Hello Joelle,
We are so sorry to hear about this! We have contacted you directly via email regarding this concern on how we are resolving this for you immediately. Thank you for leaving your feedback.
“The ordering was made easy.
The shipping was slow and took over several weeks to receive a pair of sunglasses, although not cheap they were still discounted.”
Hello Jason,
We aim to provide a quick delivery on all orders. We are sorry to hear that the delivery took longer than expected. We've sent you a gift card to your email which you could use to get expedited shipping on your next service or simply use it as a discount! If there is anything else we may do to improve your experience, please do not hesitate to reach out.
“Great products when you receive them. I have ordered 3 times, 1st order was partially refunded bc they ran out. Second order was lost, and waiting on (2nd and) 3rd order. So far it has been slightly disappointing.”
Hello Michelle,
We are sorry to hear about your recent negative experience. Our team has contacted you directly with more information on how we're correcting this for you. We want you to be 100% satisfied with your orders.
“The first 2 years I used Proozy I was impressed and bought all the time. The last few were slow delivering and on order 1313919-P I bought a jacket and paid for it and then weeks later shipment arrives with no jacket and a refund, which was suppose to be a gif for someone. I work a lot and had to run out and buy something and it was just very concerning that I was never emailed or called about this issue right away. So I have t bought as much lately. I really hope Proozy can get back to years ago service and know there inventory.”
“Proxy has some good deals on quality items but their return policy could use a little work. They seem to take their time returning your money and their customer service take some real pressure to perform.”
