Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my mobile . You took 2 weeks to ask me for a house number for my address .I don't have a house number . You're dedicated courier delivered to the wrong address . Then you said it was the courier's fault and you had no idea when the courier would contact you to let you know about where the phone was!!!!! I had no phone you had my money and I had no way of knowing when the matter would be resolved !!!! Thats what i was told by one of you're customer services reps !!! VERY POOR SERVICE !!!!! I will be telling my family and friends not to use your services !!!!!”

Helpful Report

Posted 7 years ago

Hi, This order is still being investigated. We have chased up the courier this week and you will be updated as soon as one is received. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Was very good buying a phone at Quick mobile fix.I w’ll recommend.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Excellent service as advertised.”

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Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick easy process, money went in reasonably quick, not the best value but it's a easy way to get rid of a old phone”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick service at a very good price”

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Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Did not send the phone out in the specified time. Can NEVER get through on the phones, attempted over 50 times across three days. Sent numerous emails asking them to cancel the order and refund my money. All they reply is “Unfortunately, we have not yet dispatched your device. We can confirm that we will be dispatching your device as soon as we can.” I do not want the device, I have already told them that I have now sourced a phone from a reputable company who deliver as promised. I’ve had to contact my credit card company and request a chargeback as they are refusing to cancel the order and refund my money despite not having sent me the phone over a week later. If this is the service when you’re trying to purchase a £370 phone from them I dread to think what the customer services is like on repairs and warranty. Avoid at all costs!!!”

Helpful Report

Posted 7 years ago

Hello, We do advise a dispatch time of 5-7 working days. Your order is still within this time frame and currently on the 7th working day. We have canceled your order as requested via email Kind Regards, Quick Mobile Fix

Posted 7 years ago

“very good communication, fast turn around on the exchange of devise”

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Posted 7 years ago

Hello George, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick and efficient service that does exactly what it says.”

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Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Speaker + poor reception?”

Helpful Report

Posted 7 years ago

Hello Angela, We are sorry to hear this, we have had no correspondence from you regarding this matter. Could you please contact us ASAP so we can resolve this matter if you are still experiencing it. Kind regards Quick Mobile Fix

Posted 7 years ago

“I am so disappointed that it has been 9 working days since I ordered a phone for my daughter's birthday (which has been and gone) and it still hasn't arrived. I have tried ringing a hundred times and the phone is always engaged, I have sent emails asking for someone to ring me and I just get a standard response a day later. I eventually managed to speak to someone dead on 9am yesterday morning who assured me that the phone is being dispatched today but I still haven't received an email with a tracking number so I don't believe them and after promising my daughter she would have it for the weekend she is now in tears. The customer service at this company is appalling and at this point I am thinking about cancelling my order let alone ordering from them again,”

Helpful Report

Posted 7 years ago

Hello Paula, We are very sorry to hear about this. A member of the team will be in contact with you soon. We do apologise for the inconvenience caused. Kind Regards Quick Mobile Fix.

Posted 7 years ago

“Easy process to follow. Very efficient and thorough service. Good value for sold product.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“As soon as I received the handset the battery was faulty. I messaged 3x and the only time they made any contact was to rate them. When I explained then my issue and that I’d had to pay to replace the battery they replied to send it in! Considering had some informed them I’d replaced it, this was a rather unnecessary response. I then requested the link for my review 4x and they kept giving information on my warranty before finally telling me to more of less google where to leave review! The next thing to go wrong was people being unable to hear me on calls. Needless to say, I won’t be using them again. Not just device but service is awful”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, you did not have to pay for a battery as you were still under warranty with us to resolve this, however, you took the phone to another shop to be repaired. If you are having a problem with the phone, please do get in contact so we can advise you further. Kind regards Quick Mobile Fix

Posted 7 years ago

“Phone took ages to come, and arrived broken, wouldn't even turn on. Considering the name of this company, it's a total joke. Worst shopping experience of my life. Never ever use this company”

Helpful Report

Posted 7 years ago

Hello, We are sorry you were having a problem with your order. We have received your phone back under warranty and it is currently in the process for a replacement to be sent out to you. Once we have shipped the order we will be in contact with you via email with your tracking number. Kind regards Quick Mobile Fix

Posted 7 years ago

“I got a I phone 5s when. Received it the phone didn’t even turn on I sent it back from Ireland got it back again it worked for 2 weeks same thing again had to send it back again,now it keeps turning off by itself the battery life goes up and down,I can’t afford to be sending it back again as I need my phone and it’s costs €11 each time to ship,so I have to make use of the phone that I paid 270 for”

Helpful Report

Posted 7 years ago

Hello, We sent the phone back to you in April after having it booked in for repairs and the phone was in full working order if you are experiencing a problem, please do get in contact and a member of the team will be able to assist you further. Kind regards Quick Mobile Fix

Posted 7 years ago

“I phone In great condition.”

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Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very pleased with company”

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Posted 7 years ago

Hello Tony, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“BEWARE when dealing with this company!!! I ordered a phone on 17th June, and they managed to charge my account immediately. I received a standard email, stating 5-7 workdays for delivery. After the 7 days, I contacted them only to receive a follow up email asking me to wait a further 7 working days with no explanation why. After numerous attempts to talk to someone in their customer department (and having to wait for nearly half an hour "on hold") I finally managed to speak to a customer service rep. He told me that the items had been out of stock for a while and could be up to another 20 days before new stock would arrive. When I asked him to cancel the order and refund my money and was told I would have to wait a 10-14 working days for a refund. (so they can take money in minutes but refund in weeks!). At no point was I notified (either at point of order, or proactively after the order, that there was a stock issue or offering me the chance to amend my order (e.g. different phone / colour / spec... or to cancel the order). In my mind they have fraudulently taken an order, with no ability to fulfill it and a "refund" approach that is beyond a joke. I truly hope others have better luck.....but based on my experience if you choose to deal with this company do so knowing there is a risk they will take your money and not send you a phone.”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear about this. A member of the team will be in contact with you soon regarding an update. We do apologise for the inconvenience caused. Kind Regards Quick Mobile Fix.

Posted 7 years ago

“Very quick service. Phone is exactly as described! Will definitely use again!”

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Posted 7 years ago

Hello Sara, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Guys this “company” is one big fake !!!!! They still have my money and they ignoring my emails and holding my money !!!! Liar liars liars !!!! Please never buy from them anything !!!!!!!!! ONE BIG FAKE !!!!!”

Helpful Report

Posted 7 years ago

Hello Katie, We are sorry to hear about the delay. A member of the team will be in contact with you soon regarding an update. We do apologise for the inconvenience caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“My charger port is broken already very disappointed”

Helpful Report

Posted 7 years ago

Hello Kieran, We are sorry to hear this, we have had no correspondence from you regarding this matter. Could you please contact us ASAP so we can resolve this matter if you are still experiencing it. Kind regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews