Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The actual phone appears to be fine but the communication post purchase and subsequent delivery service was poor and incredibly long winded. It took well over 10 days for the phone to arrive.”

Helpful Report

Posted 6 years ago

Hello Allan, We are sorry to hear you are unhappy with the service. We have taken your feedback on board and apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“It has taken 3 weeks for this phone to arrive. The colour I specified was not in stock and I had to contact them to find this out. I agreed another colour could be sent. In total there has been 8 e-mails to get this phone !”

Helpful Report

Posted 6 years ago

Hello Agnes, We are sorry you are unhappy with the service. If you are unhappy with your order. Please do get in contact via email, telephone or live chat and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 6 years ago

“The phone was not unlocked when it arrived”

Helpful Report

Posted 6 years ago

Hello Jack, We are sorry to hear you are experiencing a fault with the phone, please do get in contact as we supply a warranty with the phone that we sell. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The phone I got didn't work which was very disappointing as it was a present for my daughter. I waited for over 3 weeks for a refund and I'm still waiting. DON'T BUY from this seller as you'll be very disappointed!”

Helpful Report

Posted 6 years ago

Hello, We have received your order back and is currently being processed for a refund. You will receive your refund in your account in the next few working days. Kind regards Quick Mobile Fix

Posted 6 years ago

“Quick Mobile fix provided me with a faulty product. The camera is permanently blurry. I returned the phone, only for it to be told that it has not been received when in fact it was received and sent back without being repaired for no apparent reason. An email was sent to me from QMF stating my phone has just been received after I received an email from APC that my package has been shipped, which clearly means QMF is lieing. Upon questioning QMF via email, telephone and online chat I keep being ignored.”

Helpful Report

Posted 6 years ago

Hello Farhana, We are sorry to hear the issue you are having. Looking into your order your order was dispatched on the date we stated which is the day you received, however, the tracking can take up to 24 hours to update. If you are experiencing any problems, please do get in contact Kind Regards Quick Mobile Fix

Posted 6 years ago

“Phone broken within 2 weeks. Poor response on how to proceed”

Helpful Report

Posted 6 years ago

Hello Ellen, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The delivery time let you down didn’t get my phone till I kept emailing you. The phone when it finally arrived is as you described A1 condition works fine no problem it’s your delivery that is a major let down.”

Helpful Report

Posted 6 years ago

Hello Deborah, We are glad you are happy with the phone you have ordered, however, we have taken your feedback on board and we apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I expected my mobile to arrive with me quickly .... hence the name Quick Mobile Fix. It wasn’t till I’d paid the money that I had an email telling me it could take 10 working days!!!! I ordered on the 3rd and the phone actually arrived with me on the 15th!! Your customer services also ignored my two requests to refund my money in order to go get a phone elsewhere.”

Helpful Report

Posted 6 years ago

Hello Paul, We do advertise for dispatching orders within 10 working day, we are sorry if this was not clear, however, we have taken your feedback on board Kind Regards Quick Mobile Fix

Posted 6 years ago

“Sound doesn’t work properly”

Helpful Report

Posted 6 years ago

Hello Nathan, We are sorry to hear you are experiencing a fault with the phone, please do get in contact as we supply a warranty with the phone that we sell. Kind Regards Quick Mobile Fix

Posted 6 years ago

“My phone took well over a week to arrive then didn't work it was stuck on a boot loop with a damaged battery I've still received no refund so no my experience hasn't been a pleasant one”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you were unhappy with the service. If you are still issuing a problem with your order please do get in contact and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 6 years ago

“Communications between the company and customer are poor at best; commitments to delivery deadlines are disregarded.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you were unhappy with the service. We have taken your feedback on board to improve the service. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Item not as described - red button on the side of a silver iPhone 7. I'd have made a different choice if I'd known. Delivery took more than 10 working days, meaning I was on holiday when it arrived, so it was left outside in the rain for 3 days (good job it was well packaged!).”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you were unhappy with the service. We have taken your feedback on board to improve the service. Kind Regards Quick Mobile Fix

Posted 6 years ago

“need it collected and replaced asap”

Helpful Report

Posted 6 years ago

Hello Paul, We are sorry to hear this, please do get in contact as we supply a warranty with the phone that we sell and a member of the team will be happy to assist you Kind Regards Quick Mobile Fix

Posted 6 years ago

“After 10 working days and still no phone I had to email them to chase it up. Turns out they didn't have it in the colour I ordered. If they'd mentioned this before I would have been happy to have another colour and it be delivered earlier. Good price but too long to wait. The only reason they get 2 stars is for the quick delivery after I had rearranged another colour”

Helpful Report

Posted 6 years ago

Hello Will, We are sorry you were not 100% satisfied with the order, your feedback has been taken on board Kind regards Quick Mobile Fix

Posted 6 years ago

“Not as good as i thought it would be as i had to wait a while for it & other issues”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you had a problem with your order. If you are still experiencing a problem, please do get in contact and a member of the team will assist you further Kind regards Quick Mobile Fix

Posted 6 years ago

“The price was cheap but that’s because the battery was severely degraded and turns out the screen is fake. Quick fix should be more honest with how they advertise their phones for sale”

Helpful Report

Posted 6 years ago

“Sent back after having for less than a week for repairs, still waiting for item to be fixed and returned to me”

Helpful Report

Posted 6 years ago

“Phone arrived and wasn’t working properly. Still waiting for it to come back fixed. I ordered more than a month ago, wasn’t offered anything as an apology or lent a replacement phone. Hopefully it’ll turn up anytime soon. Most people would have seriously gone off on one in this position.”

Helpful Report

Posted 6 years ago

“No response at all!”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you had a problem with your order. If you are still experiencing a problem, please do get in contact via email and a member of the team will assist you further within 24 hours Kind regards Quick Mobile Fix

Posted 6 years ago

“Very long waiting for phone to be dispatched, battery power isn’t great. Not a great service, rude via email.”

Helpful Report

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews