Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for a refund on an item that I didn’t want, two and a half weeks later. Ordered two phones on same day, one arrived six days later and one arrived two weeks later with no explanation on the reason why. Both phones in good condition but the waiting was very frustrating”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Despite other people saying they'd received their phone really quickly mine took tight to the end of the delivery estimate (and I have a feeling that was only because I commented on this). When it came discovered a fault on it. Because they never answer the phone any query takes ages. Eventually I got in touch with PayPal as. Things were going so slowly Most of the emails i get are polite and helpful but because you're very lucky if you manage to get them on the phone do you start to have doubts about the stature of the company. I've now returned the item (postage paid by them which is good) and I'm hoping that I can update with info that I've been refunded for the purchase. If they upped their game communication wise then I would have given them a better rating even after receiving a faulty item.”

Helpful Report

Posted 7 years ago

Hello Caroline, We are sorry to hear you were having problems with your order. This matter will be investigated and your feedback has been taken on board Kind regards Quick Mobile Fix

Posted 7 years ago

“RIP off merchants”

Helpful Report

Posted 7 years ago

Hello Joanne, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated. Kind Regards Quick Mobile Fix

Posted 7 years ago

“I wish there was no stars at all as I would never give you even 1 star! after 2 months of having my phone at your repair center for a silly screen replacement, you sent me the phone still not working! I have called so many times asking for my phone and for a refund and I have already complained to the trading standard agency about your bad service. I would never recommend anyone to work with you! to anyone reading this AVOID! bad customer service, busy line at all time, no communications and took them 2 months to send me my phone back still not working!!!!”

Helpful Report

Posted 7 years ago

Hello Claire, We are sorry to hear about this. A member of our team has contacted you via email to resolve this issue. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Total and utter waste of time, that's all I am going to say.”

Helpful Report

Posted 7 years ago

Hello, We do aim to repair within 48 hours, however, we can experience delays depending on the nature of the fault, however, we did keep you updated on your repair tracker. We do sincerely apologise for any inconvenience this may have caused, kind regards Quick Mobile Fix

Posted 7 years ago

“Didn't have the phone they advertised, no email stating this,then took days to reply, then offered same phone in different colour! said they'd post that night, received email confirming they'll pay next day? complained via email, no response not answering phone calls, no replies and still no phone 2 weeks later!”

Helpful Report

Posted 7 years ago

Hello Glen, We are sorry to hear this, a member of the team will be in contact with you soon to discuss your order. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“great and fast service”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Wish I could give zero. Ordered on 26 June. Today 10 July no phone and I have to wait 3 weeks for a refund. They do not respond to email and had to make 200 redials to get through 4 times where each wait once connected, was 20 to 30 minutes. It is always the same guy (Adam) that answers and he has to tell lies - I'd hate his job. After 7 working days - 1st call - assured it would ship that day After 8 working days - 2nd call - assured it would ship that day After 9 working days - 3rd call - assured it would ship that day After 10 working days today.....assured it would ship same day - asked for refund - don't believe the lies any more now will have to wait 3 weeks more to get my money.... Avoid at all costs”

Helpful Report

Posted 7 years ago

Hello, We are very sorry that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has been cancelled and processed for a refund as requested.We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Good product, on time delivery”

Helpful Report

Posted 7 years ago

Hello Angelos, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very quick thank you”

Helpful Report

Posted 7 years ago

Hello Edward, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Delivered when they said they would very good price for a iphone 6 and works like new.”

Helpful Report

Posted 7 years ago

Hello Zachary, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great service”

Helpful Report

Posted 7 years ago

Hello Richard, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Excellent service great products very happy I would recommend this company to everyone. Really good safe place t”

Helpful Report

Posted 7 years ago

Hello Richard, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Speedy response to my questions, and the service was excellent”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Instant quote and excellent service”

Helpful Report

Posted 7 years ago

Hello Abigail, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered 2 x grade A I phone 7 and they were more like grade C - no response from quick fix on this and didn’t get what i payed for . Customer service non existent really”

Helpful Report

Posted 7 years ago

Hello Kevin, We are sorry to hear this, we have had no correspondence from you regarding this matter. Could you please contact us ASAP so we can resolve this matter if you are still experiencing it. Kind regards Quick Mobile Fix

Posted 7 years ago

“They reduced the quote from £103 to £75. I rejected and they returned my phone. Unfortunately they decided to keep the original packaging and phone charger making it difficult for me to sell elsewhere. They then emailed me to say that they lost the charger. Not a great experience”

Helpful Report

Posted 7 years ago

Hello, The condition of the phone is different to what you booked in this is why there was a reduced offer. You accepted the offer and the funds have now been processed within our 3-5 days timescale if you were unhappy with the offer you could have rejected this and we would have returned your item. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“I ordered my phone as of the 30th of June qnd after 6 days they've stated my phone was dispatched which was great news, but now after 3 days I rang the courier who told me they have no record of the shipping number given to me and I feel completely scammed, nobody replies to emails and the phone line is always just, if I don't hear a response soon I will take legal action. Absuotley furious”

Helpful Report

Posted 7 years ago

“I was offered £161 for selling my phone, only offered £140 from Envirophone. My phone was in fully working order and in good condition. This was stated in the original offer. When they received the phone and assessed it, they sent back an offer of £91. They bated me with a price which they were never going to honor. Use envirophone, they give you a guaranteed price.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear about this.The condition of the phone is different to what you booked in this is why there was a reduced offer. You have rejected the offer and it will be sent back to you. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“I have been waiting for my phone to be delivered for 11 days now and am getting very fed up. They don’t answer your calls and i feel like i have been majorly ripped off if i dont have my phone by tomorrow i will be reporting it to the police posting on every social media and taking them to court to sue them. Absoloutly horrible site. Awful service. Can’t contact them. Want to make sure they never get another penny by doing this to any more innocent people. To us this is a lot of money we work hard for it. Others like this site con and very displease about it. I just want my phone as this is getting ridiculous now. Would be happy if they would respond to my email and called me. Definately do NOT recommend to anyone!!! Let alone my friends. Worst experience ever. Put me off online everything!”

Helpful Report

Posted 7 years ago

Hello Antonio, We are sorry to hear that there has been a delay in your order. We do aim to dispatch within 5-7 working days although delays can occur to quality control checks. A member of the team will contact you soon with an update. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews