Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication in terms when delivery time would be on spot on that without delay , but courier used delivered to neighbour without my consent”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I ordered and paid for a phone on the 10th of June! still waiting! I work hard for what I get and feel robbed. My partner has spoke to you on numerous occasions and was promised the phone by Friday the 20th low and behold we are still waiting! PLEASE SORT THIS NOW! either by refunding or sending the requested working phone or I will have no choice but to sort it myself and take things further.”

Helpful Report

Posted 7 years ago

Hi, We do aim to dispatch within 5-7 working days although delays can occur to quality control checks. Your order will be investigated today and you will be contacted with an update. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“I did not receive an email giving me a price to sell my phone. Contacted them and I was told they had not received it. I forwarded tracking details couple of days later while still stating they had not received my iPhone 6s they said sale had complete and £20 would be trans to my account without any offer to accept or decline. I contacted them and they told be it was too late to do anything even though the previous day they said they had not received it. Spoke to manager who I found very abrupt rude & unhelpful. The original offer had been £134 they did not send an email with an offer but told me it was my word against there’s and they no longer had my phone when I asked them to return it. Bearing in mind when I chased this phone they had told me it hadn’t been received the day before. I would never sell a phone to this company. This is the first time I have ever respond in this way but feel that others should me mad aware of how this company operate so that people are not conned as I was”

Helpful Report

Posted 7 years ago

Good Afternoon Gail We are sorry to hear about this. You were sent an offer on the 26th April. The condition of the phone is different to what you booked in this is why there was a reduced offer. As you didn't reply within 2 weeks the order was processed. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Parcel did not arrive on promised time and ignored requests not to send phone if it was beyond promised delivery date. No return delivery address on the package so again had to email to ask (should be an automatic process, not have the customer have to say why the need the address). Would not recommend and would definitely not use again.”

Helpful Report

Posted 7 years ago

Good afternoon Elizabeth, We are sorry to hear about this. We do aim to dispatch within 5-7 working days, your order was dispatched on the 7th day. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Phone came quickly and was spot on. Thanks.”

Helpful Report

Posted 7 years ago

Hi Heather, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Arrived on time good product”

Helpful Report

Posted 7 years ago

Good Afternoon Allan, Thank you for your review, we are so happy you are pleased with your order and our service. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Sound don’t work properly🙃.”

Helpful Report

Posted 7 years ago

Good afternoon, We are sorry to hear about the fault with your phone. A member of our team has advised you on this matter last week. Please check your emails. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Correct items delivered promptly”

Helpful Report

Posted 7 years ago

Hello, We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 7 years ago

“Paid for fast delivery took 24 days . Had to chase order on two occasions no tracking details until 4 after delivering. Not impressed will not use again . Think twice before you use this company .”

Helpful Report

Posted 7 years ago

Good morning, We do apologise for this. Our orders are usually dispatched within 5-7 working days although delays can occur to quality control checks. We apologise for any inconvenience caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“First phone sent out (within 4 days), was faulty - the keyboard area was not working, which is imperative for a touch phone. I was mildly annoyed and asked for an exchange - they did not agree so I asked for my money back and they agreed a refund - am still waiting for that btw!! This phone was a gift for my daughter who is travelling on Sat. She did not trust the grade C and said would pay extra for a Grade A. So I ordred and paid in 21 June.... 7 days later at 6.25pm- I STILL have NOT RECEIVED the phone, but thy have taken my money! Twice!!! Tomorrow my daughter leaves for her hols without the phone and I am NOW an extremely furiously angry customer instead if a mildly annoyed one. DO NOT be fooled by this company and their fancy advertising! Customer service is awful, you cannot get to speak to a human being. This company is beyond a joke. You couldn't make it up. They "aim to get back to you within 24 hpurs" but as soon as you exercise ypur legal rights, they go all quiet and ignore you. They hide all the negative reviews by using a celebrity [sic] from a crappy TV program to help con you out of your money. Any genuine company will - 1)have guidelines and 2)try to resolve issues within those guidelines ASAP. Making people wait for refunds etc by dragging their feet shows they have no intention of providing a GENUINE customer service.”

Helpful Report

Posted 7 years ago

Good morning Anne, We are sorry to hear about the initial fault with your device. Your refund and dispatch are both within the advised time frames. We have sent you an email with more detailed information on both. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Gave me a very good price for my phone”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“awful 2 weeks and still no phone money taken same day as ordered. Will not answer my emails either. having to take up dispute with my card provider .avoid at all cost.”

Helpful Report

Posted 7 years ago

Good morning, We are sorry about the delay with your order. A member of our team will be in contact with an update. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“My order was never fulfilled and I'm still waiting for a refund!!”

Helpful Report

Posted 7 years ago

Good morning David, We are sorry to hear about your order. I have seen that you have been advised of the cancellation and that your refund will be processed within 10-14 days. We are still within this time frame. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Excellent phone supplied with all bits as described!”

Helpful Report

Posted 7 years ago

Hi Anna, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Made me happy with my almost new phone”

Helpful Report

Posted 7 years ago

HI JoAnn, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I got a very good price and they E mailed me to let me know what stage they were at and the money was in my account in a week”

Helpful Report

Posted 7 years ago

“Delivered on time and in good condition. Exactly as described.”

Helpful Report

Posted 7 years ago

Hi John, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone that was delivered does not work at all, the phone number given is a dead line so u can only communicate through email, I was not offered a refund only to return the phone to be fixed!!! It should of been working on delivery!! This was my sons birthday present, he birthday was 2 weeks ago and he still doesn’t have a working phone. Disgusting customer service!”

Helpful Report

Posted 7 years ago

Good morning Faye, Sorry to hear about the fault with your phone. Please check your emails, we have sent you an email to resolve this issue. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Paid the amount agreed directly to my account.”

Helpful Report

Posted 7 years ago

Hi Davies, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I ordered a phone 2 weeks ago tomorrow and have still not received the email to say it is dispatched despite chasing twice and being assured that it has been prioritised. Disgraceful service and you cannot ge5 through on the phones.”

Helpful Report

Posted 7 years ago

Hi Jane, We are sorry to hear about the delay with your order. We do aim to dispatch within 5-7 working days although delays can occur to quality control checks. This order will be looked into. Kind Regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews