Quality Garden Supplies Ltd Reviews

Name: Quality Garden Supplies Ltd
Address: 30 High Street, Eccleshall
Rating: 3.52

3.5 Rating 145 Reviews

61 %

of reviewers recommend Quality Garden Supplies Ltd

3.5

Based on 145 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01785 850 653

Email:

info@qualitygardensupplies.co.uk

Location:

30 High Street
Eccleshall
ST21 6BZ

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Quality Garden Supplies Ltd 5 star review on 2nd October 2022

Andrew Pratt

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good delivery of soil driver was very helpful the soil was nice only one small complaint there was some glass in the soil which I had to remove when racking it as did not want my dogs my dogs getting it in their paws”

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Posted 6 years ago

“turf quite good, easy to lay. topsoil ok, but large piece of tree trunk in it. Communication is a problem, not answering questions, not seeing the order was for sat delivery, etc.”

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Posted 6 years ago

“Good quality soil, recommended supplier”

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Posted 6 years ago

“Prompt delivery and helpful driver ,who moved heavy bag to edge of drive. Have used company before and will use again Piers”

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Posted 6 years ago

“Ordering was easy and telephone advice prompt and helpful. Had to phone to confirm delivery date - an automated advice would be good.”

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Posted 6 years ago

“Having made my order received a call from service team explaining only half of my turf had been cut. They were very apologetic and my remaining turf was delivered first thing next morning. Things to go wrong, so it's all about how it's put right. Good service will use again.”

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Posted 7 years ago

“Im no expert but it seemed very good. Only flaw was there were several fully grown weeds in the soil so had to remive these!”

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Posted 7 years ago

“The products are very good. I ordered composted bark fines and mushroom compost. Both excellent.”

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Posted 7 years ago

“I am afraid not positive. Appreciate there are significant problems at the moment, However i received a short delivery and despite repeated calls/messages i have not a satisfactory response. I would put this down to the significant Virus issues but i see below others have had similar problems well before this kicked off.”

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Posted 4 years ago

“I understand there are significant problems at the moment. however i received a short delivery and despite repeated emails/phone calls etc i can't seem to get any sense on a refund.”

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Posted 4 years ago

“I will finshed my work”

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Posted 6 years ago

“The products are great, the delivery was a disaster. I clearly stated in my order, in an email and over the phone that I needed 1 day notice to have laborers in place to accept the delivery; the driver called me saying that they were at my door and basically the company just ignored my request. Would not recommend unless you order small items where delivery is easy.”

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Posted 6 years ago

“Quick delivery. No issues with delivery man who was happy to deposit load where asked. See also comments on Organic Soil Improver bulk bags.”

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Posted 7 years ago

“delivery late requested A M delivery arrived 3.20 pm”

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Posted 7 years ago

Hi Malcolm We are very sorry to hear this, did you pay for an AM delivery? Could you give me your order number or delivery postcode so we can look into this? Many thanks QGS Team

Posted 7 years ago

“Delivered on time, but misreported the size of the product and quality.”

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Posted 7 years ago

“Good website easy to order things from it, the delivery driver was a great, 10 out of 10, top bloke. There was a problem with the delivery date and my item wasn't delivered on the day it was suppose to be delivered on. I phoned the customer service team and was told they would look into it and get back to me. After waiting most of the day they didn't call so I had to phone them back and all they really said was it was a system error and had to arrange another date, no real apology for the inconvenience. All in all the customer service was lacking and tainted the experience and as a result would think twice before ordering from them again, shame because the products not bad.”

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Posted 7 years ago

“Quality of the soil was fair for leveling my lawn against a new retaining wall. Unfortunate that the delivery came at the end of the day (6pm) despite ordering next day delivery two days before (albeit after 1pm). Driver was helpful though and made an effort to place the bags in the most convenient location.”

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Posted 7 years ago

“Ì bought a load of compost on the 24 th april delivery was good but when checking bank account i found i was charged twice but they dont believe me that i only had 1 delivery but if they check my order history they would i have reported to bank as tried phone email and have just got a reply as i am 424.0 pound down very very bad customer service”

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Posted 3 years ago

“Only half my order arrived a day late at 4:30pm. Customer services did offer to deliver the rest of the order (the main part) on the following working day but I was already booked on another job for the following 2 weeks so caused great inconvenience to me and my client and lost me most of a day's work. I can of course accept errors but the company seemed to wash their hands of the mistake when I contacted them about why this happened. I would have been happy with a 'sorry for the inconvenience and here's £25 off your next order' but instead they sent "We do not require someone present at the time of delivery if there is somewhere safe flat and level to deliver. We are unable to offer any compensation for any labour costs or holiday, as we do not require a signature. We cannot be held liable for any unforeseen circumstances". That's not very reissuring if you're planning on ordering some garden materials for a certain day. They did rather belatedly offer a kind of sarcastic apology "Apologies for the lack of empathy. I do not by any means want to overlook the inconvenience caused to you" or maybe that's my interpretation. Another delivery date has been arranged later in month and this is the first order I've had a problem with from this company in 6 or 7 orders. Thought I should offer that as a balance!”

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Posted 5 years ago

“Delay in delivery”

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Posted 6 years ago

Quality Garden Supplies Ltd is rated 3.5 based on 145 reviews