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printerinkdirect.com Reviews

4.1 Rating 5,348 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,185
 Questions Metrics
4.1
Based on 5,348 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Robert Allen
Verified Buyer
“Quick and easy and the postage!”
Helpful Report
Posted 1 year ago
Christina Hunter Johnson
Verified Buyer
“Order number: 1081934 Unfortunately, the ink cartridges you delivered to me were not compatible. I had a neighbour come around to help me who is a whizz on computers and has helped me solve problems really quickly a few times in the past - obviously due to my lack of experience!! - getting old!! I removed all the old cartridges and put in all your new ones but the printer said first time "Yellow ink ink cartridge not compatible", then a few minutes later it said "Black ink cartridge incompatible"etc.etc.etc. My friend tried many ways to resolve this issue but nothing would work satisfactorily. He knows how to search around a computer and I never have a clue what he is doing but in the past he has always resolved any isuues I have had. On Page 2 of my order confirmation it said "Need help?" then in blue print it said"Contact Us" . I sent you a lengthy email explaining all this but later realised the message had not actually been sent. I, of course, quoted my order number. Then I pressed "Contact us" somewhere else and the same thing happened again. I do hope that you will reply to this email as I could not find your telephone number ANYWHERE. Companies should always give their telephone number as many of us who shop on line are elderly. I only opened one pack of the ink cartridges and would be very grateful if you could inform me on how to return the parcel back to you. I would also like to ask you if you could email me a return delivery address label with a bar code on. I really don't see why I should pay for it considering the time it has taken me to actually contact you. If I do not get a reply I will have to take this further. However, I am sure you will be understanding. Very much looking forward to hearing from as soon as possible. I eventually went to a local shop and found some that worked which was lucky as I had a couple of important documents to print out. Look forward to hearing from you asap please. My telephone number is 02086932042 and mobile is 07941849220 (a text is fine too) - but preferably an email so I can print out return address. Many thanks Mrs. C Hunter-Johnson”
Helpful Report
Posted 1 year ago
Bob Ochonski
Verified Buyer
“'Oil give it foive'. !!!”
Helpful Report
Posted 1 year ago
Janine Hunt
Verified Buyer
“Brilliant Compant very fast delivery thankyou”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent service delivered on time”
Helpful Report
Posted 1 year ago
Jim Partington
Verified Buyer
“The product is decent enough, but the after sales service is non existent. Having bought the wrong gsm paper to go through my printer, I emailed them a number of times to see if I could exchange them, but the only email I got back was asking me to give them a review, which was all they seemed interested in. It's a shame, because had their customer service been as decent as the product, I would be highly recommending them”
Helpful Report
Posted 1 year ago
Keith Wyvill
Verified Buyer
“Great price and seem to work well- only time will tell, but they are working which is more than a cheap set I bought elsewhere which my printer said were too old to work!, Cover printer!!!!! Prompt delivery.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Good and speedy service.”
Helpful Report
Posted 1 year ago
Greg Hartigan
Verified Buyer
“Excellent service. Excellent quality of printer cartidges. Wish I had known about PrinterInk Direct years ago.”
Helpful Report
Posted 1 year ago
Brian Fraser
Verified Buyer
“Ink delivered quickly and produced perfect prints.”
Helpful Report
Posted 1 year ago
Michael Reynolds
Verified Buyer
“Got my gloss paper every thing ok đź‘Ť”
Helpful Report
Posted 1 year ago
Melissa Sanchez
Verified Buyer
“Great service and products. Thank you!”
Helpful Report
Posted 1 year ago
Karen Nicholson
Verified Buyer
“Thanks very much the ink was great”
Helpful Report
Posted 1 year ago
Richard Lawson
Verified Buyer
“Very competitive price, good communication during transit,quick delivery. Very pleased. Will definitely use again.”
Helpful Report
Posted 1 year ago
Ann Cleary
Verified Buyer
“Absolutely BRILLIANT service and quality at excellent price with extremely quick and efficient delivery service SIMPLY SUPERB”
Helpful Report
Posted 1 year ago
Charles Loughlin
Verified Buyer
“Great value and not having to pay the makers price plus fast service.”
Helpful Report
Posted 1 year ago
Terry Tucker
Verified Buyer
“Very pleased with the service and product from start to finish and arrived within 3 days from ordering”
Helpful Report
Posted 1 year ago
Alan Hall
Verified Buyer
“verey pleased with my purchase”
Helpful Report
Posted 1 year ago
Robert G Horrocks
Verified Buyer
“I ordered them at a very good price and they arrived a couple of weeks later. I haven’t needed to use them yet but they are the right ones and look fine so fingers crossed they work correctly”
Helpful Report
Posted 1 year ago
Stuart Neal
Verified Buyer
“Fine service, happy with price, quality, promptness”
Helpful Report
Posted 1 year ago
printerinkdirect.com is rated 4.1 based on 5,348 reviews
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