Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service would definitely use again”

Helpful Report

Posted 7 years ago

Hello Lisa Thank you for taking the time to leave a review. your feedback is much appreciated. Kind regards Quick Mobile Fix

Posted 7 years ago

“Waited 3 weeks today for a phone and a week tomorrow for a refund the service is absolutely disgusting I didn't receive any email to say why my order was late until I sent several emails and got several excuses!, you cannot get through to them on the phone line either. Trading standards is being contacted for sure!”

Helpful Report

Posted 7 years ago

Hello Abi, We are sorry there was a delay in shipping your order. We have received your email and a member of the team will be in contact with you soon as we respond to emails within 24 hours. Kind regards Quick Mobile Fix

Posted 7 years ago

“In short do not use this company ever. I ordered my Wife an iPhone 6s on the July 3rd. The description was good condition. I was slightly surprised by the fact it would take them 7 days to ship it but in the end I thought sod it, that will be fine. The iPhone arrived on Friday 13th, I eagerly opened the bag and paper thin card to find a phone wrapped in thin bubble wrap. And guess what ? It had a cracked screen! So I checked back on the order description to ensure that I had in fact ordered good condition and not with a crack, I was right it said good condition. So I thought oh well let’s give customer services a call I am sure it will be easily sorted. Well, how wrong was I. The whole experience was as if someone was carrying out the infinite monkey experiment. My first call was with a chap who’s name I forget, but he was useless so it does not matter. Started by denying that it was their problem and it was down the courier not due to the fact it had literally been wrapped in paper to do the 250 mile trip from Ilford to Liverpool. He stated that the only remedy was to have the phone sent back to them so they can asses the damage and further blame the courier, not their inept packing and then resend me a phone if they felt it was needed. So at this stage I agreed, and he would send a courier on Monday to pick the phone up and resend one out that would arrive on Thursday. Foolishly I started to read more reviews about this company and other peoples bad experience, no refunds, phones disappearing etc. I thought it wise to call them again, to at least get an email from them outlining what would happen with the phone and when I would get another one. It took me 3 hrs and 226 attempts to get through to them. I was greeted by a chap called Adam, who I think had left his solitary brain cell at home that day. So after a rather painful conversation with Adam I finally got an email saying that they would pick the phone up on Monday and deliver a new one by Thursday. The problem I have now is, I suspect that if let this cracked screened phone leave my possession on Monday, it is unlikely I will ever see my money or a phone again. So, ultimately I think my only option is to cut my losses and have the phone fixed myself. So back to my originally point if you are looking for a quick and easy solution to buying a phone or having one repaired. Do not go anywhere near this company. Oh and I don’t want a free phone case for doing this review.”

Helpful Report

Posted 7 years ago

Hello Ben, We are sorry to hear the problem you have experienced. Your information has been forwarded to a member of the management team and they will be in contact with you soon Kind regards Quick Mobile Fix

Posted 7 years ago

“Some time button stuck, it's take Too much time Open app. Some time iPad hang...”

Helpful Report

Posted 7 years ago

Hello Mahamad, We are sorry to hear this, you have spoken to a member of the team who has advised you to return the phone so we can rectify this under your warranty. Kind regards Quick Mobile Fix

Posted 7 years ago

“Fab service. Quick paced and delighted with sum of money received. Would 100% use again.”

Helpful Report

Posted 7 years ago

Hello Thank you for taking the time to leave a review. your feedback is much appreciated. Kind regards Quick Mobile Fix

Posted 7 years ago

“although communication was poor, overall service provided was good.please just keep your customers updated when they call, email. It takes too long to get through.having said that i am happy to recommend the service and will use the service in the future.”

Helpful Report

Posted 7 years ago

Hello Thank you for taking the time to leave a review. your feedback is much appreciated. Kind regards Quick Mobile Fix

Posted 7 years ago

“Very poor customer service. After waiting over two weeks for any kind of information I finally got an email saying that my order has been dispatched , however when I called APC Overnight they didn't know anything about it.”

Helpful Report

Posted 7 years ago

Hello, We processed your order on a Saturday to avoid any delays, our courier collects and deliver Monday to Friday only. The courier will only have a record when they come to collect orders and scan each order on there system (Monday) Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“The service was everything you promised, and the phone was in near perfect condition, with a very strong battery. The phone was even a slight upgrade on what I ordered, and I’m very pleased with it.”

Helpful Report

Posted 7 years ago

Hello Trevor Thank you for taking the time to leave a review. your feedback is much appreciated. Kind regards Quick Mobile Fix

Posted 7 years ago

“Phone never turned up and refund is taking far to long 10-14 days yet you get paid instantly disgusting customer service not direct contact number you can actually get through to as it constantly engaged email reply are generic and avoid quotation asked, complete fraud of a company and will Be reporting to trading standards”

Helpful Report

Posted 7 years ago

Hello Daniel, We are sorry to hear this. We do issue a refund within 10-14 working days. Looking at your order the refund was completed on 13/07/2018. Kind regards Quick Mobile Fix

Posted 7 years ago

“Very efficient!”

Helpful Report

Posted 7 years ago

Hello Thank you for taking the time to leave a review. your feedback is much appreciated. Kind regards Quick Mobile Fix

Posted 7 years ago

“Great service super fast. Sent and the exact amount in my bank within days”

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Posted 7 years ago

Hello Melanie Thank you for taking the time to leave a review. your feedback is much appreciated. Kind regards Quick Mobile Fix

Posted 7 years ago

“Speedy efficient service & good value for money”

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Posted 7 years ago

Hello Paul Thank you for taking the time to leave a review. your feedback is much appreciated. Kind regards Quick Mobile Fix

Posted 7 years ago

“The process from start to finish was simple and easy. From uploading my phone information, receiving a quote and then my money took around a week. The only downside was that it took a week for my money to come in but I did begin the process at the end of a working week”

Helpful Report

Posted 7 years ago

Hello Nikki Thank you for taking the time to leave a review. your feedback is much appreciated. Kind regards Quick Mobile Fix

Posted 7 years ago

“Great price, great service & really helpful buy with confidence thanks”

Helpful Report

Posted 7 years ago

Hello Dave, Thank you for taking the time to leave a review. your feedback is much appreciated. Kind regards Quick Mobile Fix

Posted 7 years ago

“Quick Mobile Fix is an absolute scam. They quoted me the highest price for my phone and free returns so I chose to sell my phone to them. Two weeks later I receive part of the money I was expecting. I have emailed them everyday for a response and only once they emailed back to say they sent me a new revised quote and that I accepted it. I DID NOT RECEIVE ANY REVISED QUOTES AND DID NOT ACCEPT ANYTHING OTHER THAN THE ORIGINAL PRICE. They have lied, kept part of my money and my phone and won’t get back to my emails. I have reviewed them on Trust Pilot and they have reported my reviews as spam! They are regulated by the FCA but don’t have a complaints process and do not get back to emails within 24 hours as they state. I email everyday and no response by email for over 2 weeks! Do not buy or sell they are scammers! Still waiting to get this resolved!”

Helpful Report

Posted 7 years ago

“Very happy quick delivery and it is exactly as they said on the website.”

Helpful Report

Posted 7 years ago

Hello Sally-Anne, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Mobile fix had good service, were honest and on time. Good quality refurbished phone was rooted but can be fixed easily. Altogether a good experience.”

Helpful Report

Posted 7 years ago

Hello Kaia, Thank you for your review, we are so happy you are pleased with your order and our service. If you do have a problem with the phone, please do get in contact Kind regards, Quick Mobile Fix

Posted 7 years ago

“Amazing phone very fast delivery”

Helpful Report

Posted 7 years ago

Hello Annmarie Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Good service”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very good customer service phone is perfect”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews