Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone works well,pleased with speed &excelent condition.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“What a shame I have to write a bad review quick service and good communication at the start but when you have a problem not so good. Phone arrived and was like brand new but had photos and other personal info on it . I reset but could not reset cloud settings so when I explained this to service department I was advised to contact email address on phone for password. Ok so now you know I did not get a response so phone keeps popping up with verify message. How frustrating is that what a shame. Then company asked me to write a trust pilot and get a case well I did and just commented on the good points but no case arrived so if you read my review just be aware if your phone is not completely reset do not accept it”

Helpful Report

Posted 7 years ago

Hello Martin, The phones we sell are set to factory reset so there is no information on the phone. If you are experiencing a problem with the phone please do get in contact as we have not had any correspondence from you to say you are having a problem. Kind regards Quick Mobile Fix

Posted 7 years ago

“Service was great & fast & I was keen to provide a positive review (I don't usually leave reviews). I was annoyed though by the emails I received after I wrote a review, which felt misleading. They suggested I would receive a gift after an initial review but this turned out to require an additional video review. Worth you reviewing your own reviewing communication procedures?!”

Helpful Report

Posted 7 years ago

Hello Rebecca, We are sorry to hear this, your feedback will be looked into and taken on board. If you have not received your gift, please do get in contact Kind regards Quick Mobile Fix

Posted 7 years ago

“Excellent company to deal with, good prices and service. Would recommend”

Helpful Report

Posted 7 years ago

Hi Maggie, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I sent 3 immaculate iphones. 1 suddenly had problems when it arrived to this awful company, including drop marks on the back metal case, which were not there when I sent to them in bubble wrap and 2 boxes. They’d all been kept in cases with guerilla glass screens. They were pristine but they said one was bad and only gave me half price. Said they’d send it back but what do you do when they’ve smashed your phone. I’ve used other companies before and always been great, don’t use these rip off merchants. Disgusted with them and customer service who were rude.”

Helpful Report

Posted 7 years ago

Hi Emma, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Very quick prompt service.”

Helpful Report

Posted 7 years ago

Hi Debbie, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The iPhone I purchased is not working as it should. The phone line for QMF is always engaged and my email about the problem has gone unanswered for two days.”

Helpful Report

Posted 7 years ago

Good morning David, Sorry to hear about the fault with your phone. You emailed us and received a reply the same evening with reset instructions. If the problem persists then please get in touch. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“7 days after purchasing a mobile phone from quick mobile fix it stopped working with an FAP lock meaning I need a replacement it's now been 3 weeks they refuse to help me with either a new phone or a refund. Do not use this company !”

Helpful Report

Posted 7 years ago

Hi Danielle, You spoke to a member of our team and requested a refund yesterday and it has now been added to processing. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Straightforward to deal with. I had a fully working, totally unmarked iPhone 7. I was quoted a price, carefully cleaned and packaged the item, tracked its journey. No reductions, payment was approved swiftly in full. Only slight remark is it took about 5 days for the actual payment to arrive even though my bank does accept fast payments. Otherwise no complaints, wouldn't hesitate to use gain.”

Helpful Report

Posted 7 years ago

Hi Graham, Thank you for your review, we are so happy you are pleased with our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“FRAUDULENT COMPANY READ GOOGLE REVIEWS BEFORE ANYTHING ALL OTHER REVIEWS ARE BOUGHT AND GENERATED”

Helpful Report

Posted 7 years ago

Hi Yasir, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 7 years ago

“Efficient service, good price!”

Helpful Report

Posted 7 years ago

Hi Thomas, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Constant lies from the company and every possible person that I spoke to there. In the end I contacted Trading Standards and they are now dealing with the numerous complaints that they have received about the company.”

Helpful Report

Posted 7 years ago

Good morning Michelle, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated. Kind Regards Quick Mobile Fix

Posted 7 years ago

“The service from this company is absolutely disgusting please be aware when making a purchase. I ordered a Samsung S6 edge which was delivered in good time however due to a technical fault certain apps would not open. I emailed them and explained the issue they said if I returned the phone it would be fixed so i did as they requested but when the phone was returned I still had the same issue. I contacted them again and they offered to fix the problem again but I needed the phone to be working and asked for a full refund which they said they would support. I returned the phone and had to buy another one as I cannot go day to day without a phone waiting for the refund to be processed but I didn't worry as they company confirmed they received my phone and would process my refund in 10-14 days this was 12th May 2018. I still haven't not received my refund I have emailed on a daily basis but the money is still not in my bank account I have tried calling but the line is always engaged. They owe my £170 and this is alot of money to me, I have asked for a manager call back and that has been ignored this really is starting to cause me alot of distress and I wish I never would of trusted this company.”

Helpful Report

Posted 7 years ago

HI, We are sorry to hear this, we do process refunds within 10-14 working days, however, a member of the team is currently looking into your order and this has been added to our priority list. Once we have an update we will be in contact with you. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Phone to forever to arrive, when it did it looked good but when i went to transfer my stuff from my old iphone the screen froze. Home button wouldn’t respond. Got a replacement but the screen would click when used they wouldn’t give me a refund they wanted to look at it but it worked, now my screen flickers like a tv & i cant do a thing about it, not happy”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about the fault with your phone. You were advised to return your phone for an exchange but it wasn't sent. We do apologise for the inconvenience caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“They promise a phone in 5-7 working days. My order was placed on the 21/05/18 and still no phone. Takes an absolute age to get trough just to chase my order. It is now the 06/06/18 and still no phone, I want to cancel but I’ve heard the horror stories about getting your money back so it’s like being caught between a rock and hard place! I’m an ex serviceman and on disiability so my budget isn’t huge and this seemed like a good deal but so far it’s proving almost impossible just to get a straight answer from these people. I get the sneaking suspicion I’m being conned here and there is in fact no phone that I’ve paid for! If this continues I’ll continues I’ll be in touch with trading standards. Impressions are terrible for this organisation AVOID AT ALL COSTS. They’re liars and con artists!”

Helpful Report

Posted 7 years ago

HI, We are very sorry to hear this. Although we do aim to dispatch within 5-7 working days, delays can occur due to quality control. A member of our team has been in contact. We apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Big saving, prompt delivery couldn’t tell from new Well pleased 😀”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your phone and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very happy with the service and products received”

Helpful Report

Posted 7 years ago

Hi Ciara, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“11 days to dispatch, 3 days to deliver: wouldn’t deliver to neighbour or work address and delivery times limited to work hours (8am-2pm).”

Helpful Report

Posted 7 years ago

“Excellent service and postage”

Helpful Report

Posted 7 years ago

Hi Esther, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“No one answers the phone ,your customer service does not exist”

Helpful Report

Posted 7 years ago

Hi Colin, Sorry for any inconvenience this may have caused you. Our phone lines do get very busy. You can always email us and we'll be happy to help. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews