“Customer service, timing and ability to answer questions was impressively bad. I was provided incorrect information on dispensing laws, which is easily found on the state board of pharmacy site. I waited 2 hours to pick up after a prescription was called in, and then waited another 45 minutes after I arrived to pick the prescription up. I finally left when it still wasn’t ready after 45 minutes. It’s a non prescription item.”
“I been to 2 different Publix in 1 week and ordered the ultimate sub notice that they are making them with less meat cut much thinner than usual. Second store I ask if they were cutting down on the meat. He told it did look a Lil skimpy and added some meat. But I notice another employee ask if I complained about the amount of meet. Publix if you cutting down on the meet you need to lower price I will be keeping an eye on my sandwich...”
“Twice in one week I tried to make a purchase at the service desk at the Corkscrew Commons store in Estero Florida. Twice in that week's time I was ignored by service desk workers who stood around having a laugh and chatting with one another. They didn't even acknowledge my presence. I left.This store continues to disappoint; I've shopped there for more than 15 years. My tip: if you need help, don't count on it.”
“Writing about the Subs they make. Italian in particular. Since when does HAM go into an Italian sub. The answer is never. I have travelled extensively and seriously enjoy Italian subs. But Prosciutto is the meat that is used, not ham. Ham is a cheap addon”
“I shop at Publix in Ramblewood Square. Well, not anymore. I’ve had my last bad interaction with them. They have the rudest employees and the food is always expired. What is happening at this store, which is new, that a majority of the employees have a bad attitude? Is anyone monitoring the management team or is it because you need employees desperately? From the customer service desk to the deli, to the meat team. Just an awful experience every time!”
“I'm a frequent costumer from Publix in my area in Deerfield Mall ,Deerfield Beach Florida for over 4 years. I truly love Publix ❤️ however this past Saturday March 20,2025 I bought a fried Chicken 🍗 🐔 it is very tasty and crispy already packed, surprisingly the Chicken tights was uncooked with blood. I think the kichen manager needs to be aware of that and make sure all fried chicken needs to be fully cooked before putting for sale. I have to throw out the chicken tights.”
“I care to leave this complement to Publix store #1804., I visit, purchase at the store almost every day I am completely impressed with their professionalism and customer service.
The ambiance here is always inviting and comfortable.
This is my go-to place for groceries,
Lunch, anything that I need is there anything they have it is the best in town.
Their staff is not only friendly but also highly skilled.
Ihosvany from
Customer service super great service
Teronica Deli assistant Manager súper reliable, friendly professional she is always over anything that customer is looking and searching for she will always help you.
Niurka deli manager great service
Matthew assistant manager espectacular service he never stops working super customer Service
Randy store manager attentive and great customer service.
Thank you Publix team store #1804.”
“the meat at publix supermarkets is about the worst i've ever had. I'm from the northeast and used to get fresh and tasty beef. The stuff they call "steak" and "beef" is horrible. Don't know if it will be any better, but I'm at least going to try Winn-dixie ... it truly can't be any worse. They must buy from the cheapest suppliers they can find”
“Another fail by the worst Deli manager at any publix. Runs out of 2 types of breads for subs at 5 o'clock. A good manager would not have that happen. Btw if it was my first experience with her deli I'd be more forgiving. But after 6,7,8 etc times I'm tired of her incompetence”
“I’ve been a loyal customer of Publix for quite some time, but I feel compelled to share my disappointment regarding a recent policy change. They have decided to charge over $1 per pound for cutting up chicken into small pieces—something that has always been a complimentary service at their competitor.
This new fee feels unnecessary and frustrating, especially considering that Publix Supermarket is already known for its higher prices across the board. Adding an additional cost for a service that used to be free makes shopping here less appealing. Many customers rely on this service, especially when purchasing larger quantities of meat, and this change just adds to the overall expense of shopping at Publix.
It’s disheartening to see a supermarket prioritize profit over customer satisfaction. I hope they reconsider this decision, as it may drive loyal shoppers like me to seek alternatives where we can find better value and service.”
“Today at the Publix at Verandah, a store employe, Charlie, stocking in chip aisle helped me and my sister find multiple items through out the store by aisle number. Charlie was very helpful and pleasant. He even knew where to find hot honey in the store.”
“More than 30 minutes on the deli subs line. Is not only one time, it has been the last 4 times I came in two weeks. Publix needs to improve the speed. Plenty of people just getting tired and leaving the line because of the ridiculous wait time for a sub!”
“Completely disappointed with the customer service. the price is the highest of any grocery chain I have shopped in for the same product. Was at my local store in Coconut Creek and Lyons Road, this morning to get some empanadas just like in other days. but today a young woman that appeared to be the assistant manager when asked by an employee about it ignored me and after four minutes of waiting said sorry, they won't be ready for a half hour”
“Horrible customer service.
Deli wait was very long. Not the first time. The deli employee did not speak even when prompted. Cashier was rude and unhelpful. Manager was uncaring and robotic. Prices go up and service goes down.”
“What is going on in the deli departments at the Publix stores in Tallahassee. All deli staff are rude. Either they stand there and talk to each other before wanting to wait on you or they will look at you and walk away. There is always a lot of staff working behind the counter but a lot of them don’t want to help you. Very bad personality. If they don’t like their job, quit. All of the deli managers should be fired .Then when you check out at the register the cashier is more focused on having a Conversation with the bagger then with you, like you are not even there. I have shopped Publix all of my life and it is sad to see them get just like Walmart. Publix used to put the customer first, but not anymore. This will be another company that will go out of business because they just don’t care anymore about the people that has made them what they are. And why do you need my email address to see if this review is genuine ?? I wrote it!”
“No more Apple fritters? The old ones were fantastic, these new ones a clerk tells me they are frozen, then packed? Shame on you Publix! Very disappointed, your bakery leaves a lot to be desired now.”
“Quality of people has been lowered.stocking stores during the day are always in the way in the isles.workers used to be professional and look like they just got out of bed.seeing workers being yelled at because they are understaffed due to employees not reporting to work.”
