Verified Buyer
“Poor communication, stop using Royal Mail there shut!!!!”
Helpful Report
Posted 3 years ago
Nick Thomas
Verified Buyer
“Delivery was ridiculously slow. I ordered two cartridges on 22 Feb and they were delivered on 20 March. No information to indicate they were out of stock. I chased after two weeks to ask why my order had not been delivered and received no reply. Overall, pretty useless service.”
Helpful Report
Posted 3 years ago
Bill Langham
Verified Buyer
“The first order never arrived so PayPal refunded my money.”
Helpful Report
Posted 3 years ago
Adrian Hillman
Verified Buyer
“Complete disgracetheu sent the wrong items then ignore all mails.”
Helpful Report
Posted 3 years ago
Alistair Greer
Verified Buyer
“After delivery I contacted them 5 times with no response.Customer service leaves a lot to be desired”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“FIrst order didn't turn up, ordered again but sent the wrong ink. Not had a response”
Helpful Report
Posted 3 years ago
Christiane Dawe
Verified Buyer
“I purchased some ink for my epson printer, despite them saying it would be compatible with printer. My printer it not accepting the ink I have tried to get in contact with printer ink direct but no one is replying to my email. There's no customer service number. I am very let down.”
Helpful Report
Posted 3 years ago
Stephen Wareham
Verified Buyer
“Extremely slow delivery, unable to contact customer services by phone and unable to get a VAT receipt despite emailing several times”
Helpful Report
Posted 3 years ago
Martyna Darnowska
Verified Buyer
“Haven't received my order for over 2 months . Tried to contact them but no reply. Rubish! Not gonna order again.”
Helpful Report
Posted 3 years ago
printerinkdirect.com is rated 4.1 based on 5,356 reviews
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