Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was clear and payment for my phone was prompt. When I had a question to ask, their supporters team responded quickly”

Helpful Report

Posted 7 years ago

Hello Nekeshia, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered a phone sent one that the mic did not work to listen to music, replaced it after a 3 week wait with one that did not charge from the off. I thought all phones would have had basic checks to ensure they work. Now waiting for a refund for 3 weeks with no one responding to my emails.”

Helpful Report

Posted 7 years ago

Hello Karen, We are sorry to hear there was a problem with your order. We are currently processing your refund and this should show in your account within the next 48 hours. Please do accept our apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“THIS COMPANY AND ITS WORKERS ARE BIG TIME SCAMMERS. I AM SEEKING LEGAL ACTION AGAINST IT BECAUSE I PURCHASED A PHONE IN THE AMOUNT OF £400. THEY CLAIMED THAT THEY WOULD DELIVER IT WITHIN 5 BUSINESS DAYS AND THEY DID NOT. I TRIED CALLING THEIR TELEPHONE NUMBER AND USING THE CHAT BUT NO ONE EVER ANSWERED. AFTER A MONTH OF THEM MAKING EXCUSES FOR THE DELAY AND PROMISSING THAT IT WOULD BE DELIVERED IN 24H, I QUIT WAITING AND CANCELLED THE UNFULFILLED ORDER. THEY SAID THAT IT WOULD TAKE UP TO THREE WEEKS FOR THE REFUND TO BE IN MY ACCOUNT. IT HAS BEEN TWO AND HALF MONTHS AS OF THIS DATE AND THEY STIIL HAVE NOT RETURNED MY MONEY. I HAVE LOST COUNT OF THE TIMES THEY HAVE GARANTEED (UNAPOLOGETICALLY) THAT THE MONEY WOULD BE IN MY ACCOUNT WITHIN 24 HOURS. SHAMELESS SCAMMERS!”

Helpful Report

Posted 7 years ago

Hello Sandra, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Excellent service, very simple to use, would use again and recommend”

Helpful Report

Posted 7 years ago

Hello Denise, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Paid the amount quoted and with a direct transfer - took a bit longer than some others and not much communication.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased our recycling service and we will take your feedback onboard. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I know your web site says 7 working days to receive your purchase but that timeframe is ridiculous if the phone is on the shelf surely it doesn't take someone 7 days to pick off the shelf I am still awaiting my phone and am disgusted at the lack of contact and light of time taken. Also bought a phone from you that was faulty and have to wait for 14 days for a refund you were quick enough at taking my money. The money that is outstanding is overdue your e-mail of the 05/05/2018 stated 10 to 14 days for refund it us now the 21/05/2018. You clearly do not care about your customers”

Helpful Report

Posted 7 years ago

Hello James, We are sorry you were experiencing a problem with your order, we have since received your phone back and you requested a refund. Your refund has been processed and you will receive this in your account in the next 48 hours. Please accept our apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“They tested the phone and then paid what they said they would into my bank. Exactly what was promised.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered a phone Nov 2017, arrived 10 days later and was faulty. Returned it and they took another month to send another...which was faulty. Was told on the phone I would get a refund so bought a phone elsewhere then they said because the first phone had been sent back over the 14 days return policy I wouldn't get a refund! Despite breaching all their delivery promises and both phones not being fit for purpose which uninformed them of via email a day after receiving them! Asked several times to separate to a supervisor, this was refused and just kept getting sent generic emails which was soooo frustrating!!! Eventually took the matter to small claims court and was refunded out of court once they had received the court papers!! I would have won at court and they realised that. Awful service.”

Helpful Report

Posted 7 years ago

Hello Bernie, We apologise for the issues you have experienced. You spoke with a member of the customer service team and management regarding your order, we resolved the matter amicably and we took great note of the feedback you provided via telephone. We do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Good price and quick turnaround”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“I bought a pair of headphones that developed a fault. I contacted QMF by email and recieved an immediate reply, a replacement pair of headphones was sent straight out to me. Very happy with the customer service.”

Helpful Report

Posted 7 years ago

Hello Alan, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Absolutely shocking service. Ordered a phone for my daughter's birthday. After repeated chasing and excuses - 'quality control issues', 'my order now on a priority list' etc etc the phone had not been dispatched within the promised dispatch timeframe. I subsequently cancelled the order and requested a refund (incidently I ordered another phone through Amazon marketplace which arrived in less than 24 hours!) Threee weeks later I am still waiting for the refund to be processed. I have now chased that several times too. Latest excuse 'unfortunately, there has been a system error and has not booked the refund correctly' This company is a shambles. AVOID.”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We apologise for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Great service, phone in really good condition. Would definitely recommend”

Helpful Report

Posted 7 years ago

Hello Clare, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“I use them to buy phone which was in better condition than expected, it was delayed but I did get email to tell me of this”

Helpful Report

Posted 7 years ago

Hello Carl, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Customer service”

Helpful Report

Posted 7 years ago

Hello Colin, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 7 years ago

“Emails answered fairly quick”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Wonderful Service! Awesome, and I am so happy”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very quick and easy”

Helpful Report

Posted 7 years ago

Hello Charlene, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“The provisional price given for my iPhone was the price QMF paid me and that is by no means the norm. I was kept up to date with the process via email and tracking on their web site. Delighted with transaction at every stage.”

Helpful Report

Posted 7 years ago

Hello Ian, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“I am Still waiting for a refund and my sell items money weeks later, didn’t realise it would be this difficult!”

Helpful Report

Posted 7 years ago

Hello Nadeem, We received your order back on 17/05/2018, you were advised refunds takes 10-14 days to be completed. You will receive your refund soon. If you have any questions or inquiries please contact us on customersupport@quickmobilefix.com. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Great service”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews