“One of my favourite athletic brands is Puma, they have a sleek unique style to their shoes and apparel, one that stands out more to me than more mainstream brands such as Nike and Adidas. I have 3 pairs of Puma running shoes and none of them have disappointed me and they are all still in pretty good condition after being used for daily walking, running and sometimes exercising in the gym.”
“my feedback is not a reflection on my order, but my user experience of the new au.puma.com website built on Salesforce Commerce Cloud... Now i am not sure about what happened here or if the designer was having a stroke when publishing the site, but it is the most frustrating and unnatural e-commerce site ive used in recent times. No search bar, no menu to shop by Mens, or womens, or even by specific collection like Ferrari or BMW for example. You have to have some knowledge of site navigation to find what you want, so therefore those that dont will not have a clue how to find anything.
My request, fire the webdev, and fix the site so its user CX and UI is genuinely fluid and functional. Add a search bar, Add a proper menu and dont force people to spiderweb their way in and out just because you think its fun!!! it isnt! wont use the site again till it has a search bar and proper navigation function at minimum!”
“Missing item, wrong address, terrible packing and customer service!
If I could give zero star, I would! Ordered 5 items in one order and only received 4 but I was still charged for 5 items. When I returned the order, FedEx people told me that the original packing was a total mess and would fall apart if I didn't change the box, so I had to spend money to buy a new box at the FedEx office so they could process the return. Then I called Puma customer service to place a new order, but they messed up with the shipping address, my unit number was missing, however they couldn't do anything to it because they said the label had been created. Then I called FedEx and was told that only shipper was authorized to change the address. Called Puma again, the call got cut off when I was speaking with a representative and I never received a call back. Called Puma one more time, they told me their system was done so they couldn't do anything. Puma is just a scammer company! Will never buy anything from them again!”
“Bad quality clothing, appalling returns service caused partly by them making you use Evri (haven't even tried to deliver my return parcel to Puma 12 days and counting) and partly by their shocking customer service staff who promise a refund then send an email telling you to wait longer then insist your have to complete a complex online form, all of which is designed to avoid refunding you. Avoid avoid avoid!”
“Placed an order September 19th and as of today October 22nd still have not received my order. Today I called customer service for the third time and was told that my order "probably" would not ship because it has been more than 30 days, but there is no guarantee that it would be cancelled or ship. Each call I was told that someone would contact me to follow up on my order. Ended the call with the rep and contacted my bank to dispute the charge.”
“I'm really disappointed in puma coz i bought puma sleepers worth R500 price at office london store in durban (town) west street and i just wore them for like 3 times but they are damaged already they still fresh and new...not happy about their material at all...”
“HORRIBLE DELIVERY TIME WITH PUMA; YOU GET A DATE FOR DELIVERY. ONE MONTH PASS AND STILL NO SNEAKERS. PLEASE DON'T BUY FROM THEM, THEY ARE THE WORSE.....”
“Do not buy Puma. I bought them for my son and after wearing it, his feet were hurting due to thin sole.I contacted them and this is what Puma customer service responded "Please be advised that we don't consider discomfort as a damaged or defective item. We regret to inform you that we are unable to accept your return for your order"
Do not waste your money. Newbalance or Sketchers are way better, I personally can tell you but Puma, stay away!”
“I placed an order and there was a mistake in my address I called them after 5 min and they were not able to cancel or correct the address and they said they don’t care the order will be shipped to the wrong address. I called them 20 times and all what they said was they can’t help.
I never had an issue with anyone but just with them. For sure Puma is still a low brand and very unprofessional.”
“Do not ever order from Puma!! The worst customer service! I ordered $200 worth of items on sale for my 3 kids. Almost 3 weeks later and still no clothes. My clothes have been sitting at FedEx for a week in Mass with no explanation and Puma refused to follow up. The manager Maria stated her boss told her to tell me to wait 9 more days. Which will almost be 4 weeks! After 9 days they will contact FedEx🤬 Another package that never left California was supposed to be canceled and refunded but they shipped it even after l canceled it. I don’t get a big income tax! My kids needed the clothes. This is bad business! Maria wanted to refund me my money for the inconvenience so l can buy my kids clothes and her boss said no. They told me sorry it we can’t do anything for you! I will never go through this again! I will stick with Nike! When that package arrive l will return it unopened! I my damn money! Never again! Buyer beware! I hate Puma!!!”
“We waited nearly 2 months for a new arrival to drop. Signed up for email notifications as well. The morning the product drops I am online and ready. Their site is freezing and not opening. Tried 3 separate devices all on different networks to no avail. Tried calling, tried the chat. Just plain worthless. Then after 1.5 hours of attempts it claims sold out. So frustrated that this national company is this poorly equipped to handle incoming orders.”
“The worst site to order from, if you see a typo error it cannot be changed like other sites, nor can you cancel an order. Called Customer service & they are no help at all. They cannot change an incorrect address or cancel the order so you can reorder with a correct address. The consumer as to go through hell & just let the order go to the wrong address. Insane!!!!”
“Ordered 3x pair of shoes in Nov and got an email mid Dec that they do not have availability ! Not sure how their applications work that it takes them more than a month to know they do not even have stuck”
“Order never showed up, no return phone call, no answer to emails. I feel this site is a scam. From what I see here, I'm not the only 1. Complete frauds! DO NOT TRUST THIS SITE, DO NOT SPEND YOUR MONEY HERE! BUYER BE WARE!”
