QuickPlay UK Reviews

Name: QuickPlay UK
Address: Electric Works, 3 Concourse Way, Sheffield, Sheffield
Rating: 4.55

4.6 Rating 1,266 Reviews

89 %

of reviewers recommend QuickPlay UK

4.6

Based on 1,266 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

QuickPlay UK 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst I very much like the products sold by QUICKPLAY their Customer Service is atrocious. I purchased 2 items a goal and a rebounder 2 weeks ago and immediately decided I didn’t want the goal . Within an hour of receipt I contacted QUICKPLAY by email requesting a return as required. I immediately received an automatic reply saying they were busy with high volumes of queries and would get back to me when they can. 2 weeks later and 2 further chases and I’m no nearer to talking to a human being to sort out my specific return. Unfortunately they neither supply a contact phone number nor an alternative email address . I think their Customer Support is woefully under resourced and processes out of date.”

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Posted 6 months ago

“Only received one of the two items. Still waiting for a response about what is happening with the last item!”

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Posted 11 months ago

“My order hasn’t arrived yet and I’ve had no indication of when it will be sent. It was ordered a week ago”

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Posted 1 year ago

“I haven't received my order which was a Christmas present.”

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Posted 1 year ago

“I ordered the Tekkers Trainer as a Christmas present. There were 2 parts missing and I immediately emailed to say we needed assistance- I received a reply fairly quickly which was impressive but I’ve subsequently sent 3 more emails chasing a response with no reply.”

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Posted 1 year ago

“I feel lucky I received my item before Christmas having contacted Quickplay on the day it was due to be received and the order having not even been processed at that point. This was made worse by then trying to blame the courier rather than accept responsibility. I asked them to call me directly (so that I could collect the parcel) and instead they despatched it with little time to spare before sending an email. This was followed up by a similar experience the following day. If I ask for a call, it is not because I want an email. A really poor experience overall that was only salvaged by the parcel arriving in the nick of time, hence the second star.”

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Posted 1 year ago

“Would be nice if I got the parcel before the review 😢”

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Posted 1 year ago

“The product is good the speed of delivery was awful.”

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Posted 1 year ago

“I’m still waiting to know when the item is likely to arrive. But having received a request to review very swiftly I have to say the lack of communication was surprising. The tracking link while describing stages does not really give any information. Your likely delivery times were not made clear on your site; neither was the £8 delivery charge. I would still have ordered. I really want the ear buds which were so skillfully marketed to start an important exercise regime and I still have no idea when they’re coming. I really hope they are good when they arrive from wherever on the planet they are coming from. I can’t comment on most things as I’m still waiting.”

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Posted 1 year ago

“Goals arrived poorly - end of package open and the box in half. Hoping all the pieces are there”

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Posted 1 year ago

“Hello well I paid for next day delivery but it took 6 days for the product to arrive . I also emailed your compony without getting a response back . The product should be fine . But I won’t be using your compony again due to awful delivery as paying for next day should mean next day”

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Posted 1 year ago

“Not happy with the delivery as didn’t get it on time as said on the website advertised”

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Posted 1 year ago

“It was a day late ; I paid extra for next day delivery . I emailed and they didn’t follow up”

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Posted 1 year ago

“Only worth about £20 Part of it split in the first 2 weeks Had to tape it up”

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Posted 1 year ago

“I bought a replacement pole for my sons rebounder. It broke same as the first. I have tried to contact the company regarding this and have had no reply. I very disappointed in the aftercare service.”

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Posted 1 year ago

“I ordered an item but then it didn't arrive so contacted yourselves who said it was out of stock. I did get a refund quite quickly although I had to chase it.”

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Posted 1 year ago

“Ordered a foldable goal buth this is NOT A Foldable Goal Other than that Looks the part and easy to assemble”

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Posted 1 year ago

“Didn't deliver on time and absolutely no communication”

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Posted 1 year ago

“Mmmmm, not great. Quick delivery. Was already familiar with same family of products si was happy to purchase again. However after 2 uses already gave problems. Inserts to support poles already fell out and 2 spring clips already broken. Not a hope in hell of lasting the season in tact.”

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Posted 2 years ago

“Not easy to put back down and the net is poor quality already ripped”

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Posted 3 years ago

Hi, Thank you for contacting QUICKPLAY. I hope you are well. We are very sorry to hear that you have had a problem with one of our products. This isn't our usual standard that is why all QUICKPLAY Sport products come with a 2 year parts warranty, so we can happily send any necessary replacement parts. If possible, please can you reply to this message with pictures of the fault so that we can correctly identify the right replacement part or product to send to you. As soon as we receive these, we can arrange for a new part to be sent to you as soon as possible. Could you also let me know the PO Number of the product please? This can be found printed on the box or on a sticker on the base frame. We can then arrange for a new part to be sent to you as soon as possible. If you have any more questions regarding this then please let us know. Kind regards Sam @ QUICKPLAY

Posted 3 years ago

QuickPlay UK is rated 4.6 based on 1,266 reviews