Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The microphone in the phone does not work”

Helpful Report

Posted 7 years ago

Hello Julie-Ann, We are sorry to hear this, you contacted us over the weekend informing us of this issue and a member of the team has responded back to you to advise you on how we will rectify this matter under your 12-month warranty Kind regards Quick Mobile Fix

Posted 7 years ago

“They finally fixed my iPad”

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Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“I was quoted one price then after review the price dropped by over half which was fine i wanted a quick sale. Unfortunately it took over a month and a lot of back and forth for me to receive my money. The staff were helpful to a point but they took a long time to sort out my issue. Because of this I will not use this service again”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, we do process payments within 3-5 days and should display in your account within this timeframe. Looking at your order everything was processed within the timescale so we are unsure why it took this long to receive. Kind Regards Quick Mobile Fix

Posted 7 years ago

“I got the best price for my Samsung S8, £60 more than anyone else. It took 7 days to get my money from when it passed the check.”

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Posted 7 years ago

Hello Lee, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Awful, will offer you half of the original value then take over two weeks to pay, wits I had used other sites I previously have used. You maybe get offered £10less but that’s what you get”

Helpful Report

Posted 7 years ago

Hello Kaj, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Excellent service and will definitely use them again.”

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Posted 7 years ago

Hello Celeste, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Bought an iPhone 5 refurbished. It keeps buzzing on and off for no reason, the signal is awful - the battery dies around 10% and is very quick to lose charge overall. I told them I need a phone as I have a heart condition and no other way of calling for help and they told me to return it after telling me to make sure I was using a real apple charger! I was. Then it will take 7 working days or more! I'm stuck. Can't and won't use again. Poor after service”

Helpful Report

Posted 7 years ago

Hello Stuart, We are sorry you are having a problem with your phone, you discussed this with a member of the team and advised to send the phone back. If you require a phone in the meantime we do have a courtesy phone service you can use. Please contact the team and they will be able to assist you with this. Kind regards Quick Mobile Fix.

Posted 7 years ago

“The whole experience was awful, to say the least. It took 17 days from the date my goods were received until payment was received. This was after 7 emails and 3 very long phone calls and 2 promises that payment had been made. I would not use this company ever again or recommend them to anyone. They need to take a good look at their customer service and make sure they keep to the website statement and name of QUICK.”

Helpful Report

Posted 7 years ago

Hello Jane, We are sorry to hear this, we do process payments within 3-5 days, however, there was an error which we rectified on our side ASAP. We do apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“I purchased a refurbished iphone 6 plus on the 30th of April, it arrived promptly which i was pleased about. However, after having used the phone for only a few hours, the phone started freezing for short periods of time. Throughout the week, the periods of time the phone would freeze for became longer and longer, so i decided to contact QMF. They told me to restart my phone, which i had obviously already tried. On saturday the 5th, my phone completely froze for six hours. On the following day, my phone screen froze and did not unfreeze at all, so i emailed the company once again and requested a refund or replacement. They asked me to remove any passwords or icloud accounts on the phone, and i said that i clearly could not do this as the phone screen was faulty and the phone was unusable, so i was asked to include the details in an email, which i did. They sent me a freepost label on tuesday and i sent the phone off on thursday due to post office hours. On monday, they told me they had recieved the phone and a replacement would be sent within 2-4 working days, and on tuesday emailed me to say that no testing or repairs could be done until i sent them my passwords as i had not removed my icloud and passwords, despite the fact i had included them already, and included them both on paper in the parcel. So i sent my passwords once again in an email and specified that i was not expecting a repair, i wanted either a refund or replacement, as i was well within the time limits for refund or replacement in their policies. It's now friday the 18th and i still have not received confirmation of dispatch, or recieved any updates about my order that i have not specifically asked for, despite being told i would be regularly updated with information. Overall, i think this company is dodgy and doesn't care about their customers. I feel that i've been ripped off and all i want is my money back or a working version of the phone that i paid for. I've been without any type of working mobile phone now for 13 days and i'm absolutely sick of waiting to receive decent customer service from this company.”

Helpful Report

Posted 7 years ago

Hello Jasmine, We are sorry there was an issue with your phone. We received the phone back and processed your order within 2 days and issued a replacement, unfortunately, there was a delay in shipping the replacement. We asked for you to remove the personal data before sending which you are able to do without using the phone. Your feedback has been taken on board and apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“They advertise 24/48 Hour turnaround on repairs. So far 8 days and I have been told 3 different stories. 5 days ago I was told it was fixed and would be with me in 24 hours. 2 Days ago I called up and was told it has been fixed and is being tested and it will be with me in 48 hours. Today - 8 days after receipt of the phone they tell me they are out of parts and the parts will take 7-10 days. Absolute liars. 3 completely different stories. Oh and if you telephone, except to be in a queue for 30 minutes. And I am still waiting for an explanation which has not come. I have asked for an explanation to receiving 3 different explanations and all I got was a standard email reply. Two of these pieces of information are in writing. Appalling Company, go anywhere else but here.”

Helpful Report

Posted 7 years ago

Hello, We did contact you to inform you that we needed to wait for more parts to arrive in stock to complete the repairs. We made you aware that the parts were not in stock and we will need to wait or we can return the phone back to you, however, you were happy to wait. The parts are arriving in shortly and your device will be repaired as a priority. We do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“It was a quick easy transaction and speedy delivery. When I rang with a query it was dealt with quickly and efficiently.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Misguided and needed to get outside agencies involved to get what my phones were worth, even tho they were in working order I was paid out for faulty phones.”

Helpful Report

Posted 7 years ago

Hello Jackie, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards Quick Mobile Fix

Posted 7 years ago

“My phone took over two weeks to arrive back to me and when i did my sim card was not returned with it. I tried to get this resolved and was told they had lost it and that i should contact my provider and get a replacement. Absolutely awful.”

Helpful Report

Posted 7 years ago

Hello Lucy, We are sorry to hear this, we do advise when sending a device not to include accessories, SIM cards and memory cards as we are not liable for loss, however, if you speak with your network provider they can issue you a new SIM. Kind regards Quick Mobile Fix

Posted 7 years ago

“I strongly advice to read through all the 1 star ratings (and see how many of them there are and notice the anomaly of the proportion of 1 star vs. 5 star ratings) and think twice whether you want to risk it and use this company. Be prepared for huge delays, price cuts (if you are selling your phone to them), busy telephone lines, helpless templated e-mails and fights to get your devices and money back. If you decide to use this company: Pay by credit card or Paypal and have a paper trail of everything. Mentioning Citizen Advice, police or Customer Act 2015 to them does not help, you really have to do that before something happens. I got my money and phones back in 10 days since I finally escalated a process in Paypal. Before that, there were just "slight delays in transit", "your repair is being treated as a priority", "we have lost a button from your phone causing a delay" excuses for almost 10 weeks. That is far from quick mobile fix, if you ask me. I don't know what would have happened if I didn't escalate the process in Paypal.”

Helpful Report

Posted 7 years ago

Hello, We are sorry there was a delay in repairing your devices. Unfortunately, there a part was miss placed by human error, however, we informed you of this right away and advised we would replace this part. We do sincerely apologize for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Would like to return my purchase”

Helpful Report

Posted 7 years ago

Hello Rachael, You contacted us informing us you would like to return your order, however, we have not received your order. Please follow the returns instructions that we sent to you via email or if you have already sent the phone please provide your tracking number. Kind regards Quick Mobile Fix

Posted 7 years ago

“Was as recommendeed”

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Posted 7 years ago

Hello Lincoln, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“I received the money for my old phone without any fuss.”

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Posted 7 years ago

Hello William, Thank you for your review. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 7 years ago

“Quick n easy but emails can get lost in Junk mail”

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Posted 7 years ago

Hello jiten, Thank you for your review, we are so happy you are pleased with your order and our service! Please select 'not spam' at the top of your emails from us if they are still appearing as spam. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very prompt delivery”

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Posted 7 years ago

Hello June, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Best price for recycling my mobile phone. Easy to use process for selling my phone.”

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Posted 7 years ago

Hello Christopher, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews