Quality Bearings Online Reviews

Name: Quality Bearings Online
Rating: 4.75

4.8 Rating 1,001 Reviews

94 %

of reviewers recommend Quality Bearings Online

Company Reviews

Questions

Metrics

4.8

Based on 1,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133237793

Write Your review

Tell us how Quality Bearings Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quality Bearings Online 5 star review on 23rd March 2024

Anonymous

Quality Bearings Online 5 star review on 6th March 2017

Dashracing

Quality Bearings Online 5 star review on 28th September 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered skf bearings and received generic bearings”

Helpful Report

Posted 3 years ago

“You got the brand right. You got pretty close to the correct part, but still sent the wrong part to the wrong address. I guess that is the downside to me being concerned about cost.”

Helpful Report

Posted 4 years ago

“Unfortunately the delivery delayed a lot with bad weather claim and it came as normal import instead of courier. In the site they informed 02 couriers with different prices. We paid the most expensive however they sent by the cheapest.”

Helpful Report

Posted 4 years ago

“The site looks like your buying in canada ,but its the UK .I had the pay brokers fees of 30.00 to get my stuff ,took over a week to get .The deal turned out not to be a deal after all :(”

Helpful Report

Posted 4 years ago

“items never shipped”

Helpful Report

Posted 5 years ago

“I got what I ordered. It did not come in a timely manner. I paid 20. Us dollars for shipping and was told I would see in 4 days. Took two weeks. I should have known as the bearings were coming from the UK . I wrongly assumed the order would be filled stateside. Amazon next time.”

Helpful Report

Posted 5 years ago

“your web site indicated i would recieve my shipment in about 2 days and i waited over a week -if i had known this i would have gone somewhere else because you cost me a job- and about $2.000. DOLLARS thanks for your poor service”

Helpful Report

Posted 5 years ago

Thanks for your review, I am very sorry this has happened. I'd like to clarify a few things. Your order was placed on 30 October, and the delivery service you asked for on the order was a 2-4 working day service with DHL. You did not choose the 1-2 day service. The order left us on 31 October and therefore should have been with you on Friday 2 November, well within the time period which you asked for. Frustratingly the DHL servcie has let us down here and was not delivered to you until Tuesday 6 November as they transferred it to a third party for delivery. I have requested a full explanation for this as this is not accpetable and reflects badly on our business. Annoyingly this service took 5 working days which is beyond what we promise so we will refund your delivery charge in full. Once I have an explantion from DHL I shall share this with you. I apologise for the clear inconvinience this has caused you. I shall email you separatly with the tracking information. Regards Simon

Posted 5 years ago

“I haven't received my order.”

Helpful Report

Posted 6 years ago

“Ordered and paid for Loctite 3491 (3491-25ml-loctite) which showed as "in-stock" but was in fact not in stock and on a terrible delivery time. At least refund was quick.”

Helpful Report

Posted 6 years ago

“Web site indicate STOCK item, paid the item, indicate that it was awaiting for shipment.... when it wasn't even a stock item.... Is a bit of wasting my time.”

Helpful Report

Posted 7 years ago

“These bearings lasted about 2 months - the originals were more than 10 years old - are they really NSK?”

Helpful Report

Posted 7 years ago

All the products we provide is 100% genuine product and are fully traceable with the full manufacturer warranty. I shall contact you directly to discuss your case with you. If they have failed so early there must be other influences to cause this.

Posted 7 years ago

“Late delivery - 4days from order Tues to Saturday - ordered from a competitor on same day/time delivered well within 24hrs”

Helpful Report

Posted 7 years ago

Thanks for your feedback, I am sorry this happened. The order was placed at 5.42pm on 27 June and was despatched Royal Mail First Class Post Tracked on 28 June. So should have been with you on the 29 June. We are sorry this took longer to be delivered than either of us would have hoped, but unfortunately we are in the hands of third parties when it comes to delivering. However to be fair to Royal Mail they do usually deliver as expected. Thanks again for your order and for your feedback. Regards the QBOL team

Posted 7 years ago

“Write a review for something that has yet to arrive? Really? They're not here. Where are they?”

Helpful Report

Posted 8 years ago

Good Morning, sorry you have been asked to review a product you have not yet received, this is an error with our system. In relation to your goods they were shipped with USPS on the up to 15 days option as you requested. I have sent you your tracking details on a separate email. These looks though they will be with you any day now. Thanks again for your order. If you need any further assistance please email me directly at simon@qualitybearingsonline. Regards QBOL

Posted 8 years ago

“I have no way of tracking my order all it says is awaiting shipment, I have emailed twice with no reply. Still waiting...”

Helpful Report

Posted 8 years ago

Good Morning, sorry to hear of the problems. Your message were sent to our ecommerce messaging system and not our email address so there was an issue is obtaining these. Any future queries please contact me directly at simon@qualitybearingsonline.com and I will ensure you receive a prompt response. Just to confirm your order has been shipped on 7 April 2016. I have sent you the tracking information on a private message. Thanks for the order. Regards Simon

Posted 8 years ago

“You sent the order to the Aylesbury account details address and it should of been delivered to the Colchester address.”

Helpful Report

Posted 8 years ago

“It would be a lot nicer if bearing's boxes where not opened befor shipping . Basically they look like random bearings in the open package.”

Helpful Report

Posted 8 years ago

“Ordered for delivery next 10am, delivery received 2 days later.”

Helpful Report

Posted 8 years ago

Thanks for your review, apologies again for this. Unfortunately this item could not be delivered within the timescale as we explained on the day of order. We refunded the shipping cost immediately. Apologies again.

Posted 8 years ago

“We have not received our order yet. I have emailed online bearing requesting input regarding where the order is located because I have been unable to track since 12/28/15.”

Helpful Report

Posted 8 years ago

Good Morning Thanks for your feedback, I am sending you an email direct with the tracking information for your order showing where it currently is. Sorry for the delay in sending this information this is due to public holidays. Regards The QBOL team.

Posted 8 years ago

“An email popped in to my Inbox asking me to write a review of my experience with ordering from Quality Bearings. Well, I haven't received my order yet so I cannot judge the quality of the products that I ordered - sure hope I get my order. I can judge the quality of the company's communications with customers and I will call it poor. I did get a confirmation of my order, and later received a shipping notice. But the tracking links were missing from the email, and clicking on the link to see the status of my order required me to enter a user name and password - I had placed the order as a "Guest" so I did not have either a user name or password. So, I really have no way to determine what is happening with my order without sending emails and waiting for responses. Instead of doing that I am going to wait for a few more days and then take those steps I must to get my business completed. If my order hasn't shown up in another week I'll contact my credit card company and cancel payment. Ease of communication/tracking is a key to successful internet sales. With my order it hasn't been done well.”

Helpful Report

Posted 8 years ago

Good Morning Many thanks for your feedback, we are adjusting our systems to prevent these problems happening in the future. I am delighted to see the goods have arrived with you. Thanks for your order and for your feedback. Regards The QBOL team.

Posted 8 years ago

“Excellent quality,branded bearings for less £”

Helpful Report

Posted 8 years ago

Quality Bearings Online is rated 4.8 based on 1,001 reviews