Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID, AVOID,AVOID. Sold me a phone that was not as advised. Sent back for refund. They acknowledge received and would refund, but never did. Had to eventually claim back through PayPal. There was excuse after excuse, they basically did not want to refund. Don't trust this company!!!!”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Didn’t give me as much as they said they would when I sent the phone in and took ages to process the order.”

Helpful Report

Posted 7 years ago

Hello Donna, The condition of the phone is different to what you booked in this is why there was a reduced offer. you accepted the offer and the funds have now been processed. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“First of all, I purchased an iphone 7 champagne gold on 7th June and got an email on 8th June telling me that the phone I ordered was not available in the colour I order. They offered me an iPhone 7 in black and refused. On the 10th of June I requested that the order be cancelled and my money refunded after back and forth emails in which I received vague answers to the question of how long my order had been delayed by. On the 11th of June I received notification from APC-Overnight (their courier) that my order had dispatched for delivery. Minutes after the notification I received an email from QuickMobile Fix that my order had not been shipped. I email them to find out what was happening and they confirmed that the phone had been shipped even though I had told them to cancel the order. Courier claimed they attempted delivery on the 12th of June, I was home and no one did. I arranged with the courier to on 15th June and it was delivered. I drove into QuickMobileFix office at 41-43 Roebuck Road and handed in the phone on 16th of June. I was told I would receive a notification on the day. When I emailed them on 18th June to enquire about my refund they were unaware that phone had been returned. When acknowledged that they had received the phone they said my refund would take 10-14 working days to be process. My refund took 17 working days to hit my account after chasing on the 14th working day. From the 8th of June to 6th July I interacted with 10 respresentives of QuickMobileFix all of whom were unhelpful. Even when they processed the refund they didn’t bother to notify me with an email. Very bad experience. Pathetic to honest.”

Helpful Report

Posted 7 years ago

Hello, We are sorry there was a delay with shipping your order and experiencing a problem. You requested to return the phone for a refund which has been completed to your account. We do sincerely apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Excellent service. Product (iPhone 7+) was exactly as described. Will definitely use them again.”

Helpful Report

Posted 7 years ago

Hello Athole, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The payment took about 3 weeks after approval to reach me”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, we do process payments within 3-5 working days. Your funds were processed to your account within this timeframe. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Excellent phone , good quality , good condition and a bargain at this price , would definitely buy off you again”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I ordered Iphone 6s plus platinum quality and I’m extremely happy with my purchase. The phone is in very good condition and it looks like new. The life of the battery was 100% when I received it which surprised me because after all it was a refurbished, second-hand phone. The only flaw that the phone has is a light spot around the home button which is visible when you look at the screen from a certain angle. My guess is that the home button has been changed. However, it’s barely visible and it doesn’t affect the performance of the phone. Even though, I was a bit worried after I read the negative reviews on their website the delivery was fast and on time- I received my phone after 8 days. Overall, I think Quickmobile provide good customer service and decent electronics devices at a good price. I am one happy customer!”

Helpful Report

Posted 7 years ago

Hello Maria, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick to send phone waiting over a months for refund upon return. Poor communication. Waste of time.”

Helpful Report

Posted 7 years ago

Hello Carl, We are sorry to hear this, a member of the team will look into your order and will be in contact with you soon with an update Kind regards Quick Mobil Fix

Posted 7 years ago

“Very good service, quick delivery and good product.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ripped off”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Good all the way”

Helpful Report

Posted 7 years ago

Hello Hussain Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick service”

Helpful Report

Posted 7 years ago

Hello Rayner Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great phone at a great price!”

Helpful Report

Posted 7 years ago

Hello Zoe Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Excellent service and good communication from beginning to end”

Helpful Report

Posted 7 years ago

Hello Richard Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Excellent service paid what they offered”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great service. Quick sale.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The quote was £115 but I ended up getting £77. Apparently due to a faulty button, which was wrong. All the buttons worked fine.”

Helpful Report

Posted 7 years ago

Hello, The condition of the phone is different to what you booked in this is why there was a reduced offer. You accepted the offer and the funds have now been processed within our 3-5 days timescale. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Very prompt service and payment. Very good price offered.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“They did the job. I got a relatively up-to-date phone (Samsung Galaxy S7) for a pretty good price (£190). However it is Grade C refurbished and that was not specified before I purchased it, and I could not find a good description of what "Grade C" actually means on the website.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“sent off my old phone to be sold, and heard nothing back from quick fix mobile, even when my order showed as received with the new revised quote, I was not sent an email or contacted to let me know. On the tracking page I was not able to accept or reject the offer, so had to wait the 14 days to automatically accept the offer. Again, wasn’t contacted to say that the payment value was finalised/quote going ahead, or when the payment was made. Was all a bit of a guessing game really and didn’t feel in control of my order.”

Helpful Report

Posted 7 years ago

Hello, The condition of the phone is how we received it and this is why there was a reduced offer. As we state on the website and the email, we require a response to the offer within 7 days or the order is automatically processed. You did not respond back to us within the timeframe we advised so we continued with your order Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews