Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Angry beyond belief, we mistakenly double ordered iPhone sevens from quick mobile fix. Immediately cancelling the second order. Customer service and don't read their emails, the second phone was dispatched. We returned it immediately by registered post it was signed for. I have been chasing the refund since February of this year. Their administration is total chaos they send me emails saying they are actually met as a priority. Now they are advising me to use chargeback and get my credit card company to make the refund.”

Helpful Report

Posted 7 years ago

Good morning Brian, We are so sorry to hear this. We are currently investigating this and will contact you with an update shortly. Kind regards, Quick Mobile Fix

Posted 7 years ago

Hello Brian, We are sorry to hear of the issue you are having. A manager will be in contact with you soon to discuss your order and feedback. Please do accept our sincerest apologies for any inconvenience this may have caused, Kind regards Quick Mobile Fix

Posted 7 years ago

“A good price paid for my mobile but the payment could have been quicker.”

Helpful Report

Posted 7 years ago

Hello Karen, Thank you for your review, we are so happy you are pleased with your order and our service, and we have taken on board your feedback. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Payment was advertised to be 3 to 5 days but after 5 days past I contacted you and was told it will be in my bank within 3 days. That's a total of 8 working days nearly two working weeks”

Helpful Report

Posted 7 years ago

Good afternoon David, We are so sorry for the delay in your payment. This was due to an internal error which has now been rectified. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very fast delivery”

Helpful Report

Posted 7 years ago

Hello Timmy, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“My phone's home button wasn't working but I was still paid for recycling it. All very easy to arrange online and money in my account within 3 days - very pleased!”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Got the phone and dose not work properly screen was scratch when got to me toon 2 weeks after payment was taken to be dispatched and delivered they don't respond to complaint emails or refund email as I tryed when received the phone I will not be recommending you to family or friends and won't be buying anything else verry poor service”

Helpful Report

Posted 7 years ago

Good afternoon Lee, We are so sorry to hear this, and customer support will be contacting you regarding this shortly. Kind regards, Quick Mobile Fix

Posted 7 years ago

“the first 2 phones I purchased were excellent and delivered within a couple of days unfortunately the last one 1 ordered last week still hasn't arrived and no word back as to when I am to recive it even though the funds were taken out the day after it was ordered”

Helpful Report

Posted 7 years ago

Good afternoon Frank, We are so sorry about this and are currently investigating why this has happened. We will contact you with an update shortly. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Sold a phone last month. Still did not get the money.”

Helpful Report

Posted 7 years ago

Good afternoon Yoav, We are so sorry to hear this. We will look into this for you and contact you with an update shortly. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Relatively quick service and phone in good working order”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very helpful really good sevice”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“The service received was good and speedy, unfortunately the phone was not properly tested and the microphone was not working properly so people were unable to hear very clearly what was being said. I was offered a repair but wanted a full refund because I was within the 14 day period from buying, which they agreed to. 10-14 days to repay money which in my opinion is too long where you are within the 14 day period for returning a product bought online regardless of if there is a duly or not. Clearly the business have an issue with speaking with customers as they have set their phones to be permanently engaged and pretend that this is because they are busy answering calls. Bad customer service.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your feedback. We have taken it on board and will use it to improve our services. Kind regards, Quick Mobile Fix

Posted 7 years ago

Hello, We are sorry to hear you were having problems with your order. We have since received your order back and the matter is being rectified, please note that any item that is returned is investigated into to ensure this does not happen again as all items are tested before being dispatched. A member of the team will be in contact with your soon with an update. We apologize for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Product received as described and quickly. Very pleased. Thank you.”

Helpful Report

Posted 7 years ago

Hello Susan, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Do not give these people your business or your money. They seem to have cash flow problems and held onto my money for almost 4 weeks after I cancelled an order for phones they didn't have in stock. I had to file online court proceedings to get my money back.”

Helpful Report

Posted 7 years ago

Good morning, We are so sorry you have experienced this. We are currently investigating this and will contact you with an update shortly. Kind regards, Quick Mobile Fix

Posted 7 years ago

Hello, We are sorry to hear this, however, your order has been refunded and we sent confirmation of this on Monday 02 July . unfortunately there was a delay on shipping your order due to quality control checks. We apologize for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Received mobile in the condition it stated also only took a few days to deliver would use again”

Helpful Report

Posted 7 years ago

Hello Natalie, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick, easy, good quality...”

Helpful Report

Posted 7 years ago

Hello Leya, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great support”

Helpful Report

Posted 7 years ago

Hello Helen, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered an iPhone 7 32GBP what I received today was an iPhone 6 16GBP with no invoice tried to call 37 times have now resorted to email however after seeing these reviews am very concerned i have been scammed”

Helpful Report

Posted 7 years ago

Good afternoon Ann, We are so sorry for this mix-up. We have arranged an exchange for you, and have sent you a free postage label for you to send the incorrect device back to us. Kind regards, Quick Mobile Fix

Posted 7 years ago

“My phone has been with them for 6 weeks! There was a delay of 5-7 days for parts. Then an email telling me the phone needed another repair. I wanted to apply a discount on repairs by email, but couldn't so phoned 67 times and couldn't get through, then put on hold for 20mins. Spoke to customer services, explained that I was looking to apply the 10% discount and possibly some discount for the time and money wasted on monthly contract. I was told that management would need to advise and that I would get a phone call back, not surprisingly I didn't receive a call. I then emailed on Friday 29th june, and even though they state they try and reply within 24 hours and if it's a weekend the next working day, It's now Tuesday afternoon 3rd July and not a single email back or contact!! Has this business been sold to someone else?”

Helpful Report

Posted 7 years ago

Good morning Louisa, We are very sorry to hear this. A member of our customer support team will be contacting you today with an update on your order. Kind regards, Quick Mobile Fix

Posted 7 years ago

Hello Louisa, We are sorry there was a delay due to waiting for parts to arrive in. Your information has been forwarded to management and they will be in contact with you shortly to resolve this matter. Please do accept our sincerest apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I bought a phone for under 200 and it has saved me a lot of money and works great”

Helpful Report

Posted 7 years ago

Hello Amy, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“ordered a 4s 4gb. took almost 10 days to arrive and had to return as the battery would not hold a charge. Requested refund (as per advertised policy - full refund if returned with 14 days) Some 8 weeks later I am still awaiting my refund. I have had numerous e-mail exchanges and yesterday finally managed to speak to someone (took 45 mins on hold), who reiterated "problems" with accounts and taking up to 28 days for refunds. When I pointed out (again) that 40 working days had already elapsed, I was told refund would be made in next 14 days. However, checking the note subsequently made on my order it actually says "next few weeks"!! immediately tried to ring back, constantly engaged so sent e-mail asking for clarification. no reply. EXTREMELY UNHAPPY.”

Helpful Report

Posted 7 years ago

Hello Louise, We are so sorry to hear this, and we are currently looking into why this has happened. I can confirm your refund was processed on 02.07.18 and you should see the funds in your account within 72 hours. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews