Promotion Products Reviews

Name: Promotion Products
Address: Shop 6B/1-5 Queens Rd, Everton Hills, Queensland
Rating: 4.96

5.0 Rating 1,105 Reviews

100 %

of reviewers recommend Promotion Products

About Promotion Products:

Looking for the best Promotional Merchandise in Australia? Promotion Products has you covered. With more than two decades of experience and countless five-star reviews, we offer a hassle-free way to get your logo on clothing, pens, drink bottles, and other premium promotional products.

Our Brisbane-based team ships quickly nationwide and upholds ISO 9001/14001 and Net Nada Carbon Offset certifications. Samples, digital proofs, and friendly customer service come standard, helping you impress your audience.

Get a free quote today to get started.

Visit Website

Phone:

1300303717

Email:

sales@promotionproducts.com.au

Location:

Shop 6B/1-5 Queens Rd,
Everton Hills
Queensland
4053

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Promotion Products 5 star review on 7th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tracy was a pleasure to deal with when ordering promotional pens for our company. The whole process was efficient and smooth, and the pens arrived quickly. We’re very happy with the service and the final product.”

Helpful Report

Posted 3 weeks ago

Really appreciate the feedback, Tracey. Great to know the process was smooth and the pens arrived on time. We’ll be ready to help again when the next need comes up.

Posted 2 weeks ago

“It was great to work with Lauren Aughton from Promotion Products when organising our EOY merch order. Lauren and team were very responsive and flexible with some of our specific requests. Delivery was also very prompt and we were able to unpack and do a stocktake pre-Christmas, which was great! Looking forward to continuing working with Lauren and the team.”

Helpful Report

Posted 3 weeks ago

Thanks so much, Emily! Lauren was thrilled to help with your EOY order - glad the flexibility and quick turnaround made a difference. We’re ready when you are for the next one.

Posted 2 weeks ago

“We worked with Anthea to order two engraved, gold plated ceremonial shovels recently for two events we were holding. We had a strict deadline with a tight turnaround, and they needed to be delivered to two separate sites across Queensland. Anthea helped things move along smoothly. Product looked great and we are very happy with the result and service. Thank you!”

Helpful Report

Posted 3 weeks ago

Thanks so much, Heather! We’re thrilled the ceremonial shovels turned out so well and arrived on time for both events. Anthea really enjoyed working with you - we’ll be ready to help with your next order!

Posted 2 weeks ago

“As an independent musician releasing a new single and going on the road, I decided to get some merchandise to help with promotion: caps and bumper stickers. I chose Promotion Products based on online reviews. Unfortunately I wasn't happy with the experience. I was up in a remote part of Cape York trying to process the order with very limited connectivity. The process seemed very drawn out and overly complex for what we were doing - multiple emails and phone calls, often covering the same ground. The standard sticker size was 50mm but I was looking for 80mm. This was discussed and agreed more than once and it's what I signed off on the order form. Admittedly the deadline was tight - as I had a big show coming up - and I was happy that Promotion Products could meet it. As I was traveling I had the products delivered to my cousin's house close to where I was going to be playing. The caps were delivered to the house and dropped without anybody being home, while for some reason the stickers weren't. I liaised with my contact at Promotion Products however and they managed to arrange for the stickers to be left at the local post office. It was inconvenient to do a second pick-up on a busy day and when I eventually got them, they were 50mm instead of 80mm. I was so disappointed - with my show happening the next day especially as we'd spent so long agreeing the size in advance. My contact admitted the mistake was theirs, which was something. However, she was slow to agree to reprint and send out the correct stickers, which I had ordered and paid for, until/unless I agreed to pay extra to keep the smaller ones, which I had zero interest in or send them back the incorrect batch (1000 stickers), which would have been useless to the company - although when I pointed this out, I was told they would be used as samples rather than dumped...I wonder? If nothing else as a gesture of goodwill, I felt they could have offered me to keep a small number for my event since I had nothing else. They also expected I would go out of my way to arrange to get them back to them. I was really shocked at the level of customer service, having read positive reviews before I dealt with them. It was certainly very far from my experience. I arranged for the wrong stickers to be collected and the stickers I actually ordered arrived a couple of weeks later, by which time I was back on the road. It was over a month later when I actually got them. The quality of the stickers - and the caps seems good hence the two stars. I was really disappointed with the customer service and will not be doing any more business with the company in future.”

Helpful Report

Posted 3 weeks ago

Hi Pepi, Thank you for your detailed feedback regarding your recent merchandise order – we really appreciate you taking the time to share your experience. We value all feedback, as customer satisfaction is one of our top priorities, and we use feedback like yours to continually improve our service. We’re genuinely sorry that this experience didn’t match what you – or we – hoped for, or what we consistently aim to deliver. We've reviewed your order and can see where our communication could have been more efficient, particularly given your connectivity constraints and tight timeline. For future customers in similar situations, we're implementing more streamlined processes to better support time-sensitive orders. We take pride in delivering quality promotional products and, while we're glad the caps and stickers themselves met your expectations, we’ll be taking your feedback seriously to improve. All the best for the road ahead and your future releases and thank you for giving us the opportunity to make it right with the correct order.

Posted 2 weeks ago

“Nikki Grace and the entire tem and Promotion Products were awesome. They were very quick to resopnd, assist and move orders under a tight deadline. The product was absolutely beautiful. Would use them again and again”

Helpful Report

Posted 3 weeks ago

Thanks, Lara! So pleased we could meet your deadline and that you loved the finished product. Nikki and the team can’t wait to work with you again.

Posted 2 weeks ago

“We recently ordered branded notebooks for our office and couldn’t be happier with the result. The quality was excellent, the printing was sharp, and the final product looked even better than we expected. Customer service was outstanding throughout the entire process: responsive, helpful, and easy to deal with. We’ll definitely order again for any future office logo or branding needs. Highly recommended!”

Helpful Report

Posted 3 weeks ago

Thanks, Karmen! So glad the notebooks turned out even better than expected and that the service made the process a breeze. We’ll be ready to help again with your next office branding project!

Posted 2 weeks ago

“These are a great gift for our new p platers and look like and feel like a quality keyring.”

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Posted 3 weeks ago

Thanks, Linda! Delighted the keyrings are working well as gifts and that the quality stood out. Looking forward to helping with your next order.

Posted 2 weeks ago

“Nipun is teh best sales and service person. Prompt communication, great service, excellent product. Thanks”

Helpful Report

Posted 3 weeks ago

Really appreciate it, Rosie! So glad Nipun’s prompt service and support made a difference. We’re ready to assist with your next project when the time comes.

Posted 2 weeks ago

“I found Promotion Products great to deal with, very professional and ready to assist in any way possible. Nipun De Silva was always ready to help in any way, communication throughout the process was always there. He was wonderful, nothing was too much trouble, always ready to talk about your design, any change that you asked for was no problem at all. They were fast to send the proofs and the delivery date of your order. We received our order and was more than happy with them, they looked fantastic I would recommend them to you with your promotional products. We certainly be using them for in 2026.”

Helpful Report

Posted 3 weeks ago

Thanks so much for the wonderful feedback! Nipun will be rapt to hear his support made the process smooth and enjoyable. We’re already looking forward to working with you again in 2026!

Posted 2 weeks ago

“Extremely very happy with the service provided by Yvonne from start to finish. Highly receommend them if you need promotional stuff”

Helpful Report

Posted 3 weeks ago

Really appreciate your kind words, Nita. Yvonne will be thrilled to hear the service stood out - we’ll be here to help with more promo items next time!

Posted 2 weeks ago

“I had such a fantastic experience working with Danielle at Promotional Products. Her service was exceptional from start to finish, responsive, thoughtful, and genuinely invested in getting everything perfect. The custom eye masks turned out beautifully, with great quality and attention to detail. The entire process was seamless thanks to Danielle’s organisation and clear communication. She made everything incredibly easy, and I could not be happier with the result. I highly recommend working with her.”

Helpful Report

Posted 3 weeks ago

Really appreciate the lovely feedback, Kellie. Danielle will be so pleased to hear her support made a difference - we’re looking forward to helping again next time!

Posted 2 weeks ago

“Thanks for your help with producing our new staff Fishing Shirts. Danielle was a pleasure to work with, the shirts are fantastic. Great service!!!!”

Helpful Report

Posted 3 weeks ago

Thanks for the kind words, Matthew! Danielle loved working on your staff fishing shirts and it’s great to hear the service stood out. Let us know when you’re ready for the next order.

Posted 2 weeks ago

“Promotion Products have been fantastic to work with. They supported us in creating high-quality branded items for both our current and future employees, as well as branded merchandise for our clients. Henrique was amazing from start to finish, incredibly responsive, patient with our changes in concepts, and always kept us up to date throughout the entire process. The final products exceeded our expectations, and the service was exceptional. Highly recommend!”

Helpful Report

Posted 3 weeks ago

Thanks so much, George! We're thrilled to hear that Henrique was such a great help and that the final products hit the mark. It was a pleasure working on merchandise for your team and clients - we’re excited to help with the next order!

Posted 2 weeks ago

“We recently ordered custom cocktail napkins through Promotional Products, and the whole process was seamless from start to finish. I worked with Yvonne Quinn, our Merch Specialist, and she kept us updated at every stage to ensure the napkins were delivered right on time for our event. They look fantastic. We’re looking forward to using them in our Serviced Office and ordering more in the future.”

Helpful Report

Posted 3 weeks ago

Really appreciate the feedback, Storm. It’s great to know the custom cocktail napkins turned out just right for your event. We’re looking forward to helping out again with your future orders.

Posted 2 weeks ago

“Riki is always very helpful in working through any requirement. All orders are delivered promtly and the quality is great.”

Helpful Report

Posted 3 weeks ago

Thanks so much, Matt! Riki always enjoys working with you and it's great to hear the service and quality are hitting the mark. We’re keen to help with your next order.

Posted 2 weeks ago

“Thanks Danielle for the quick and easy process of ordering promo items for our business!”

Helpful Report

Posted 3 weeks ago

Really appreciate you taking the time to leave a review! Glad to know Danielle made things quick and easy. Looking forward to next time!

Posted 2 weeks ago

“Rachelle the march specialist was very helpful and understanding of my last minute rush to get some pens ordered for an event. She helped problem solve my solution to get them on time. I'd defeintely work with her again.”

Helpful Report

Posted 3 weeks ago

So glad we could deliver on time, David! Rachelle loved helping out and will be ready to assist again when your next event comes around.

Posted 3 weeks ago

““I had great experience ordering pens through Promotion Products! Danielle was fantastic to deal with — friendly, efficient, and kept everything running smoothly from start to finish. The pens arrived on time and look fantastic. Highly recommend!””

Helpful Report

Posted 4 weeks ago

Thanks so much, Julie! Danielle will be thrilled to hear your feedback. So glad the pens turned out great and arrived right on time, we’ll be ready to help again next time!

Posted 3 weeks ago

“Nikki from Promotion Products was fantastic to work with! She was incredibly detail-oriented, making sure every part of our order was exactly how we wanted it. Her communication was clear, prompt, and reassuring throughout the entire process. Nikki went above and beyond to ensure we were happy with the final outcome, and her professionalism made the experience completely stress-free. I’d highly recommend working with her!”

Helpful Report

Posted 4 weeks ago

Teaghan, really appreciate your lovely feedback! Nikki loved working with you and is always happy to go the extra mile. We’ll be ready for your next project!

Posted 3 weeks ago

“Yvonne is very easy to talk to and informitive about product availability prompt in response, pleasure to deal with,”

Helpful Report

Posted 4 weeks ago

Great to hear, Alex! We’re so pleased Yvonne made the process smooth and informative. We’ll be here when you’re ready for the next round.

Posted 3 weeks ago

Promotion Products is rated 5.0 based on 1,105 reviews