Quay Holidays Reviews

Name: Quay Holidays
Rating: 4.64

4.6 Rating 201 Reviews

94 %

of reviewers recommend Quay Holidays

4.6

Based on 201 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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01202683333

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Quay Holidays 5 star review on 7th December 2019

Anonymous

Quay Holidays 5 star review on 16th May 2019

Fiona Hester

Quay Holidays 5 star review on 18th April 2019

Sonia Waters

Anonymous

Anonymous // 01/01/2019

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“Quays Holidays provided us with an excellent property. There service was easy to use and extremely professional. We would book with them again.”

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Posted 4 years ago

“Excellent in all areas”

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Posted 4 years ago

“The team are always helpful and friendly. Never been disappointed with any of the apartments, all spotless and beautifully furnished.”

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Posted 4 years ago

“Very disappointed to be told to leave the apartment whilst repairs were made to sliding balcony doors. Health and safety was the reason given. We have used Quay before & find the website & booking admin to be good - but given the cost of the apartment for a week’s rent we don’t feel it is appropriate to be told we have to vacate the accommodation to allow for non urgent repairs.”

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Posted 4 years ago

Hi Julie, Thank you for taking the time to feedback following your stay. I am so sorry that you were inconvenienced due to the repair to the balcony door, which you were advised of on arrival. The owner had arranged for a contractor to replace the rollers, and it was only once the contractor attended that he advised that the glass pane needed to be removed and that for safety reasons you were asked to vacate while the work was carried out. We do hope that you will return to Poole again and we look forward to welcoming you. The Quay Team.

Posted 4 years ago

“Friendly helpful staff and good quality accomodation”

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Posted 4 years ago

“Have been using Q.H. for many years. Always been happy with service.”

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Posted 4 years ago

“I found the staff at Quay Holidays to be very friendly and helpful”

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Posted 4 years ago

“Excellent first class service”

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Posted 4 years ago

“Always very pleasant service and accommodation never fails to be of high standard. Paperwork rather extensive and quite repetitive at times but overall the best booking agent we have dealt with”

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Posted 4 years ago

“We have stayed at 2 apartments with Quay Holidays over the past couple of years and have been very happy with the quality and the proximity to Poole town and Poole Quay. We have also booked a stay for November this year.”

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Posted 4 years ago

“Very easy to book again second holiday with quay”

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Posted 4 years ago

“Friendly and efficient staff when I rang in to book my holiday.”

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Posted 4 years ago

“Excellent customer service both before and during holiday. Friendly and efficient. Easily accessible even out of hours when usually a telephone or email response is promptly sent. Great selection of properties to a high standard.”

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Posted 4 years ago

“Apartment very clean and comfortable, position extremely convenient for all local facilities, secure parking great”

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Posted 4 years ago

“I recently stopped at the Quay apartments in Poole for two weeks on a work trip. I could not fault any part of this trip, the booking team were professional, helpful & courteous & the apartments were Excellent! I have now signed up for another two weeks - Thanks to Alyson Smtyh @ Quay for going the extra mile and finding me the accommodation! 10 / 10 from me.”

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Posted 4 years ago

“So far so good. We actually haven't been on our holiday break yet, so I cant really comment. The booking procedure was very easy and we are looking forward to going.”

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Posted 4 years ago

Hi, Thanks for your review and we hope you enjoy your stay! Best wishes The Quay Team.

Posted 4 years ago

“Not been yet check your dates ?How can you send me this before I leave”

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Posted 4 years ago

Hi, Thanks for your feedback. This review request is for the booking process, as we are keen to monitor this part of your booking, as well as your accommodation. We will send another review request after your stay and look forward to your feedback.

Posted 4 years ago

“A wonderful holiday from start to finish. Excellent service from Quay Holidays. Property well furnished and equipped. Very comfortable stay. Booked again for next year. Can’t fault this company in any way.”

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Posted 4 years ago

“Lovely friendly girls in office, had a small problem that was sorted out very quickly. It's been our third rental property in poole through quay holidays, thanks”

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Posted 4 years ago

“Quay staff are lovely. And very helpful Unfortunately the accommodation (Sanderling) falls very short of the mark. It needs major updating in main living areas, bathrooms, floor in main bedroom is damaged,, new carpets needed on stairs landing and bedrooms, new beds needed, redecoration, new kitchen. It needs closing for a period and sorting out. The garage door is broken. All leaves at the front of the door, back fence falling down. All in all very shabby and old tired furniture. But judging by the poor feedback of this house going back to 2015 the same comments as ours in the visitors book, I doubt whether the owner will take any notice so you should remove it until he does!! For almost £1.000 for 5 days its disgraceful. We should be partially refunded for this break. We had just come from a beautiful cottage in Devon which was the same price for a week but very cosy and lovely furniture and comfy beds. All in all really disappointed with this let and feels like a shabby student let. Which has ruined our break. Carol and Paul”

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Posted 4 years ago

Dear Carol and Paul, Thank you for taking the time to review your stay and for your feedback on your accommodation, which we had passed on to the owner after speaking with you on your departure day. We are encouraging him to do some updates which will be beneficial for future guests. We are glad to hear that you are happy with our service and hope to welcome you back to Poole again in the future.

Posted 4 years ago

Quay Holidays is rated 4.6 based on 201 reviews