Quay Holidays Reviews

Name: Quay Holidays
Rating: 4.64

4.6 Rating 201 Reviews

94 %

of reviewers recommend Quay Holidays

4.6

Based on 201 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01202683333

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Quay Holidays 5 star review on 7th December 2019

Anonymous

Quay Holidays 5 star review on 16th May 2019

Fiona Hester

Quay Holidays 5 star review on 18th April 2019

Sonia Waters

Anonymous

Anonymous // 01/01/2019

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“Lovely large house as described. Well equipped. Staff in office friendly and helpful.”

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Posted 4 years ago

“Helpful and welcoming. The accomodation was second to none and the whole experience was excellent. I will be booking again next year.”

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Posted 4 years ago

“Prompt efficient booking process and responses to queries. Molly very helpful.”

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Posted 4 years ago

“Great house and location, really well presented and clean accommodation. We were a family of 7 and everyone had a great time.”

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Posted 4 years ago

“The booking was simple and straightforward, as was key collection.”

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Posted 4 years ago

“Very good service before and during the stay, Thank you to Molly who has been very reactive to my emails. Very good instructions that makes life much easier.”

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Posted 4 years ago

“Used Quay holidays for several years now so that probably says enough...”

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Posted 4 years ago

“efficient and friendly service, any issues dealt with promptly”

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Posted 4 years ago

“Excellent understanding of your property needs to make your vacation fantastic. Thank You”

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Posted 4 years ago

“Great, clean efficient”

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Posted 4 years ago

“Apartment really comfortable. A couple of towel rails in the bathroom and a small drawer unit slotted into the wardrobe would add to convenience.”

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Posted 4 years ago

Hi David, Delighted to hear you've enjoyed your stay. Aquamarina is a lovely apartment right on Poole Quay. We appreciate your suggestions and have passed these to the owner for consideration too. We look forward to hopefully welcoming you again soon. The Quay Team.

Posted 4 years ago

“Helpful and friendly. Quickly identified suitable accommodation for our stay.”

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Posted 4 years ago

“Very professional and helpful staff who will go that extra mile if needed”

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Posted 4 years ago

“Very helpful when contacting over any queries, and when receiving and returning keys, documentation etc.”

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Posted 4 years ago

“2nd time using Quay Holidays. Booked over the phone and dealt with in a friendly and efficient manner. Emails confirmation received immediately and further information about directions to the apartment and things to do in Poole all very useful. Welcome tray of tea and coffee were most welcome and of a very good quality.”

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Posted 4 years ago

“The apartment had great views and location was well situated. Unfortunately the apartment was not clean, and the bathroom (pipes) smelt awful.”

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Posted 4 years ago

We are sorry the cleaning standards were not up to scratch and will always address with cleaners directly any retraining necessary when brought to our attention as well as offer to rectify any issues on arrival. Thanks for reporting an issue with the bathroom, a plumber was called who found an issue with the pipes and this has since been rectified. We hope to be able to welcome you back again soon. The Quay Hols Team.

Posted 4 years ago

“Still very happy to use the service ,anytime we are in the UK I DO still believe there should be more flexible outlook given to Guests travelling a very long way to comply with yr boooking conditions Eg Australia to Uk booking is one hell of a difference to control all flights , Transport etc etc Any change instantly gets a undesired levy . Even though it could be argued it can assist all parties . ( marketing seems to not be accounted for )”

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Posted 4 years ago

Hi Barry, Thanks for your review. Very happy to see how we can help accommodate any difficulties in travel arrangements for you, especially travelling such a distance. We can hold some provisional dates if this help while you proceed to book flights. We look forward to hopefully welcoming you again soon. Best regards, The Quay Team

Posted 4 years ago

“Professional and friendly service.”

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Posted 4 years ago

“Useful and friendly advice. Lovely, clean apartments.”

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Posted 4 years ago

“This was the 4th time we have used Quay Holidays , the last 3 being in the same apartment , Marina Secret . Lovely flat and great location . We particularly enjoy the harbour and Wareham boat trips and visits to Brownsea Island .”

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Posted 4 years ago

Quay Holidays is rated 4.6 based on 201 reviews