Quay Holidays Reviews

Name: Quay Holidays
Rating: 4.64

4.6 Rating 208 Reviews

93 %

of reviewers recommend Quay Holidays

4.6

Based on 208 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01202683333

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Quay Holidays 5 star review on 7th December 2019

Anonymous

Quay Holidays 5 star review on 16th May 2019

Fiona Hester

Quay Holidays 5 star review on 18th April 2019

Sonia Waters

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upon arrival there was a problem with the parking, our allotted space was taken. I decided to wait for the car to leave, otherwise it was using a pay car park. However Quay had Offered to pay for our stay in a pay car park if we needed to. Molly at QH was very helpful. Location of apartment was ideally situated. The apartment cleaning wasn’t the best. Bathroom toilet had a sanitised paper band on it saying toilet had been cleaned. Broke the band to then find whoever had used the toilet last hadn’t flushed. Coffee mug stains on terrace table outside. Bedrooms & everywhere else were fine. Very well equipped. Had a very enjoyable relaxing stay. Thanks QH.”

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Posted 5 years ago

“It is a shame that we had at least 4 visits for maintenance during our stay, probably preparing for next week's renters. Would have been better if all of this had been done before we arrived. We have just learnt that our bed uppers was missing 3 slats. Thy will be change today but we are leaving tomorrow. Lights were put in separate bathroom downstairs yesterday. The only washroom with a bath. We did inform you of this on our arrival Saturday as well as all other non working lights. Leaking toilets, disgusting kettle, etc...”

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Posted 5 years ago

Hi Thierry, Thanks for your feedback. We are sorry that you had these issues during your stay and that we were not able to put things right for you immediately. We do try to rectify any issues as soon as they are reported, unfortunately, further to our handyman’s visit we had to arrange for an electrician to attend to fix the bathroom lights, which is why there was a delay in these being fixed. The bed slats have been replaced and had been planned to be done while the property was not occupied, we apologise for this disturbance during your stay. We’ve also sent over a plumber to check the toilets having now received your feedback, and will check the kettle, which we did descale recently. We hope to be able to welcome you back again soon. The Quay Hols Team.

Posted 5 years ago

“Wonderful choice of holiday home ; amazing weather couldn’t ask for more.”

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Posted 5 years ago

“Efficient and responsive to customer requests”

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Posted 5 years ago

“Excellent service and quick checkin checkout. Informative literature on accommodation & relevant security codes etc.”

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Posted 5 years ago

“Collected and returned keys!”

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Posted 5 years ago

“Helpful and efficient”

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Posted 5 years ago

“Lovely large house as described. Well equipped. Staff in office friendly and helpful.”

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Posted 5 years ago

“Helpful and welcoming. The accomodation was second to none and the whole experience was excellent. I will be booking again next year.”

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Posted 5 years ago

“Prompt efficient booking process and responses to queries. Molly very helpful.”

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Posted 5 years ago

“Great house and location, really well presented and clean accommodation. We were a family of 7 and everyone had a great time.”

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Posted 5 years ago

“The booking was simple and straightforward, as was key collection.”

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Posted 5 years ago

“Very good service before and during the stay, Thank you to Molly who has been very reactive to my emails. Very good instructions that makes life much easier.”

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Posted 5 years ago

“Used Quay holidays for several years now so that probably says enough...”

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Posted 5 years ago

“efficient and friendly service, any issues dealt with promptly”

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Posted 5 years ago

“Excellent understanding of your property needs to make your vacation fantastic. Thank You”

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Posted 5 years ago

“Great, clean efficient”

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Posted 5 years ago

“Apartment really comfortable. A couple of towel rails in the bathroom and a small drawer unit slotted into the wardrobe would add to convenience.”

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Posted 5 years ago

Hi David, Delighted to hear you've enjoyed your stay. Aquamarina is a lovely apartment right on Poole Quay. We appreciate your suggestions and have passed these to the owner for consideration too. We look forward to hopefully welcoming you again soon. The Quay Team.

Posted 5 years ago

“Helpful and friendly. Quickly identified suitable accommodation for our stay.”

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Posted 5 years ago

“Very professional and helpful staff who will go that extra mile if needed”

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Posted 5 years ago

Quay Holidays is rated 4.6 based on 208 reviews