“I have purchased several items from Proozy and always been happy. Love the prices for name brand items! I had and issue with a zipper on a jacket and within minutes of contacting Proozy I had an exchange packaging label and was getting a new one.”
Hi Kelli,
Thank you very much for sharing your thoughts with the community! We love to know you are enjoying our Great Deals on Famous Brands! We're here for you anytime.
“Company to avoid; customer service is nonexistent
9SEP21 (the one star would be a no star or less if that was possible)
Rec'd a Steve Madden coat that once laundered (using appropriate instructions attached to garment btw) fell apart. Attempts to contact Proozy by contact form failed repeatedly. Phone number that is U.S. Central time had recording saying office closed, this at 1528 hrs., when hours given as closing at 1730 hrs. Engaged in chat which was over 45 minutes with loooong pauses requiring prompts (do they want you to go away...methinks yes) which did not resolve issue (replace or refund). Was finally told they would "email me" instead of resolving on chat...
Note: did receive email denying refund saying item had been washed (which is when it fell apart).”
Hello Terry,
I am sorry to hear about your recent negative experience. We aim to provide a quick and efficient service via the chat feature on our website. However, when it comes to resolving a more intricate concern, it is best to communicate via email so we may better assess the situation and make it right for you. After further examination, we were able to spot the anomaly. We have issued a full refund on your order without the need to return the item. Please let us know if there is anything else we may do to rectify the situation.
“Proozy has quality brand merchandise at steeply discounted prices. I regularly shop from their online store.
I was recently concerned about a delay in the delivery of an order and they responded swiftly and efficiently. I am a very satisfied customer.”
Hello Robert,
We sincerely thank you for sharing your review with the community. Reviews like yours helps others feel confident when placing their first order with us. We're here to help anytime you need us!
“Prrozy is Awesome! I ordered a pair of sunglasses which then went on sale a week later. They were so kind and reimbursed me! They have amazing CUSTOMER Service and it shipped fast!”
Thank you so much for the excellent rating! Customer satisfaction is a priority for us and we are here to help anytime. Be sure to check out more of our amazing deals as well ;)
“I purchased two underarmor sweatpants and they are clearly knock offs - very poor quality, itchy, this awful somewhat elastic.
Their website says they have a hassle-free return policy. I do not consider me having to pay for shipping to return poor quality knock-offs to be hassel free.
Do not buy from here as the customer service is not helpful and just copies and pastes canned responses, the products are also poor and knockoffs - very uncomfortable and itchy.”
Hello,
We are sorry to hear that the items are not quite what you were expecting. We have sent you a return label so you may send back the items for a full refund. If there is anything else we can do to make this right, then please contact us: support@proozy.com We will be happy to help!
“Ordered 4 adidas sweatshirts. Two 3T’s and two 4T’s . None of them would have fit a 18 month old . The opening for their head was half the size it should have been . They all had different length sleeves even the ones that were to be the same size . All had different lengths and super short at that . Send customer a email with the pictures and their reply was “ our team looked at the inventory and have not found anything issues that your having !!!!!! Apparently they sell brand name clothing that didn’t pass I inspection to be sold at legit stores .”
Hello,
I am sorry to hear that the items did not fit as expected. We have a 100% Satisfaction Guarantee. I will be happy to send you a return label so you may send the items back for a full refund. Please contact bryan@proozy.com with your order number.
Thank you!
“Proozy is awesome and have had great customer service especially with Natasha. I have referred many friends to this site and will continue to pass people to the website/Facebook link.”
Thank you so much for spreading the word about us Jeff. As a growing company, this is the main way new customers are introduced to us. Please let us know if you ever need anything, we are here to help :)
“Who charges for returns in this day and age? Oh, Proozy does. What a rip off. They have such great deals on clothes, but if they don't fit or you don't like them, you're pretty much forced to keep them because they charge more to return them than to ship them out.”
Hello Tianna,
I am sorry to hear about your discontent with our returns policy. We offer free exchanges, returns do have a $7.00 deduction for the label that we provide. You may send the item back by your own postage to receive a full refund. I will be happy to send you a courtesy return label. Please contact me at bryan@proozy.com. Thank you!
Thank you so much for spreading the word about us, Holly. We appreciate your support. Be on the lookout for more Great Deals on Famous Brands only on Proozy.com !
Hello Aimee,
Thank you very much for your support. We're glad to know you are taking advantage of our Great Deals on Famous Brands! We appreciate it :)
“Proozy has the best customer service and delivery I’ve ever known. This is nice given how difficult shipping has been since the pandemic hit. I always get the best quality clothing and it is durable and stands up to repeated washes. My hoodies still looks brand new!”
Hello Darlene,
We are flattered by your positive feedback. We can't thank you enough! You can expect new brands & surprises coming in this year! Stay tuned for more amazing deals.
“Proozy prices are reasonable and they offer sales that make shopping even more fun! Delivery was faster than expected and products always seem be pretty true to size.”
