Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“Prompt payment and paid in full!”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I was offered a good price, but obtaining payment was more difficult than it should have been. I had to to chase up 3 times before I actually received payment.”

Helpful Report

Posted 7 years ago

Hi Stephen, We are sorry to hear this, we do process payments within 3-5 working days. Looking at your order everything was processed within the timescale. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Bang on tbh”

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Posted 7 years ago

Hi Callum, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fi

Posted 7 years ago

“payment was very delayed - had my handset for over 2 weeks. Received conflicting information from each person I spoke to who gave a different reason each time - was given the run around. Customer service needs revamped and your Twitter personnel is shockingly unhelpful. Won't use again.”

Helpful Report

Posted 7 years ago

HI Jamie, We are sorry you are unhappy with the service, We do aim to process payments within 3-5 working days. In this case, there was an error and we apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Order 2 iphones for twins birthday after many phones and a missed delivery since not notified what time they were being delivered I collected them for APC depot 9 working days later but both phones faulty, returned next day 5th May for a replacement but you didn't have any colours so asked for a refund and after many emails and phones calls still waiting refund is either being processed or investigated extremely upset since had to borrow money to purchase my twin girls phones”

Helpful Report

Posted 7 years ago

Hi We apologise for the inconvenience this has caused you. We do process refunds within 10-14 working days, however, a member of the team is currently looking into your order to ensure everything has been processed and completed on our side. Once we have an update we will be in contact with you. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Fast and efficient service!”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Phone wasn't in good condition and didn't work after I turned it on”

Helpful Report

Posted 7 years ago

Hi Gabrielle. We are sorry you are unhappy with the service. A member of the team will be in contact with you. Apologies for any inconvenience caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Very easy and a good service. Their payment was a little late but customer service were quick to respond and sorted it out. I'd certainly use them again.”

Helpful Report

Posted 7 years ago

Hi Alistair, Thank you for your review, we are so happy you are pleased with your order and our service. Your feedback about payment has been taken on board. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Still awaiting payment of over £100 for my iPhone 6s despite receiving an email one month ago telling me I would be paid within 72 hours.”

Helpful Report

Posted 7 years ago

Hi Foina, Sorry for the inconvenience caused, a member of the team will be in contact with you. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Overall satisfied with product and price, and the condition of the phone was great. However there was a problem with the call volume which made it hard to heard during a phone call, which I had to take to the apple store to fix (only needed cleaning so free of charge) but this should have been handled by QMF before sending it out.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Your feedback has been taken on board. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered a iPhone 6 for my daughters birthday, delivery was quick and the phone is perfect. We ordered a pre owned and the condition is fantastic and my daughter loves it.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Got less than half the price quoted and had to chase for the money. Poor service. Will not use or recommend Quick Mobile.”

Helpful Report

Posted 7 years ago

Hi Justin, The condition of the phone is different to what you booked in this is why there was a reduced offer due to a cracked screen. You were sent a new offer and the payment was processed the day after you accepted it. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“They did a exactly what they said they would”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Easy to deal with, fair valuation, handled within a few days”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your valuation. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The process was easy and quick. I disliked that my phones weren't worth the value quoted as the fault detected wasn't one i'd ever noticed”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Your feedback has been taken on board. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Late payment”

Helpful Report

Posted 7 years ago

HI Craig, We are sorry you are unhappy with the service. Your payment was processed the next day after the new offer was accepted. Kind Regards Quick Mobile Fix

Posted 7 years ago

“I sent my phone more than a week ago, the phone only had a broken screen but was still working perfectly fine. I sent it to have the screen replaced but a week later, after many calls from me to them requesting some update, they said that the phone didn't past the quality test and that it needed a diagnosis, apparently stuck in the Apple log. Well, it looks like the phone got more broken at Quick Mobile Fix, since the only thing that was broken was the glass or they just want more money in order to make the shipment. Really bad service. Will most likely not use their services again.”

Helpful Report

Posted 7 years ago

Hi Ana, We do aim to repair within 24-48 hours although it's not a guarantee. It can depend on the repair that needs to be carried out and the damage on the device. A full diagnosis takes longer. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Bought an iPhone 7, in great condition and great service. 5*”

Helpful Report

Posted 7 years ago

Hi Annette, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Bought a phone of this company, received email saying phone should take 5~7 days to dispatch. >3 days later, I contacted them via online form (phone number and live chat doesnt work), and they emailed back that phone hasn't been dispatched yet. > One week later of radio silence, I contacted and they said phone will be dispatched as soon as possible. > the following day I requested cancellation of order and a full refund. They weren't interested. They apologised and told me my phone will dispatched as soon as possible and if I don't hear from them within 24 hours, I should contact them. > the following day, I refused to accept their excuse and requested cancellation and a refund. They again ignored my request and just said it will be sent out via next day service. > I email again requesting cancellation of my order (3rd time), two weeks after placing my order, and was told I will be refunded and order cancelled. Refund should show in my account within 7~10 working days. > It has been 15 working days since they have told me that they will refund me, but I have not yet received my money. And they are not replying to my emails. > I've requested a contact for their legal department, and even then, they are not replying to me. Since I paid with credit card, my Bank's disputes department is taking charge and will be making a request for their money directly themselves.”

Helpful Report

Posted 7 years ago

Hi, We are sorry you are unhappy with the service. We are sorry to hear this, we do process refunds within 10-14 working days, however, a member of the team is currently looking into your order to ensure everything has been processed and completed on our side. Once we have an update we will be in contact with you. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Quick Mobile Fix bought my old handset with no quibble. they offered me and paid the exact price they quoted and the money was in my bank account within a few days. I am very pleased with the service I received and will recommend them to friends and family and I will definitely be using them again.”

Helpful Report

Posted 7 years ago

Hi Donna, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews