Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“Fast delivery”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Receive a phone in high-quality condition nearly brand-new. First time ever I received a reconditioned phone in such a top quality condition.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Arrived in good working condition”

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Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Phone arrived when it was said it would arrive. Phone works till now - which is only a month or so.”

Helpful Report

Posted 7 years ago

Hello Elizabeth, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Nothing for coment”

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Posted 7 years ago

Hello, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 7 years ago

“Very happy with the iPhone and service. Extremely professional and trustworthy. Recommend to anyone considering buying a refurbished iPhone.”

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Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Good service. Received money on time. Thanks”

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Posted 7 years ago

Hello Anil, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“I did not realise it would take so long to receive my phone this should have been made clearer upon purchase. The helpline was a nightmare to get through to. Now the phone is not working and will have to be sent back FOR REPAIR!!!!! Not happy certainly won’t be buying from here in future.”

Helpful Report

Posted 7 years ago

Hello Marie, We ship orders within 5-7 workings days, your phone was shipped on the 5th working day. We are sorry to hear you are having a problem, however, we will have this matter resolved for you ASAP. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Your company is shockingly poor. Not only did you fail to send a phone that works, you do not answer the phone and you have now on at least 6 occasions said you would return my money and nothing has come. 17 April - It will then be tested and then refunded.The time scale for this process can take up to 10-14 working days. 30 April - It has now been cancelled and a refund will be processed within 10-14 working days. 18 May - I have passed your details onto the finance department for investigation. You should see the funds within the next 72 hours. 21 May - I have looked into your order and see there has been a delay on the refund, unfortunately, there has been a system error and has not booked the refund correctly. We have forwarded your information to the finance department to correct this and the funds will be in your account within 72 hours 21 May - I can confirm a payment has already been issued back onto your account and should be cleared by the end of today or tomorrow at the very latest. 23 May - Your refund is currently being processed and you will see the funds shortly 23 May - Your order has been fully refunded and you should see the funds within 24 hours 24 May - I can confirm a payment has already been issued back onto your account and should be cleared by the end of today or tomorrow at the very latest. 24 May - Please check your bank by the end of the day tomorrow. It should also be noted I have asked a manager to call me three times and no-one has called.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear you are having problems with your order. Your feedback has been taken on board and the manager will be in contact with you soon to discuss this further. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Prompt payment and clear instructions, would trade with again.”

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Posted 7 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Easy and very fast service. Would use again”

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Posted 7 years ago

Hello Nancy, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Stop asking for a review you’re sending too many emails requesting this. Makes you seem desperate”

Helpful Report

Posted 7 years ago

Hello, You should have only received one email regarding feedback, we will look into this and apologise if you received any more than on. Kind regards Quick Mobile Fix.

Posted 7 years ago

“Quick easy service. Will defo recommend and use again”

Helpful Report

Posted 7 years ago

Hello Natalie, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“The original quote drppped by half. The money transferred took about 6 days.”

Helpful Report

Posted 7 years ago

Hello Caroline, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed and will be in your account within 3-5 days. Kind Regards Quick Mobile Fix

Posted 7 years ago

“There were no problems during the process.”

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Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Always stayed in touched me me, if I got in touch with them I had very quick replies back, phone was in a lot better condition than I expected In fact it was perfect!!”

Helpful Report

Posted 7 years ago

Hello Tina, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great customer service”

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Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Horrendous experience! Paid £420 for a phone which never arrived. Was fobbed off with various emails telling me not to cancel as my device would be sent out “soon”...soon never came so I cancelled. Upon cancelling i was told I wouldn’t get my refund for 10-14 days. How can a company justify keeping someone’s money for up to 2 weeks when they haven’t fulfilled their side of order. 11 days after cancelling, QMF decided to ship the phone out to me anyway even though they knew I didn’t want it. Told me if I wanted my money back i’d have to return it and then wait ANOTHER 10-14 days. After a lot of arguing, the customer service manager rang me back and told me he’d ensure i’d be refunded in the original time frame...I wasn’t. Had to make a lot of threats of small claims courts but I finally got my money back. Check other review sites and social media, especially Twitter to see what fraudsters these guys are. I have made official an complaint to action fraud and trading standards, as have many others. I advise anyone affected by this dodgy company to do the same so they can be shut down.”

Helpful Report

Posted 7 years ago

Hello Laura, We are sorry there was a problem with your order. Unfortunately, when you requested a refund there was an error and the order was dispatched. We arranged for the item to be returned so we could issue a refund as requested. We received the phone back and a refund has been issued. We do advise refunds take 10-14 days to process. Your order will be looked into further as well as your feedback is taken on board. We do sincerely apologize for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Stay away from this lot, they're either dishonest scammers or just plain inept. I ordered a good condition iPhone 7 on March 1st. According to their own definition this would mean a device with some marks on the back and sides but nothing that wouldn't be covered by a case. What I received was a phone in poor condition with a hastily-applied and very bubbly screen protector installed. On removing this I discovered that the screen was badly scratched, chipped and had a bright spot indicative of the digitiser being damaged. This was despite one of their "quality control" stickers. I returned the phone for and asked for a refund, which I was promised on March 13th after they confirmed receipt of the returned phone. What followed was a month of excuses and apologies but no actual refund. In the end I issued an ultimatum threatening to recover the money via my credit card company if they failed to pay up. This was ignored. I approached my credit card company and they recovered the money on my behalf. Presumably had I not taken this action they would have continued to withhold payment. I can see from other reviews that I'm not alone here.”

Helpful Report

Posted 7 years ago

Hello Chris, We are very sorry to hear this. We do process refunds within 10-14 working days, however, there was an error with payment which was rectified ASAP. We do sincerely apologize for any inconvenience Kind regards Quick Mobile Fix

Posted 7 years ago

“Quick repair, good price, fast return”

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Posted 7 years ago

Hello Stephen, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews