Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. Minimum wait of 30 minutes . Keep saying “ wait 7 working days “ after that “ wait 24-48hours “ been waiting for 14 days . Open a PayPal case , been refunded in few days .”

Helpful Report

Posted 7 years ago

Hello, Our phone lines can get busy and you can email in on customersupport@quickmobilefix.com and member of the team will respond to you in 24 hours. Your order has already been refunded as requested. Kind regards Quick Mobile Fix

Posted 7 years ago

“Great service and amazing product. I’m really happy with my refurbished phone and was happy as the phone had arrived between 5-7 days which was the expected delivery time”

Helpful Report

Posted 7 years ago

Hello Caitlin, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Fast and good”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“highly recommended”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Offered less than advertised price when condition was fine. Crooks! I'll be reviewing you on every site I can find because you take money away from good, honest people and it's not fair.”

Helpful Report

Posted 7 years ago

Hello, The condition of the phone is different to what you booked in this is why there was a reduced offer. You accepted the offer and the funds have now been processed within our 3-5 days timescale if you were unhappy with the offer you could have rejected this and we would have returned your item. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“It took around one month to receive payment, no communication from the beginning, constantly asked for updates on what was taking so long, rude/vague replies received, told will get an update from finance team, never received. Payment amount went down twice, no information received. Awful service will never use this company again.”

Helpful Report

Posted 7 years ago

Hello Laura, The condition of the phone is how we received it and this is why there was a reduced offer. As we state on the website and the email, we require a response to the offer within 7 days or the order is automatically processed. You did not respond back to us within the timeframe we advised so we continued with your order Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Got the advertise price”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Price as quoted, simple way to get money back for your old phone! Bank transferred as promised.”

Helpful Report

Posted 7 years ago

Hello Rachael, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Emailed customer 2 days after I placed the order to cancel my order the sent an email asking why, which I replied to straight away no reply. Emailed again today got an email telling me that orders are dispatched 5 to 7 day and if I hadn't heard by the 10th day to contact them which would be a Saturday which they don't count. But there was no mention of cancelling the order and refunding the payment which is what I had asked.”

Helpful Report

Posted 7 years ago

Hello Kevin, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. We will be in contact with you soon. We do apologize for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Cancelled an order as they were unable to supply phone.Told it would take 7-10 working days to refund. Now on day 18 and have had to involve trading standards and my card provider to get a refund. Said they had lost my order reference which I have supplied them. It would seem that the phones advertised are not ready for dispatch and they try and find them once the order is placed! For anybody looking for a cheap phone avoid quick mobile fix.”

Helpful Report

Posted 7 years ago

Hello Tony, We are very sorry that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has been cancelled and processed for a refund as requested.We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“BEWARE!! DO NOT USE THIS COMPANY I ordered and paid for an IPhone. and asked if I would get it by a date before my holiday. They would not confirm that I would, so I cancelled it and bought one elsewhere with next day delivery. They told me I would get a refund within ten to fourteen days. That was on 4/6/18, it is now the 11th July, and despite my emails to them I still have not got it. I keep being told it is a problem with the finance department ,even though I have told them I do not believe it. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 7 years ago

Hello John, We are very sorry that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has been cancelled and processed for a refund as requested. Please note refunds take up to 10-14 working days We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Payment was five days late”

Helpful Report

Posted 7 years ago

Hello Amanda, We are sorry to hear this, we do process payments within 3-5 working days. Your funds were processed to your account within this timeframe. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Good quality, the phone is working perfectly just as described.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“No answer from customer services! I'm on day 8 of waiting, I wish I had read the hundreds of reviews before ordering :(”

Helpful Report

Posted 7 years ago

Hello Gemma, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. We will be in contact with you soon. We do apologize for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Have to be patient, as they took up to the very last minute to despatch the phone, but at the end of the day they delivered exactly what was promised. If you want the phone tomorrow, go somewhere else, but if you can wait for the seven working days for the phone to be despatched then you get an excellent product at a great price.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Not over happy about the delivery and communication, however the phone was in excellent condition, as it was a grade C - Good.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“absolutely terrible service. have waited for a refund and have not received in in over 2 weeks. have reported to trading standards and still no response. please do not buy from here, if I could give them them 0* I would, they're a sham company and I'm sure all the good reviews are written internally!”

Helpful Report

Posted 7 years ago

Hello Katie, We are very sorry that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has been cancelled and processed for a refund as requested. We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“The phone is in good condition and most importantly it came on time! But the silence between the order confirmation and the delivery was just a tiny bit worrying. Overall it’s good!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“My phone has gone missing with the delivery company, contacted Quick mobile , promised they will send a replacement within 1-2, it has been a week now, the phone is constantly busy, every time I manage to get hold of someone, they ask me to explain over and over again the same story and keeps saying that they look into it and will update me later. IT IS ABSOLUTELY RIDICULOUS. they won`t refund my money either as they keep promising next day priority dispach. I am definitely taking this further.”

Helpful Report

Posted 7 years ago

“Quick delivery, iPhone in excellent condition, so far all good.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews