“Ordered 3x pair of shoes in Nov and got an email mid Dec that they do not have availability ! Not sure how their applications work that it takes them more than a month to know they do not even have stuck”
“Order never showed up, no return phone call, no answer to emails. I feel this site is a scam. From what I see here, I'm not the only 1. Complete frauds! DO NOT TRUST THIS SITE, DO NOT SPEND YOUR MONEY HERE! BUYER BE WARE!”
“Je suis ravi de recevoir notre première commande. Site et tarifs sympas. Le site Web était facile à naviguer et le processus de commande était simple et rapide.”
“The online store is very efficient - thats my experience.
Audrey who works online is so efficient and helpful. Thanks to her for taking the time and effort to simplify my query and resolve same. She should be acknowledged for her efficiency.
Much appreciated.”
“Customer service is discussing! I tried to print my own return label and it was telling me my order had already been returned. Long story short I've been waiting months for this return label from Customer service. So done with Puma!”
“‼️‼️‼️‼️ I WOULD NEVER AGAIN ORDER “ANYTHING” FROM THEIR ONLINE STORE!! SEEMS LIKE THEIR ONLINE EMPLOYEES ARE FROM OTHER COUNTRIES AND NOT KNOWLEDGEABLE AT ALL WHEN IT COMES TO THEIR JOB!! HAD ME ON HOLD FOR ALMOST AN HOUR TO GET ANSWERS ABOUT REORDERING AN ITEM THAT WAS TOO BIG, WANTED TO CHARGE ME FULL PRICE, WHEN I GOT IT ON SALE!! THEN I ASK HER NAME AND ID NUMBER, THE EMPLOYEE STATED FOR SECURITY PURPOSES SHE CANT GIVE HER LAST NAME AND ALSO THAT THAT DONT HAVE ID NUMBERS. WOW!!!! SHAME ON “PUMA”‼️‼️ GUYS I WOULD NOT RECOMMEND ORDERING ANYTHING WITH THIS COMPANY!!!!!!! THEY ONLINE CUSTOMER SERVICE SUCKS!!!!!!”
“produits de haute qualité, beaucoup de choses différentes, les yeux se dispersent, le site Web est très facile à utiliser, facile à passer une commande”
“I’m so disappointed in puma this is third time I have ordered something from there and got 3 different delivery dates and this time my delivery date went from 10/29/21 to 11/01/21 to that date coming and going then it went to we’ll let you know when it’s on the way like wtf and the only way I get notified is if I check the site they don’t notify me and I was supposed to wear this particular outfit on my. birthday this past Sunday 10/31/2021 this is ridiculous I was a very strong supporter of puma now I’m going back to Nike unless something is done I will not continue to spend my money and not receive good service”
“Order products online on the 10th Oct. Waited till the 22nd Oct to follow up regarding the order.
Tried calling their 1800 number, twice, left a message to be called back. That was 1 week ago.
Sent an email to follow up regarding the missing order. No response other than their auto-reply.
So far, customer experience sucks. No help, no response and no idea what is happening to my order. They gave us a 7-14 days delivery timeframe, it's been 16 days now, and no update regarding delay or anything.
I understand there might be a delay in delivery what I don't understand is the lack of communication and updates regarding progress of fulfillment.
If you're ordering online, don't waste your time. You get no help from them whatsoever.”
“Looking to buy a golf bag? DON'T BUY COBRA golf 😡 I bought high-end waterproof cart bag - within 16mos seams started coming apart, then zippers broke. Response was "Warranty is 12 months". Shitty service from shitty company selling shitty gear!”
“my feedback is not a reflection on my order, but my user experience of the new au.puma.com website built on Salesforce Commerce Cloud... Now i am not sure about what happened here or if the designer was having a stroke when publishing the site, but it is the most frustrating and unnatural e-commerce site ive used in recent times. No search bar, no menu to shop by Mens, or womens, or even by specific collection like Ferrari or BMW for example. You have to have some knowledge of site navigation to find what you want, so therefore those that dont will not have a clue how to find anything.
My request, fire the webdev, and fix the site so its user CX and UI is genuinely fluid and functional. Add a search bar, Add a proper menu and dont force people to spiderweb their way in and out just because you think its fun!!! it isnt! wont use the site again till it has a search bar and proper navigation function at minimum!”
“I bought 2 pairs of Pumas off EBay , about an hour after I ordered I noticed the shipping address was wrong so I contacted Puma asking them to vorrrct the shipping r to cancel the order so I could correct and I was told that they could neither. They would not be change shipping address or allow me to cancel the order so the shoes I ordered are going to South Carolina while I live in New York and I’m just out that money , They are unwilling to assist in any way ,I called Corporate they told me same thing, Guess customer service is not on their priority list , apparently they don’t care about customer satisfaction , I will definitely not buy from Puma again which is a shame cause I like the style of their products but the terrible customer service and the money I’m losing is out weighing that ,”
“I love Puma but this will be the last time I order from puma.com you never get your order like you suppose to and customer services is a f**king joke money spends anywhere and I will be buying puma elsewhere”
“If I can give a negative star I would. Terrible customer service I have ever recieved from online shopping. I ordered two slides, mine fit perfectly, however I had to return my husband's one because it was tight. They received back the item over three weeks ago and still cannot process my refund. I have been calling several times and everytime is a different excuse I am getting. Its so unfair, they have the item back and my money while I am left without anything and a credit card bill to pay.”
“Terrible service! I placed an order on the website for which my card was charged $112.00 ten minutes after the order was placed it was canceled and I have yet to get my money back so they took my money and I didn't get my shoes! Pitiful!”
