Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been waiting for my phone almost 2 weeks and still haven't received it. I've sent several emails and after asking for a refund they just keep saying that the item will be delivered in 5-7 days. Terrible customer service, don't even thin think on buying from them! I'm still waiting for a proper answer and my money back!”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear this. The reason for the delay is due to the quality control checks that we have to take. Unfortunately, it took longer in this instance. A refund was fully processed within the 10-14 working days. We do apologize for any inconvenience Kind regards Quick Mobile Fix

Posted 7 years ago

“I purchased a phone and later found out the speaker didn't work. It was suggested to me to restore the phone (even though I had done this during the phone set up), this didn't work. I then sent it back for a refund. The customer support were very helpful and advised me what to do to get a refund. Unfortunately I had to chase the refund up weeks later. I think it's finally gone into my account. Even so I think I will purchase another phone from the website, this time it's got to be a brand new one. The speaker is a physical part that obviously wear out easily and doesn't seem to get replaced with refubished phones.”

Helpful Report

Posted 7 years ago

Hello, We are sorry there was a fault with your item, we did advise you to return the phone and we were in the process of a replacement, however, you requested a refund, a member of the team has been in contact with you to confirm the refund has been processed. We do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“A good service and fast delivery”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Excellent Samsung S8 refurbished phone. My 2nd purchase from them. I'm one happy shopper.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service again! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Excellent”

Helpful Report

Posted 7 years ago

Hi, Thanks for rating us! Kind regards, Quick Mobile Fix

Posted 7 years ago

“ordered, delivered on time and delighted with product”

Helpful Report

Posted 7 years ago

Hi George, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I received a faulty phone, which was returned back. You received it last Monday but I am still waiting for a refund. Was advised there is a 10-14 day policy for refunding, but that is ridiculous when it is not the customers fault the company sent a phone that does not work. Very disappointed with all aspects of customer service throughout, therefore would not recommend”

Helpful Report

Posted 7 years ago

Hello Kay, We are sorry there was a delay in shipping your order, we did contact you via email to inform you of this delay, we offered another colour as we could ship this sooner and you were happy to accept this. We will be looking into the correspondence you have received regarding the issue you were experiencing. We are sorry to hear there is a problem with your order, we have since advised to return it back and we have issued a refund for your order. Your feedback has been taken on board and we sincerely apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Phone was badly damaged then didn’t have a replacement. Waiting 14 working days to get my money back is a joke!”

Helpful Report

Posted 7 years ago

Hello, We refunded the order as you were not happy with the condition of the phone, although you paid for a handset that will have markings on the back cover. We advised you to return it however, we were unable to get a better-conditioned handset in the category you purchased. Refunds take 10-14 days to process. Kind Regards Quick Mobile Fix

Posted 7 years ago

“The whole process was trouble with the offer price being confirmed on their receipt of the phone. I was a little disappointed with the length of time it took to receive payment.”

Helpful Report

Posted 7 years ago

Hello James, We process payments within 3-5 working days. We sent you a new offer as the hone was not the same condition as you booked it. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Heard nothing from the company, had to chance where mine my phone was. After tracking it myself the company had it quoted it 50% less than online even though it had been serviced.”

Helpful Report

Posted 7 years ago

Hello Ursula, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Disappointed that I was knocked down in price after giving my opinion on condition.”

Helpful Report

Posted 7 years ago

Hello, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards Quick Mobile Fix

Posted 7 years ago

“was offered £37 for my phone. Money i received was HUGELY different - only £2. When I queried this I was told that this is all they are now offering and that they had been in contact with me regarding this as it was scratched (it wasnt when I sent it), but they had not phoned me, or emailed me. When asked for the return of my phone I was told no. Will never deal with this company again!”

Helpful Report

Posted 7 years ago

Hello Paul, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Very quick and efficient service”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“They kept intouch all the way through. The money was pain in the bank the day the said it would be.”

Helpful Report

Posted 7 years ago

Hi Michelle, Thank you for your review, we are happy you are pleased with our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The process to replace my phone has taken way too long. As I am writing this review payment has been charged to my credit card however I am yet to receive confirmation that my phone has been dispatched. I am never able to speak to someone when calling the Customer Services line, it's constantly engaged!! This has resulted in sending emails which are never answered by the same person and on a number of occasions I've had to re-explain why I am emailing....very frustrating!! I've never experienced such shocking customer service and will never use this service again......”

Helpful Report

Posted 7 years ago

Hello Matthew, Your credit card was charged as you paid for a repair that was not covered under warranty. Our phone lines can get busy at times, however, you can also email and receive a response within 24 hours. When emailing in, any issues update on your order so each member of staff can see what has happened on your order. Your feedback has been taken on board. Kind Regards Quick Mobile Fix

Posted 7 years ago

“fast service kept updated with progress of transaction”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“First of all, I ordered a unlocked Samsung Galaxy S6, and I received a phone locked to 3 mobile. Having broken my old phone, I was at a loss as to what I would do as my phone is a core need for my job. I contacted your customer service team and they implied I was 'Lucky' to have gotten the phone so quickly in the first place, and that I would be required to figure out a way to send it back myself, and I had to print my own postage stamp, which would be fine if I had made the mistake however I have barely any time to see friends and family let alone figure out how to return an item that should have been right in the first place. I was appalled by the lack of care from your staff, as every time I emailed they seemed to have no idea what I was talking about and I had to remind them each time of my particular query. I was offered nothing to apologise for the inconvenience, if anything this seems to happen quite a lot as your staff were so nonchalant about it. Very dissapointing as I am a paying customer and I've had to borrow phones/laptops/ipads from friends to even keep up with emailing you all and I was offered not even as little as an upgrade. I would have gotten a refund if I wasn't so desperate and who knows what sort of hassle that would have been. Very dissapointing.”

Helpful Report

Posted 7 years ago

Good Morning Sorcha, We are sorry for any inconvenience caused. Your feedback has been taken on board and this will be looked into. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Thanks it was so good.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick response, fair price”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with our pricing and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great, phone as new, quick delivery. Read my review from last week and stop asking me to review again and again!”

Helpful Report

Posted 7 years ago

Hi Jim, Thank you for your review, we are so happy you are pleased with your order and our service. Your feedback has been taken on board. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews