“I had great experience with the customer service department regarding a discount issue. The representative resolved the issue fairly quickly with my satisfaction.”
“Initially, I did not receive my package because it was put in a neighbors mailbox. I emailed Proozy and they answered me right away .They asked me to give it a few days to see if anybody received my package by mistake. I emailed to let them know that that was exactly what happened. I now have my product, and I’m very satisfied with it and the company.”
“Wow, the person that helped me was so easy to deal with and pleasant. I had a return due to needing a different size and it couldn’t have been a better experience!”
“I have been using Proozy for amazing savings for about a year and downloaded the app 3-4 months ago. The products, prices and SERVICE from Ashley have been awesome! Highly recommend!”
“I had issue with my credit card while trying to purchase some items on Prozzy. I emailed support and explain my situation the problem was fixed in minutes the person that helped me was very nice and very helpful”
“Amanda at Customer Service was very prompt and very patient with me (I am computer "illiterate" and she stayed on the line and told me how to proceed)! They were very fast to credit my account! I am very pleased with their Customer Service!”
“Took about 3 weeks to receive my order but through no fault of Proozy. The mail delivery service delayed it. Customer service was helpful, friendly.
I'll stay as a customer! Can't beat the prices.”
“By mistake I ordered a wrong size of clothing. I had emailed them stating the concern. Immediately without any further questions they responded saying that they have updated the size and that's what will be delivered. First time I'm seeing a customer service with a prompt resolution other than complicating it. Customer service agent name is Corin. Special mention to her kudos guys.”
“I have not received my order yet as I placed it yesterday, but I emailed Proozy shortly after I placed the original order and changed the size. They were most accommodating and helpful.”
“I've bought a few items from Proozy, and I've had nothing but good experiences with receiving the items and with the items themselves. The one minor issue occurred when I was notified that my item was delivered, yet it wasn't at my home. I emailed Proozy Friday evening and received a response first thing the following Monday. The email suggested that I allow five business days for a delivery error to correct itself before asking them to take action. I received the item that day, and I found that Proozy had emailed me again to ask to confirm that I had received it. I know that I can buy from Proozy and that any problems will be quickly resolved. Proozy cares about its customers!”
“I used proozy for the first time yesterday upon advice from my daughter who was so happy with them and after ordering spider sweaters I forgot to do the code she gave me I called them the immediately added the code refunded the original price I paid and were very helpful making in todays world they REALLY DID HELP AND CARE amazing company”
“I accidently put down the wrong city and state. My product was sent back to them and they kindly resent it to the correct address. Not a lot of companies go out of their way to help other. So grateful!”
Hi Amy,
We sincerely appreciate you taking the time to share this review. We aim to provide excellent service. Our team is trained to go above and beyond for our valued customers.
Thank you very much!
-Proozy Team
“I’ve ordered several items from Proozy and have been very pleased. Only item I have ever returned was handled very professionally and with excellent Customer Service by their Support Team.
Very happy customer!”
“Proozy is fantastic. You have a good selection of items, great prices and very fast shipping (I just received my order today.) I will be buying from you again.”
