“I bought a Kickster Academy Quick Assembly goal for my son’s Christmas. It’s a great product, easy to put up and take down and seems really robust for something that’s designed to be portable. I did have a an issue with one of the poles fitting incorrectly but this was dealt with very quickly and I was very impressed with the level of customer service I received.”
“The goal is faulty, have sent numerous emails and no response, I like the equipment they normally do but the customer service is dreadful”
Posted 6 days ago
Thanks for your review, I am sorry you feel our customer service has been dreadful. Could you please tell me who you have been emailing as our customer service team at email@example.com could not find any emails from you under the order number or email address.
We take out customer services very seriously so please email us at the above address and we will help you with your products. Please send with your issue and order number.
“What a service. I ordered an 8x5 goal, two days later I had an email saying they were unlikely to be able to supply before Christmas, this was December 18th. I emailed back offering to buy the next size up, which was in stock. A few hours later I had an email saying they had managed to get extra transport organised and were doing their best to move stock and get deliveries out. 48hrs later, after a couple of emails from Quickplay, the goods were at my door. That’s what a real company does, it does it’s best. Thank you for putting a big smile on a football mad six year old’s face. I’ll definitely be a regular customer. 👍”
“Only tried the football setting, but Great ball rebound with the ball coming straight back at a very good speed. Definitely would recommend to anyone. Only thing is it was quite fiddly to put up on the highest tension ( used 2 people) Other than that a great net!”