Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I canceled an order for a refurbished iPhone with Quick Mobile Fix because after a week I had still not received any communication as to when the order would be shipped. They confirmed the cancelation in writing and said they’d refund the original payment within 10-14 workig days. One month on and numerous emails later, they still have not processed the refund even though they said it would be in my account by 21st June at the latest. It is 28th June today, more than 10-14 working days have passed since I canceled the order. This company is a scam. I would strongly advise everyone to avoid them. I am now looking to make a claim at small payments court and report them to the police as fraudsters”

Helpful Report

Posted 7 years ago

“Please can I have my money back as these reviews are totally unhealthy for one company to have, so I have totally lost my confidence in your integrity. ID174123”

Helpful Report

Posted 7 years ago

Hello Judith, We are sorry to hear this, a member of the team has contacted you via email this morning as there is no telephone number on file for you Kind regards Quick Mobile Fix

Posted 7 years ago

“Broke phone in morning was fixed hour later better than before excellent and easy service and amazing price def be back if needed”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Just bought a reconditioned i-pad from QMF - fantastic value and a great service - why would anyone want to buy mobiles and tablets anywhere else”

Helpful Report

Posted 7 years ago

Hello James, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“First of all, I ordered a refurbished phone labelled as in stock. This took 21 days to arrive, after 14 days I decided to chase the order up to be told there were issues with getting a phone unlocked. Between day 14 and 21 I requested to cancel the order 3 times, each time I got a reply apologizing saying please give us another 7 days to get this resolved, I replied to each response saying no I want to cancel the order and be issued a refund. As well as this I tried calling multiple times with no answer. After the 3rd e-mail requesting to cancel (after threatening to get CAB involved) I was told it's too late to cancel as it has been shipped and if I want to return I would have to do so at my own cost. The next day the phone turns up. It is faulty, even after sporting 3 separate Quality assurance signatures, the phone fails to turn on, I've taken it to a phone repair shop in my area who have advised it is indeed a hardware fault, and so will need returning, unbelievable. So after a 21 day wait, I receive a phone that doesn't work even after requesting to cancel my order 3 times, I now have to return at my own cost. Now let's see how long my refund takes, wish me luck. Very poor comms, terrible service and faulty hardware. Avoid at all costs.”

Helpful Report

Posted 7 years ago

Hello Kane, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order is being looked into, however, in the meantime when we receive your order back we will issue a refund as requested. We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Ordered easily and arrived quickly”

Helpful Report

Posted 7 years ago

Hello Julie, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Speedy, secure delivery, phone as described, great value for money!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Mobile phone ordered 14Jun with 7 working days max dispatch. 25Jun contacted by phone, waited an hour, advised would dispatch next day. 27Jun still not dispatched, unable to contact. Checked web site money already taken, with no product dispatch.”

Helpful Report

Posted 7 years ago

Hello Paul, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has already been shipped and we emailed you your tracking information. We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“You would not change my postcode, in time and now I have to wait till the phone arrives, in order to get my money back am degraced I got the other phone fixed so now I do not need it now so I've waited 3 weeks all ready, I should just get my money and not have to wait until the other phone arrives, many an item has been dispatched within no postcade”

Helpful Report

Posted 7 years ago

Hello Lorraine, We can only ship to the address that you entered at checkout for security purposes, however, as it was only the postcode we were able to do this but the order had already been dispatched so we were unable to change this. We can see from your tracking information your order has been delivered and signed for. If you have not received this, please do contact us Kind Regards Quick Mobile Fix

Posted 7 years ago

“"QUICK FIX MOBILE" informed that I would have my phone repaired by them in 5 - 10 working days. After 14 working days, I emailed asking when my phone would be returned. I received an email back to say that my phone had been repaired and is currently being tested, and I will receive an email prior to when my phone will be sent back to me..... 4 WEEKS has passed and I am still without my phone!!!! Furthermore, "QUICK MOBILE FIX" has still got the cheek to charge me for monthly contract bill. A complete joke. It is absolutely not QUICK!!!”

Helpful Report

Posted 7 years ago

Hello Gareth, We are very sorry to hear about this. A member of the team will be in contact with you soon. We do apologise for the inconvenience caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Terrible customer service, I ordered an iPhone 7. The product took forever to come and when I contacted customer support they just kept saying 'please allow us another 7 days to investigate this'. 'Please allow us another 4 days to investigate this...' They were not particularly sorry for the inconvenience or helpful. Upon receiving the product I saw that the battery only has a 3-month warranty. This is hidden in their terms and conditions on the website. The one year warranty they advertise all over the website is misleading. The item was not pristine either.”

Helpful Report

Posted 7 years ago

hello, We are sorry to hear this, however, we do state it clear on our knowledge center page on the website, the clear on the terms and conditions that you agreed with when purchasing the order. We also include this on the warranty slip with the phone. Kind Regards Quick Mobile Fix

Posted 7 years ago

“excellent service, quick, honest, prompt, good communication Thank you”

Helpful Report

Posted 7 years ago

Hello Kerry, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very good service and phone”

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Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone is better than advertised and arrived within the time frame expected. I was even able to track the delivery time.”

Helpful Report

Posted 7 years ago

Hi Emma, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great quality product as described”

Helpful Report

Posted 7 years ago

Hi Ian, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“In addition to having the worst experience ever with you and after waiting in total about a MONTH only to find out that I was sold a faulty phone. I purchased an IPhone 6S and have been waiting for the FIRST delivery for over 15 working days ONLY to return the phone back within less than 24 hours due to have receiving a FAULTY phone with a broken Jack, battery life less than 20 minutes from full charge and scratches all over it, and a broken camera etc. I returned the phone shortly after receiving it and I was promised an upgrade from good condition to excellent or grade A and a quick delivery within 24 hours but that was one of many empty promises I was give. I have been chasing the customer services constantly every day and hour only to get nowhere, not possible to get through to the worst customer services in the planet even if I have complaints in writing many time and got nowhere. I am fighting and trying to get my full refund but there no response from you so I have been have been told to wait at least another 14 working days. Very disappointing and I will not use you never again.”

Helpful Report

Posted 7 years ago

Good afternoon Leo, We are very sorry to hear about both the fault with your device and your experience with us. A member of our team has contacted you to update you on the status of your refund. Please check your emails. We apologise for the inconvenience this has caused you. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Galaxy S7 purchased for Grandson Excellent value Excellent condition Excellent delivery Excellent customer service. Excellent experience. Chose Quick fix again after purchasing S5 for myself a couple of years ago which is still going strong. Highly recommend Quick fix to anyone.”

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Posted 7 years ago

Good afternoon Jamie. That's excellent to hear! Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“My order has not yet come, it was shipped 16 days ago, I have been in touch with your team over the last week for information on where the product I ordered is and I have yet too receive any information on where it is. Have received emails to say sorry and we will look into it but it’s a joke at this stage really.”

Helpful Report

Posted 7 years ago

Good afternoon Alan, We are sorry to hear about this. we are currently liaising with the courier company to resolve the issue. You will be contacted once we receive this information. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“It’s good order number 172400”

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Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Phone not delivered,no explanation, customer service useless,beond me where these good reviews come from”

Helpful Report

Posted 7 years ago

Good afternoon Stephen, We are sorry to hear about the delay with your dispatch. I see this issue has now been resolved with a member of our team. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews