Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,819 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,819 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

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“There ok but my phone needs repair on guarantee but can not get anything done with it”

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Posted 3 years ago

“So disgusted with service ie take your payment & don't deliver goods, then took over a month to refund I reported them to trading standards. Can’t speak to anyone email communications only”

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Posted 3 years ago

“IGNORE ALL POSITIVE REVIEWS THEY ARE FAKE. DO NOT USE THIS AWFUL COMPANY. I ordered my phone and it never arrived. I kept on emailing them week after week being told it was 'just a few more days'. Asked for a refund a month ago, now they're telling me it'll be another 2 months. AN ABSOLUTE JOKE!!!!! DO NOT USE THIS RUBBISH COMPANY FULL OF IDIOTS!!!”

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Posted 3 years ago

“Please never ever use this company!!!!! I ordered a phone in May 2020 it arrived quickly and it worked fine however it soon developed a major issue (the screen went completely black) I returned it and was advised it had been fixed. The delivery date was the 24/07/20. Today’s date is the 08/10/20. The phone has never arrived. Quick mobile do not have a phone number so you have to email them initially they just didn’t reply at all they then told me they were disputing it with the carrier DPD. Months have now passed they have not provided an explanation as to what actually happened to my phone (containg all my personal data) they have not sent a replacement and they have refused to give me a refund. They do reply to some emails but never answer your questions and normally say someone will be in touch in 24 hours. They never get in touch without being promted. I don’t normally leave feedback on websites but after my experience I felt compelled to do so to prevent other people having to go what I’ve been trying to deal with. I have made a report to trading standards and if my review isn’t enough please read this article: https://www.ilfordrecorder.co.uk/news/quick-mobile-fix-phone-dealer-faces-complaints-1-6288148.”

Helpful Report

Posted 3 years ago

“I bought an iphone XS max for my daughter from QMF in August but it developed a touch screen issue after a few weeks. I got in touch with QMF & was advised to send it back for diagnosis & repair. I am extremely happy to report that the repair was conducted & phone returned within a week at no cost (warranty repair). Very impressed with the purchases i have made (this was the 2nd iphone i hv bought from QMF) & i'm even more impressed by the no-nonsense approach to the warranty repair on the XS Max. Thank you QMF!!”

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Posted 3 years ago

“Phone I received is faulty and I am still waiting on a refund from you - absolutely awful service and no communication from customer services despite numerous emails!”

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Posted 3 years ago

“PLEASE DO NOT USE. Ordered phone on 25 July, website stated next day delivery. Phone never arrived. Cancelled order on 4 Sept Today is 5 October, refund still not received. £379.99 owing. TERRIBLE CUSTOMER SERVICE. NO HELP, NO PHONE NUMBER TO CONTACT. BEWARE”

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Posted 3 years ago

“Firstly the website was very unclear on it shipping time until I had actually bought the phone which was wayyyyy longer than it needed to be. 7-10 days coming from the “same” country I live in. The phone has clearly had the screen replaced before which I understand because it second hand but it’s not been done well and black stuff has started to leak from around the edges. Then iPhone XR I bought won’t work for Apple Pay and no it’s not the card because it works with my apple watch. I contacted Quick Mobile Fix who were neither quick nor able to provide a fix. It took several days to get a reply and then they said I could follow several steps to fix it myself which did not work. Then when I contacted them again they said they would send a email with a Freepost label so I could send them phone back and they would aim to fix it within 7-10 days which again is not at all quick. The second email never turned up and when I contacted them they have yet to reply it’s been nearly a month and still nothing. To say I’m disappointed would be an understatement especially given how much money they have had from me.”

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Posted 3 years ago

“When I bought my phone the advert said it was in good condition but when I received it the screen was poking a bit. The phone was only needed for a couple of months so I kept it and didn’t make a complaint but then the phone fell off my couch and the screen and the back of the phone separated. Won’t be ordering from here again in fear of false advertising again”

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Posted 3 years ago

“Great all around would recommend”

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Posted 3 years ago

“This is the second time I have purchased a phone from Quick Mobile Fix would thoroughly recommend this company”

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Posted 3 years ago

“Still waiting for the phone to delivered after nearly a month. Also wanted to change the delivery address since the delivery was going to be late but was told this wasn't possible.”

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Posted 3 years ago

“After almost 3 months I still have not received my refund”

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Posted 3 years ago

“I like the way you respond to your Neil’s quickly”

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Posted 3 years ago

“Been a month now and I still have not received my phone , very bad service . They just give false promises of when it’s being shipped , I beg you guys not to order from here please , use a different site look up the best refurbished phone sites”

Helpful Report

Posted 3 years ago

“Wrong product sent. Now having to wait another month for a refund. Over 3 months delay due to ‘current situation’. Just like Ryanair!!!”

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Posted 3 years ago

“Great delivery but after sales care is 1 star at best. If you have a problem with your phone, you're no longer treated like a valued customer. After 3 weeks I finally got my phone back, but it had exactly the same fault. To return the phone for the second time, I had to pay again to do so. After 3 requests to speak to a manager, I gave up.”

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Posted 3 years ago

“Very quick and fast service”

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Posted 3 years ago

“I have bought a few phones from Quick Mobile Fix, and the reason I have decided never to use this company again is in relation to my my most recent purchase. I bought an iphone 7 in June - despite repeated attempts to re program etc the phone kept failing. I did as QMF said and restarted it etc but it was still intermittently faulty. I then sent the phone back to QMF for repair. I had no update as to the status of my phone repair. Once I received the phone back it was still faulty. I was again advised to send it back. During this period the lack of communication was the biggest issue I had. To have good customer service, you need to be in contact with your customers. There is no phone number and therefore it is all by email and frustratingly these rarely get answered. I won't bee using QMF again. I have found an alternative, quality supplier and would not recommend this company.”

Helpful Report

Posted 3 years ago

“I was disappointed with the last purchase of an iPhone 8. The phone has bouts of instability where screens change haphazardly and codes cannot be entered correctly. I contacted the Technical group, but they advised a reset. I shouldn't have to do this myself. Advice from a repairer suggested that the screen needed replacing (at a cost of £90). These mixed messages don't foster confidence in your company.”

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Posted 3 years ago

Quick Mobile Fix is rated 3.2 based on 6,819 reviews